This is a really good article from May on Customer
Post# of 32634
"Did you know that a 10% increase in customer retention levels can result in a nearly 30% increase in the value of the company?"
If anyone doesn't have time to read the article just look at the image in the middle.
80% of you future profits will come from 20% of your existing customers
Increasing customer retention by even 5% increase profits by 25%-95%
https://www.retentionscience.com/blog/custome...quisition/