$DTGI Competitive Landscape: The market for cloud

$DTGI Competitive Landscape: The market for cloud communication services is competitive, very large, and is highly fragmented. In hosted VoIP services, The Company competes with national firms, including Vonage, 8x8, Inc., and RingCentral. Each of these firms target business customers directly on a nationwide basis but have done a poor job with customer support. Competitors, like RingCentral, have high churn rates due primarily to the inability to provide SMB accounts with satisfactory support in the SMB’s local market. The incumbent carriers, including AT&T, Spectrum (f/k/a Time Warner), and Verizon have each entered the VoIP market by integrating SIP trunking and hosted PBX services with their Internet bandwidth solution. The incumbents, that primarily target much larger enterprise accounts, do not provide adequate support to the small business customer. This results in pain points for SMB customers; slow response times, finger pointing, and a lack of dedicated engineering. Unlike Digerati’s products, the incumbents’ product offerings are “off-the-shelf” solutions that lack end-user customization. In terms of pricing, Digerati’s products are competitively priced with those of the national firms and incumbents.https://www.privateequitymarkets.us/newsletter/dtgi-a-high-tech-growth-story-to-keep-your-eye-on