authID Inc. (NASDAQ: AUID) announced an integration with ServiceNow to provide identity verification and authentication services for contact centers. The integration allows contact center agents to verify caller identities before making account changes or processing transactions.
As a ServiceNow Build Partner, authID will provide its biometric authentication technology to ServiceNow-powered contact centers globally. The integration is available through the ServiceNow Store and utilizes authID's Proof, Verified, and PrivacyKey products.
The system works through ServiceNow's UI Actions, enabling contact center agents to send SMS or email notifications to users for identity verification. AuthID can record verification details within the ServiceNow platform to create audit trails for account access.
"Digital identity verification at the contact center accelerates business transformation and ensures the highest degree of certainty that the agent is performing account updates on behalf of the trusted user," said Rhon Daguro, CEO of authID.
AuthID provides biometric identity authentication technology and trades on the Nasdaq under the ticker AUID. The company's platform is designed to verify user identities for login and transaction processes across enterprise environments.
ServiceNow operates a cloud computing platform that provides digital workflows for enterprise operations. The company's Partner Program includes Build partners who develop applications for the ServiceNow platform.
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