DURHAM, N.C., July 18, 2018 (GLOBE NEWSWIRE) -- SolarWinds MSP , a global leader in delivering comprehensive, scalable IT service management solutions to IT solution providers and Managed Service Providers (MSPs), today announced it has launched SolarWinds ® N-central ® 12.0, which hosts a wide range of new features, including deeper PSA application integration, enhanced patch management, and NetPath ™ — which is also available on SolarWinds RMM.

NetPath is designed to help users troubleshoot network performance issues by providing deeper visibility into network paths, application response times, and node performance for on-premises, hybrid, and cloud environments. MSPs can pinpoint slowdowns, outages, and other problems through a visual depiction of every hop traffic takes from the end user, through the network, to the applications being accessed, and back. When a problem is found, NetPath presents relevant network statistics and contact information for the affected node, giving businesses the opportunity to quickly alert other providers to help get the service restored quickly.

N-central 12.0 can also enable users to:

  • Create, update, and close tickets for their PSA application without leaving N-central—including tickets that don’t originate from N-central
  • View and manage the last five tickets created, whether they came from N-central or your PSA application
  • Help reduce false positives from patch reports with maintenance window awareness that acknowledge the time between patch approval and installation
  • Simplify status checks with deeper insight into patching failures and fewer thresholds to manage
  • Set up patch auto-approval or auto-decline by keyword to save time, help ensure critical updates are applied, and problematic ones are blocked

“Increasingly complex networks can lead to increasing headaches for those managing them, and as more businesses adopt cloud-based or hybrid solutions, the complexity only gets worse,” said Greg Lissy, vice president of product management, SolarWinds MSP. “NetPath is designed to help resolve the typical pain points associated with this new network paradigm. It can help support technicians identify where a problem is located on their network—or even on their provider’s network—and reduce reliance on tools that usually only show part of the picture, or aren’t tightly integrated within their Remote Monitoring and Management platform.”

“By integrating the NetPath solution across our MSP platform, we are again demonstrating how SolarWinds solutions are designed to help all types of technology professionals do their jobs better,” stated John Pagliuca, senior vice president, SolarWinds MSP.

To learn more about NetPath, please click here .

About SolarWinds SolarWinds is a leading provider of powerful and affordable IT infrastructure management software. Our products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premise, in the cloud, or in hybrid models. We continuously engage with all types of technology professionals – IT operations professionals, DevOps professionals and managed service providers (MSPs) –  to understand the challenges they face maintaining high-performing and highly available IT infrastructures. The insights we gain from engaging with them, in places like our THWACK ®  online community, allow us to build products that solve well-understood IT management challenges in ways that technology professionals want them solved. This focus on the user and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as a worldwide leader in network management software and MSP solutions. Learn more today at  www.solarwinds.com .

Targeted for MSPs, the SolarWinds MSP product portfolio delivers broad, scalable IT service management solutions that integrate layered security, collective intelligence, and smart automation. Our products are designed to enable MSPs to provide highly-effective outsourced IT services for their SMB end-customers and more efficiently manage their own businesses. Learn more today at www.solarwindsmsp.com .

The SolarWinds, SolarWinds MSP, and N-central trademarks are the exclusive property of SolarWinds MSP Canada ULC, SolarWinds MSP UK Ltd. or its affiliates are registered with the U.S. Patent and Trademark Office and may be registered or pending registration in other countries. All other SolarWinds MSP and SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks (and may be registered trademarks) of their respective companies.

© 2018 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.  All rights reserved.

For more information: Karla Walls karla.walls@solarwinds.com