PSEG Long Island Achieves Top Rank in Customer Satisfaction
Recently, PSEG Long Island has garnered significant recognition by being ranked the highest in customer satisfaction among business customers in the East Large Segment according to the latest J.D. Power Electric Utility Business Customer Satisfaction Study. This remarkable achievement is the culmination of over a decade of continuous improvement since taking over the electric grid operations.
Transforming Customer Experience
David Lyons, interim president and COO of PSEG Long Island, shared the company's journey, stating, "Since we started in 2014, we have worked tirelessly to enhance the experience for our 1.2 million customers, particularly focusing on our over 130,000 commercial clients." This ranking serves as a testament to the hard work and dedication of PSEG Long Island's workforce in ensuring customer satisfaction across Long Island and the surrounding areas.
Improving Customer Services
The J.D. Power survey involved responses from over 18,000 business customers nationwide, and PSEG Long Island stood out in four critical categories: Digital Channels, People, Cost, and Information Provided. This recognition aligns with the company's mission to continually refine its customer services and provides a glimpse into the effectiveness of their improvement programs initiated over the years.
Comprehensive Support Programs for Businesses
PSEG Long Island provides extensive programs aimed at assisting businesses, ranging from free energy assessments to economic development grants and bill credit offerings. The company also emphasizes energy efficiency through rebates for electric vehicle (EV) incentives and other energy-saving measures. These innovative programs reflect PSEG Long Island's commitment to supporting the business community.
Dedicated Teams for Key Accounts
To cater to larger business clients, PSEG Long Island has established a dedicated Major Accounts team, which works closely with key personnel to provide tailored services. This personalized approach helps in accommodating specific business needs and ensuring efficient service delivery.
Supporting Small Businesses
PSEG Long Island showcases its unwavering support for small businesses through initiatives like the Business First Advocates, who provide concierge services across commercial districts. These advocates help small businesses manage their electricity needs effectively, making it a critical resource for them.
Community-Focused Economic Development Initiatives
In recent years, PSEG Long Island has committed over $2.8 million to various economic development initiatives, positively impacting local business growth. The Main Street Revitalization grants are notable programs designed to inspire economic activity by incentivizing renovations and expansions within local business districts.
Impact of Revitalization Grants
Since the inception of the Main Street Revitalization program, 72 businesses have benefited, receiving nearly $2 million in grants, which have collectively resulted in the creation of around 1,200 new jobs. These efforts not only boost local commerce but also contribute to community resilience and economic stability.
Additional Support Programs
PSEG Long Island's Business First initiative also includes the Vacant Space Revival program, providing new businesses with up to $10,000 in electric bill discounts during their challenging first year. Additionally, support for business groups such as chambers of commerce further enhances community engagement and local economic development.
Sustainable Energy Efficiency Solutions
Beyond financial assistance, PSEG Long Island's Energy Efficiency group presents significant rebates for various energy solutions, from heating and cooling systems to lighting upgrades. These actions not only help business owners save money but also assist them in reducing their carbon footprints, contributing to a more sustainable future.
Frequently Asked Questions
What does the J.D. Power ranking represent for PSEG Long Island?
The ranking highlights PSEG Long Island's commitment to customer satisfaction and its efforts to improve service for its business clients.
How does PSEG Long Island support small businesses?
PSEG Long Island supports small businesses through programs like Business First Advocates that provide tailored assistance and concierge services.
What kind of economic development grants does PSEG Long Island offer?
The economic development grants include Main Street Revitalization grants aimed at incentivizing businesses to grow and expand.
How can businesses benefit from the Vacant Space Revival program?
The Vacant Space Revival program offers discounts on electric bills for new businesses, helping them during their initial financial challenges.
What energy efficiency incentives does PSEG Long Island provide?
PSEG Long Island provides various rebates for energy-efficient solutions to help businesses save costs and lower their environmental impact.
