I am on the phone with fidelity, because my accoun

I am on the phone with fidelity, because my account does not reflect the dividends and has a big loss. Looks like the ex-dividend date should have been monday, with the pay date today. The announcement was the pay date was yesterday with the ex-dividend today. I went back and forth on this with fidelity. He checked and said it was like I mentioned but it is normally the other way. They are still investigating. My td ameritrade also does not reflect the dividends and also has a loss.