NEW YORK, June 13, 2018 (GLOBE NEWSWIRE) -- Atera , developer of the big data-based IT automation platform that combines Remote Monitoring and Management ( RMM ), Professional Services Automation ( PSA ), and remote access into one powerful solution, today unveiled a new chat feature that Managed Service Providers (MSPs) can leverage as a self-service tool for their customers.
“We listened to the needs our MSP partners, and today, we are excited to deliver a new live chat feature as an offering to their customers,” said Gil Pekelman, chief executive officer at Atera. “The live chat feature is faster, more intuitive, and offers a higher level of efficiency and satisfaction to help MSPs improve communications with their clients.”
According to the Business Intelligence we collected from The Benchmark , Atera is empowering MSPs to become more profitable with the company’s IT management platform. Now through the new chat feature, Atera is enabling MSPs to offer a quicker, more effective way to troubleshoot for their clients.
Benefits of the live chat feature include:
- Improves overall communications between the MSP and their clients
- Self-service option is faster and more efficient than email
- Offers the ability to solve customer issues in real-time
- Easily turn a conversation into a support ticket for high escalation issues
To learn more about Atera, please call (877) 211-4666 or email info@atera.com . MSPs seeking to efficiently and effectively run their businesses should sign up for a 30-day free trial today via www.atera.com .
About Atera Atera is the developer of a big data-based IT automation platform that combines RMM , PSA , and remote access into one powerful solution. Atera’s all-in-one innovative platform offers MSPs improved operational efficiency, seamless integration, end-to-end management, and disruptive pricing. To learn more, visit www.atera.com .
Media Contact Amanda Lee ARL Strategic Communications for Atera 727-272-0781 Amanda.Lee@arlpr.com
