Mr. Kay would benefit from a coach regarding his public presentation of himself and the company. The fact that he was drinking from a plastic straw in a plastic cup with the lid on, wearing a hoodie, projects to the audience a lack of preparation and a lack of respect. But that’s probably just me. I don’t feel good when I have to feel sorry for the CEO. We shouldn’t have to feel sorry for our CEO, at least not based on sloppiness in public presentations. They are not so frequent that he can’t take a little time to make an effort.