Understanding the Recent Data Incident
Dear members of the STIIIZY community:
STIIIZY, Inc. values the trust you place in us and prioritizes the privacy and security of your information. We want to inform you about a serious incident that may affect your personal information handled by one of our trusted vendors. This communication aims to provide clarity on the situation and outline protective measures you can take against identity fraud.
What Transpired?
Recently, we were alerted by a vendor responsible for point-of-sale processing at some retail locations regarding a security breach. An organized cybercrime group targeted this vendor, leading to unauthorized access to personal information of certain STIIIZY customers. Following the notification of the situation, we initiated our own investigation to evaluate the scope of the impact. It has been confirmed that personal information from some of our customers was compromised. We are working diligently with the vendor and legal advisors to understand how the incident occurred and to address the concerns raised.
Details of Affected Information
Our preliminary investigation indicates that the incident chiefly affected customer profiles tied to specific STIIIZY locations. The stolen information may include valuable data derived from government-issued identification cards such as drivers' licenses and medical cannabis cards, in addition to transaction-related data from our dispensaries. Some of the compromised categories include:
- Full Name
- Address
- Date of Birth
- Driver's License Number
- Passport Number
- Photographic ID
- Transaction Histories
- Additional Personal Information
It is important to note that not every piece of information was affected for all individuals impacted.
Our Response to the Incident
At STIIIZY, we are committed to safeguarding your privacy, and we deeply regret any distress that this incident may have caused. In response to this situation, we have implemented further security measures to thwart future attacks and protect customer privacy. Our initiatives include offering affected individuals free credit monitoring services for added peace of mind.
Steps for You to Take
We urge you to remain vigilant in monitoring your accounts and reviewing your financial statements for any signs of suspicious activity. It’s advisable to contact your financial institution and the major credit bureaus to report any suspicious occurrences and take recommended protective actions, including the potential addition of a fraud alert to your credit files.
If you received a notification or believe you were impacted, please call our dedicated assistance line at 833-799-4284, available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday.
To assist with safeguarding your information, STIIIZY has arranged complimentary credit monitoring services. This includes alerts that notify you of any changes to your credit files for 12 months following enrollment. Furthermore, we are partnering with Cyberscout, a TransUnion company specializing in fraud assistance, to provide support in case you encounter any issues.
Suggested Protective Measures
In addition to our offered services, we recommend the following actions to further protect your information:
- Regularly monitor your financial accounts and contact your institution immediately if you notice any unusual activity.
- Report identity theft concerns to local law enforcement or the Federal Trade Commission to initiate protective actions.
- Utilize free resources available regarding identity theft protection and prevention.
- Request free copies of your credit reports annually from the major credit reporting agencies.
- Consider placing a security freeze on your credit files to restrict unauthorized access.
Ongoing Support and Information
We understand that incidents like this can be worrisome. Thus, we remain dedicated to providing you the support you need. For more information regarding this incident and its implications, please reach out to our call center at 833-799-4284 during the specified hours, or visit our FAQ section for additional assistance. Protecting your information is our priority, and we are dedicated to retaining your trust.
Sincerely,
STIIIZY, Inc.
Frequently Asked Questions
What should I do if I believe my information is compromised?
If you believe your information has been compromised, contact your financial institutions and consider enrolling in the credit monitoring services offered by STIIIZY.
How long will the credit monitoring services be available?
The credit monitoring services will be available for 12 months from the enrollment date.
What steps should I take to prevent identity theft?
Monitor your accounts regularly, sign up for credit alerts, and consider placing a security freeze on your credit if necessary.
What information was compromised in the data breach?
The compromised information may include name, address, date of birth, driver's license number, and transaction histories, among other personal details.
Can I contact STIIIZY for assistance?
Yes, you can contact STIIIZY's dedicated assistance line at 833-799-4284 for any inquiries related to the data breach.
