Dublin, Jan. 23, 2019 (GLOBE NEWSWIRE) -- The "Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023" report has been added to ResearchAndMarkets.com's offering. Global Multi-Vendor Support Services (MVSS) market size to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52%
Major growth factors for the MVSS market include the rapidly increasing changes in the IT infrastructure, rising maintenance costs of OEM services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs. In addition to this, the increasing need for new levels of support services and growing use of centralized support services are other driving forces for the market. The global Multi Vendor Support Services Market is segmented by service type, business application, organization size, vertical, and region. The hardware support services segment is expected to account for a higher market share. Hardware support services help organizations stay on top of the support and maintenance of their equipment through providing post warranty services, extending life of devices, and offering system upgrades and patches. The hardware support services include preventive and remedial services, such as contract maintenance and per-incident repair online, telephonic technical troubleshooting and assistance for setup, and hardware warranty upgrades. Additionally, the increase in demand for a new level of services is expected to drive the growth of this market. The supply chain business application is expected to hold significant market size during the forecast period. Supply chain is the management of materials and information as they move across the value chain. There is an increasing need for visibility at every stage of the supply chain, Companies are deploying technologies that enable increased visibility from distribution centers to shipping processes. This has led to the use of cloud-based options to improve efficiency within the distribution centers and warehouses. Furthermore, the technologies such as Radio Frequency Identification (RFID) and Near Field Communication (NFC) are being used to track, trace, maintain, repair and overhaul, and manage crew. Support services are required to ensure the smooth functioning of this business application. MVSS help maintain and manage hardware and software infrastructure by providing support services. The Small and Medium-sized Enterprises (SMEs) segment is expected to grow at a higher CAGR during the forecast period. These enterprises face greater resource crisis than large enterprises, owing to the fact that SMEs have a lower rate of adoption in the current market scenario. However, MVSS offer a comprehensive set of services that help customers optimize their investments, manage labor costs, and provide advanced IT infrastructure and technologies; these factors are expected to increase the adoption of MVSS among SMEs. Hence, the SMEs segment is expected to adopt MVSS at a higher rate than large enterprises. North America has been at the forefront in adopting MVSS, due to the large presence of many enterprises in the region, coupled with heavy Information and Communications Technology (ICT) spending from most of the verticals. Enterprises in North America view MVSS as a source of competitive advantage, wherein they spend heavily on these services to stay ahead of their competition. Additionally, organizations are increasingly focusing on their core businesses by outsourcing support and maintenance contracts to MVSS providers.
These services enable organizations to reduce their maintenance and support costs related to hardware and software. This region has also witnessed various mergers and acquisitions, which are expected to change the shape of the Multi Vendor Support Services Market. This is evident from the fact that, in 2017, SMS merged with Curvature to provide global end-to-end support services across the entire network and data center. The high growth rate in APAC can be attributed to the need of support services for the existing IT infrastructure in the developing countries. Moreover, this region is witnessing dynamic changes in the adoption of new technologies, such as cloud computing, big data, and infrastructure advancements in the IT vertical. Furthermore, the presence of software and hardware users, and need to develop infrastructure with a new level of multiple services are expected to drive the growth of the market; however, the local policies and strict regulations are restraining the growth of the market in the region. Additionally, the adoption of the digital mode among various verticals has benefited MVSS providers who have contributed to the high growth of the Multi Vendor Support Services Market. Loss of control over IT assets, concerns over sharing of proprietary data, and privacy and security issues are the major restraining factors for the growth of the Multi Vendor Support Services Market. However, the recent developments such as new service launches and acquisitions undertaken by the major market players are expected to boost the market growth. The study measures and evaluates the major offerings and key strategies of the key market vendors, such as IBM (US), Dell (US), HP (US), Oracle (US), Fujitsu (Japan), NEC (Japan), Lenovo (China), Symantec (US), and Hitachi (Japan). These major companies have been offering reliable MVSS to their commercial clients across diverse locations.
Key Topics Covered:
1 Introduction 2 Research Methodology 3 Executive Summary 4 Premium Insights 4.1 Attractive Market Opportunities in the Multi-Vendor Support Services Market 4.2 Market Top 3 Business Applications and Regions 4.3 Market By Service Type, 2018-2023 4.4 Market By Organization Size, 2018 4.5 Market By Region, 2018-2023 4.6 Market Investment Scenario 5 Market Overview 5.1 Introduction 5.2 Market Dynamics 5.2.1 Drivers 5.2.1.1 Rapid Changes in the IT Infrastructure 5.2.1.2 Rising Maintenance Cost of Oem Services 5.2.1.3 Mvss Reduce IT Support and Maintenance Complexities 5.2.1.4 Regain Control of Infrastructure Support From OEMs 5.2.2 Restraints 5.2.2.1 Loss of Control Over IT Assets 5.2.2.2 Concerns Over Sharing of Proprietary Data, Privacy, and Security Issues 5.2.3 Opportunities 5.2.3.1 Increasing Need for New Levels of Support Services 5.2.3.2 Growing Use of Centralized Support Services 5.2.4 Challenges 5.2.4.1 Lack of Technical Expertise 5.2.4.2 Lack of New Service Offerings in Accordance With Changes in the IT Infrastructure 5.3 Use Cases 5.4 Multi-Vendor Support Services Ecosystem 6 Multi-Vendor Support Services Market, By Service Type 6.1 Introduction 6.2 Hardware Support Services 6.3 Software Support Services 7 Multi-Vendor Support Services Market, By Business Application 7.1 Introduction 7.2 Financial and Accounting 7.3 Sales and Marketing 7.4 Supply Chain 7.5 IT Operations 7.6 Production 7.7 Human Resource 7.8 Others 8 Multi-Vendor Support Services Market, By Organization Size 8.1 Introduction 8.2 Small and Medium-Sized Enterprises 8.3 Large Enterprises 9 Multi-Vendor Support Services Market, By Vertical 9.1 Introduction 9.2 Banking, Financial Services, and Insurance 9.3 Government and Defense 9.4 Retail and Consumer Goods 9.5 Telecom and IT 9.6 Healthcare and Life Sciences 9.7 Manufacturing 9.8 Media and Entertainment 9.9 Energy and Utilities 9.10 Travel and Logistics 9.11 Others 10 Multi-Vendor Support Services Market, By Region 10.1 Introduction 10.2 North America 10.3 Europe 10.4 Asia Pacific 10.5 Middle East and Africa 10.6 Latin America 11 Competitive Landscape 11.1 Overview 11.2 Market Ranking 11.3 Competitive Scenario 11.3.1 New Service Launches and Enhancements 11.3.2 Partnerships, Collaborations, and Agreements 11.3.3 Mergers and Acquisitions 12 Company Profiles
- Abtech Technologies
- Citrix
- Citycomp
- Computer Data Source (CDS)
- Curvature
- Dell
- Ensure Services
- Evernex
- Fujitsu
- Hitachi
- HP
- IBM
- Lenovo
- MCSA Group
- Microsoft
- NEC
- Netapp
- ONX
- Oracle
- Park Place Technologies
- Service Express
- Symantec
- Terix Computer Service
- XS International
- Zensar Technologies
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