QUEBEC--(Marketwired - Apr 17, 2013) -
- Coveo today announced that Coveo for Salesforce has been named a finalist for the 2013 SIIA Software CODiE Awards for Best Relationship Management Solution. This marks the fourth time in five years that Coveo's customer service solutions have been recognized by the CODiE Awards for excellence in their field.
- Recently launched on the AppExchange , Coveo for Salesforce transforms knowledge management and support performance by bringing data related to the user's work from virtually any system into the Salesforce Service Cloud. Coveo for Salesforce understands the user's context and presents information and experts to help users accomplish specific goals. For example, Coveo for Salesforce automatically "reads" case information and presents relevant knowledge and experts who can help solve the case, improving case intelligence and customer service performance and transforming the customer experience.
- Coveo for Salesforce has generated a number of accolades since its launch, including:
- Technology Services Industry Association (TSIA) Fall 2012 TechBEST Best in Show at the Technology Services World (TSW) Service Transformations Conference
- 2013 Vision Award finalist by the TSIA
- TMC's CUSTOMER Magazine's Award for 2012 Product of the Year
- A winner of the 2013 CRM Watchlist , a compilation of innovative companies that are predicted to transform the customer service industry in the coming year
- The SIIA CODiE Awards are the premier award for the software and information industries, and have been recognizing product excellence for 27 years. This year there were 27 software categories, including 12 new and updated categories that reflect the continued growth and evolution of cloud computing, mobile, big data, and video. Winners will be announced during a special Awards luncheon on May 9 in San Francisco during the industry's most comprehensive ISV conference, All About the Cloud.
- Details about each finalist are listed at http://siia.net/codies/2013/finalists.asp
Supporting Quotes:
- Diane Berry, Senior Vice President, Marketing and Communication, Coveo: "Recognition from our peers in the software industry is an honor for us. We're excited and honored by each piece of industry recognition Coveo for Salesforce has received so far this year. We look forward to showing more success in 2013."
- Rhianna Collier, VP for the Software Division, SIIA: "The CODiE Awards competition was extremely competitive this year, and all of the finalists should be commended for their innovative products and services. We look forward to honoring the winners at our awards program in May at All About the Cloud."
About Coveo Coveo's highly advanced, Unified Indexing and Insight platform redefines how people access and share fragmented knowledge around the customer-focused enterprise. Coveo brings together the collective and yet fragmented information from cloud-based, social, and on-premise systems, and injects it into the context of every user, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo's advanced, Unified Indexing and Insight platform securely connects with and crawls all systems to create a virtual integration layer, by federating and enriching structured and unstructured information.
The Company's lines of business inject existing knowledge into every Customer Service interaction, personalize online customer experiences within high-end websites, and increase overall return on knowledge by making the collective knowledge easily accessible, so that all employees can stop reinventing the wheel. More than 2,000,000 people globally and more than 500 companies use Coveo to achieve their business goals. Among Coveo customers are CA Technologies, L'Oreal Switzerland, Lockheed Martin, YUM! Brands, GEICO and SunGard. For more information, visit www.coveo.com , follow us on Twitter @coveo or like us on Facebook .
Editorial Contacts: Jessica Hohn-Cabana Coveo 418-263-1111 x233 Office 508-353-3454 jcabana@coveo.com Kim Leadley PAN Communications 617-502-4300 prcoveo@pancomm.com
