Yup. They should probably be in the running for some kind of prize for being so ineffective for so long. It's mind boggling, you'd think they might have just one time, in over 20 years, accidentally stumbled into a profitable quarter.
Honestly, it's on us. The second we found out they thought it would be a good idea to try to sell anti-keylogging software on HSN, we should have fled to the exits. If not sooner.