Protocall Expands the Welltrack Ecosystem with Flexible Therapy Credits
Welltrack Connect, Protocall’s flagship search and referral tool for student behavioral health, now includes a new feature: Flexible Credits. Built for colleges and universities, this option gives campuses a practical, quickly deployable way to strengthen mental health support without overhauling existing services.
Why Flexible Credits Matter for Student Well-Being
Aarti Khullar, PsyD, Protocall’s Director of Provider Network Services, describes Flexible Credits as a meaningful next step. The feature is designed to layer onto a school’s existing wellness offerings while keeping clinical standards front and center. In practice, that means institutions can expand care options and still maintain a clear, consistent approach to quality. Khullar underscores that this move reflects Protocall’s focus on deepening educational partnerships and, most importantly, helping students get the care they need.
Built for Real Campus Needs
Flexible Credits bring state-of-the-art behavioral health services within reach through two things schools rely on: transparent fees and tailored contracts. Institutions can choose usage-based vouchers aimed at specific student groups or needs, or they can adopt broader plans that offer universal access to the large network of local behavioral health providers connected through Welltrack. The goal is simple: fit the program to the campus, not the other way around.
A Broader Network, Used More Wisely
Protocall CEO Phil Evans notes that Flexible Credits help schools get the most out of their wellness investments. One detail stands out: the credits don’t expire. That removes the scramble to use services on a timeline and reduces the worry of paying for care that ultimately goes unused. Budgets stretch further, and planning becomes easier.
Care, Your Way: In Person or Virtual
Recent studies indicate that more than 70% of students prefer in-person therapy. That preference points to the value of 50-minute sessions—time set aside for deeper conversations and for building a therapeutic relationship. Still, many students benefit from the flexibility of virtual care. Flexible Credits support both paths, so students can choose the format that fits their lives while campuses maintain access to top-quality providers.
The Welltrack Ecosystem, in Context
Protocall has more than three decades of experience running the original behavioral health crisis call center. Welltrack grew from that foundation to meet rising demand for a range of mental health solutions. The ecosystem includes Welltrack HelpNow, Welltrack Connect, and Welltrack Boost—tools designed to address the everyday challenges organizations face in behavioral health and to do so in a coordinated way.
Serving Education, Communities, and Employers
Today, more than 500 educational institutions, communities, and companies rely on Protocall’s Welltrack Solutions. With clinician-first roots and crisis management expertise, these offerings aim to bridge gaps in access, connect people to appropriate care, and support them through moments that matter most.
How to Activate Flexible Credits
If you’re a current customer, your next step is straightforward: contact your Welltrack Relationship Manager to turn on Flexible Credits and tailor the setup to your campus. If you’re new to Protocall or the Welltrack ecosystem, you can start a conversation with a Welltrack Solutions Partner to learn how the feature might fit your needs.
Frequently Asked Questions
What are Flexible Credits?
Flexible Credits are a Welltrack Connect feature that lets colleges and universities offer adaptable, prepaid therapy, psychiatry, and testing services to students through the Welltrack network.
How do Flexible Credits help students?
They give students real choices—both in-person and virtual options—and make it easier to schedule 50-minute sessions that support deeper work and continuity of care.
Who can activate Flexible Credits?
Current Welltrack Connect customers can activate the feature by contacting their Welltrack Relationship Manager. New customers can get started by speaking with a Welltrack Solutions Partner.
What is Welltrack by Protocall?
Welltrack is Protocall’s ecosystem of behavioral health solutions—including Welltrack HelpNow, Welltrack Connect, and Welltrack Boost—created to meet the growing demand for accessible mental health support across sectors.
How does Protocall support educational institutions?
Protocall brings clinician-first care and crisis management experience to schools, offering integrated products that fill gaps in behavioral health services and help campuses strengthen student well-being.