Page 201(very interesting): "My father in law Dr
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"My father in law Dr Dalton, he knows that not managing details tightly is how professionals in the health care space, get walked off the field, so to speak. Dr Dalton, makes sure that he has all the credentials, approvals, renewals, licenses, and permits, even patents needed for him to sit at the big table of aspirational achievement in his field. There can be no "buts" about his or his company's competency. If you dont' like him, thats okay, but you absolutely cannot say he doesn't run a top-notch office. You can't say he's not in compliance. He remains a winner - Dr Dalton."