PSE&G Leads the Way in Electric Utility Customer Satisfaction
Top Honors Reflect PSE&G's Dedication to Reliability and Service
Public Service Electric & Gas, known as PSE&G, has been honored as the highest-ranked utility in customer satisfaction among large electric providers in the East Region for the fourth consecutive year. This recognition comes from the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study.
This latest achievement highlights PSE&G's commitment to excellence in various customer experience areas such as safety, reliability, problem resolution, digital capabilities, and overall trust. The firm stood out in all aspects of the customer experience across its electric and gas services, ranking second in several categories in the residential electric survey.
The Journey of Excellence in Customer Engagement
PSE&G's continuous efforts in enhancing its services reflect a deep commitment to customer satisfaction. Dave Johnson, senior vice president and chief customer experience officer at PSE&G, stated, "We work hard every day to be a trusted energy advisor for our customers." This sentiment drives their mission to provide reliable and affordable energy while simplifying the experience for their customers.
In 2025, PSE&G has actively been working to increase customer engagement, participating in over 450 community events to connect residents with payment assistance initiatives. They included programs like the Low Income Home Energy Assistance Program (LIHEAP), which aids families in managing their energy costs effectively.
Empowering Customers Through Energy Savings Initiatives
PSE&G's array of energy efficiency programs is another testament to their commitment to serving their customers. With nearly 465,000 participants involved, these programs have resulted in significant energy savings of over $720 million annually. These offerings encompass home energy assessments, appliance rebates, and various products designed to reduce energy consumption.
Moreover, customers can explore a range of initiatives through the PSE&G Marketplace, showcasing how the company is determined to help families save on their utility bills. By providing tools and resources, PSE&G empowers customers to manage their energy usage more effectively.
Future Commitments to Infrastructure and Community
PSE&G is unwavering in its commitment to improving energy infrastructure, vital for sustaining New Jersey’s homes, businesses, and communities. The utility continues to make substantial investments that enhance system reliability and meet evolving energy demands.
Public Service Electric & Gas Co. is not only New Jersey's oldest and largest utility but also recognized nationally for its unyielding service reliability. The company has received the ReliabilityOne® Award for an impressive 24 years and has earned the ENERGY STAR Partner of the Year award for its efforts in energy efficiency.
As a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE: PEG), PSE&G upholds a vision for a cleaner energy future, actively contributing to sustainable practices that benefit the community.
About PSE&G
Public Service Electric & Gas Co. delivers essential electric and gas services and is recognized as one of the largest utilities in the nation. With a focus on reliable service, PSE&G has participated in numerous initiatives to ensure customer satisfaction and community engagement. They are dedicated to offering innovative solutions aimed at reducing energy use and fostering a sustainable future.
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Frequently Asked Questions
What recent recognition has PSE&G achieved?
PSE&G has been ranked the highest in customer satisfaction among large electric utilities in the East for the fourth consecutive year by J.D. Power.
What factors contributed to PSE&G’s ranking?
The ranking reflects excellence in several areas, including safety, reliability, problem resolution, and customer trust.
How does PSE&G engage with its customers?
PSE&G participates in community events to connect customers with assistance programs and shares energy-saving initiatives.
What energy savings initiatives does PSE&G offer?
PSE&G offers programs that help customers save money on their utility bills through energy assessments, rebates, and the PSE&G Marketplace.
What is PSE&G’s mission?
PSE&G is dedicated to providing reliable and affordable energy while continually enhancing infrastructure to meet customer needs.
