PSE&G Climbs To Number One Spot: What's Changed?
Public Service Electric & Gas (PSE&G), New Jersey's largest utility, just snagged the top spot for business electric customer satisfaction in the East, according to JD Power's latest study. This is an upgrade from their second place showing in 2025. But how did they leapfrog their competition to reach the pinnacle?
The Satisfaction Equation: Reliability and Support
Here’s the kicker—it's not just about keeping the lights on. While the reliable service is the backbone of any utility, PSE&G's ascent also hinges on how well they connect with their business customers. Kim Hanemann, PSE&G's president, isn't shy in pointing out that understanding what’s crucial for New Jersey businesses and offering timely, relevant support has driven this trust-building journey.
"New Jersey businesses count on us for more than reliable energy. They count on us to understand their needs and be there when it matters most," said Hanemann.
And it seems their hands-on approach is paying off. By directly engaging with businesses through their Business Connect initiative—think webinars, events, and that good ol’ personal touch—they've crafted a model where customer service isn't just an afterthought.
PSE&G Initiatives: More Than Just Electricity
Beyond support, PSE&G is out there making strides with energy efficiency programs aimed directly at businesses. Resources and incentives to help businesses adopt energy-efficient solutions aren’t just buzzwords—these are tangible offerings that help cut costs and revamp operations with an eye on what's needed tomorrow.
- Business Connect Initiative
- Personalized service and direct engagement
- Energy efficiency programs and incentives
It’s these extended offerings that signal PSE&G's understanding of evolving customer expectations. The company isn't just fueling business goals with electricity; they're practically partners in business transformation.
Looking at The Bigger Picture: PSE&G and PSEG
Let’s not forget, PSE&G operates under the umbrella of the Public Service Enterprise Group Inc. (PSEG), a heavyweight on the NYSE under ticker PEG. PSEG’s emphasis on best-in-class infrastructure aligns well with the narrative of offering more than just utilities. Having consistently won the ReliabilityOne® Award and a continuous presence on the Dow Jones Index, there's no question they’ve built a repertoire of consistent delivery.
Business Satisfaction Through The Lens of JD Power
And the results, collected from over 19,000 business customers, are clear. Satisfaction isn’t just a metric—it speaks volumes about how utilities like PSE&G are perceived across major markets including Connecticut, Pennsylvania, and New York, besides their home turf in Jersey. Rising in ranks is no small feat given the competitive nature across these states.
"Great customer service starts with listening and is defined by how we respond," remarked Dave Johnson, PSE&G's SVP.
If anything’s taught us in this industry, it’s that reputations need constant work—the minute you think you’re on top without lifting a finger, someone shows up to take the spotlight. But PSE&G seems diligent enough not to rest on their laurels.
Conclusion: What's Next?
There’s a lesson here for investors: PSE&G’s path to recognition is built on customer-centric strategies and a proactive stance to evolving needs. Yes, they’ve earned kudos today, but it’s the continuous cycle of investing in customer satisfaction that will keep them relevant tomorrow. It's worth watching whether these strategies bolster PEG's standing as a resilient player amidst the ever-shifting utility landscape.
