I listened to The Gap earnings call yesterday.
Post# of 32638
Nordstrom was also this week and here's a story about it...
https://articlemadness.com/nordstrom-macys-le...alization/
Both talked about omnichannel which means interacting with the customer in a bunch of different ways.
Both investing more in digital.
Quote:
“we are continuing to ramp up our digital capabilities, including personalization, that increases engagement with our customers and optimizes our omnichannel experience. We are optimizing our online platforms to provide better digital experiences, following the redesign of our mobile app in 2021.”
Seems like MARKET would be a great additional channel for Nordstrom as other large brands recently realized.
They might get even more crossover customers than just going solo on their website
https://nordstromrsvp.com/nlive