Numbers instead of letters in GuardedID - FAQ I
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Posted On: 06/27/2020 11:25:30 AM
Numbers instead of letters in GuardedID - FAQ
It is GuardedID trying to protect you. See the FAQ below.
https://www.guardedid.com/support_faq.aspx#EMB
Sometimes I see the wrong character when I type. What can I do?
Certain programs use Windows Message Hooks in a non-standard way that makes them appear to GuardedID® as keyloggers. Every time you type into one of these programs you will see numbers in sequence (1-2-3-4-etc.) instead of what you are typing. To use these programs,
Version 3- Please exit "GuardedID® Desktop Protection" (the "G" in the bottom right of the desktop). Restart Desktop from the Start | Programs menu when you are finished with the non-standard program.
Version 4- Disable "GuardedID® Desktop Protection" (Use the Right-click menu of the "G" icon in the System Notification area). Enable GuardedID when you are finished with the non-standard program.
It is also possible to see an occasional number where typing normally works. This can happen if GuardedID® loses track where you are typing. If you type a letter and you see a number, GuardedID® has lost track of which field on your desktop you are working in. The best way to recover is to log off your desktop and log back on again. Otherwise you can open an application like Notepad, wait a few seconds and then type. Then try going back to the original application. If a number displays instead of a letter, GuardedID® will be "Out of sync". The character you typed when the number showed up will come out next, no matter what key you press. The display will be one key behind the keyboard for every number that showed up. When you wait 2 seconds, GuardedID® resets the buffer.
If the problem continues, report it to a system administrator and/or contact tech-sup@guardedid.com.
It is GuardedID trying to protect you. See the FAQ below.
https://www.guardedid.com/support_faq.aspx#EMB
Sometimes I see the wrong character when I type. What can I do?
Certain programs use Windows Message Hooks in a non-standard way that makes them appear to GuardedID® as keyloggers. Every time you type into one of these programs you will see numbers in sequence (1-2-3-4-etc.) instead of what you are typing. To use these programs,
Version 3- Please exit "GuardedID® Desktop Protection" (the "G" in the bottom right of the desktop). Restart Desktop from the Start | Programs menu when you are finished with the non-standard program.
Version 4- Disable "GuardedID® Desktop Protection" (Use the Right-click menu of the "G" icon in the System Notification area). Enable GuardedID when you are finished with the non-standard program.
It is also possible to see an occasional number where typing normally works. This can happen if GuardedID® loses track where you are typing. If you type a letter and you see a number, GuardedID® has lost track of which field on your desktop you are working in. The best way to recover is to log off your desktop and log back on again. Otherwise you can open an application like Notepad, wait a few seconds and then type. Then try going back to the original application. If a number displays instead of a letter, GuardedID® will be "Out of sync". The character you typed when the number showed up will come out next, no matter what key you press. The display will be one key behind the keyboard for every number that showed up. When you wait 2 seconds, GuardedID® resets the buffer.
If the problem continues, report it to a system administrator and/or contact tech-sup@guardedid.com.
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