CCWF http://www.churchandcrawford.com/ http://

CCWF http://www.churchandcrawford.com/

http://www.linkedin.com/company/kalsoft

Yesterday's News, February 21, 2012
Church and Crawford selects Kalsoft as its System Integrator for the African Market (Business Wire) http://www.virtual-strategy.com/2012/02/21/ch...can-market

Excerpts from recent news:

The Church Crawford mobile solution answers many of the challenges today, by providing the first mobile application to integrate fully into a call centre infrastructure or providing a new call centre platform for service providers.

Service providers, through the implementation of the Church Crawford application can save in excess of 40% of their cost base, increase customer satisfaction and for the first time ever be able to leverage on an advert model built within the application to create a real revenue source for their organization.

The Church Crawford application is revolutionary in terms of it being the first global software company to be providing a call centre experience for users on their mobile and hand held devices. Church Crawford have a clear strategy on deployment, support and further development of the application.

Director of CCWF, Seijin Ki, states, "From the research and service provider feedback that we have through our application provided solution for both service provider and more importantly the customer. There have been many technology applications and companies in the call centre industry that have been quickly snapped up at phenomenal valuations. We are expecting to exceed any previous valuation seen within the industry."

The company develops and implements software solutions for mobile hand phones. Its main area of concentration is the development and implementation of software in these fields: Interactive Voice Response ("IVR") solutions, Computer Telephony Integration ("CTI") software.

Church and Crawford Defines market of EMPS+
recently announced the addition of the global licence to use the technology and patents of the Orexis application.

The application provides direct cost reductions to
Interactive Voice Recognition ("IVR") solutions (currently worth $413M USD),

Computer Telephony Integration ("CTI") software (according to Frost & Sullivan is worth $7.86 billion) and Agent / HR reduction ($50 - $90 billion, varied reports).

At the same time allows revenue generation via mobile marketing, according to Thompson Financial that's up to $21.31 billion.

Church & Crawford has secured the base technology and has a number of patents and enhancements to the platform in the pipeline. The end platform envisaged to be a customer contact application platform for mobile phones, which will be named End Point Mobile Solution+ ("EMPS+").

Once downloaded EMPS+ will allow user to navigate the graphical user interface ("GUI") to select options for self-service or to interact with the company via instant chat or voice. It provides for the first time ever the ability to turn cost centres into revenue centres, through the use of its advert engine, which provides real time, multimedia adverts displayed on the GUI.

EMPS+ instantly reduces costs in the areas of infra-structure, software and agents. The three key overheads for any operation. It can reduce these costs by up to 60% over a five year period, typically for a medium size contact centre that could translate up to $50M+ USD savings a year. By leveraging on data networks and cleverly managing customers interactions EMPS+ dramatically reduces the load on contact centres and the requirement for voice enabled agents.


Church and Crawford selects Kalsoft as its System Integrator for the African Market Kalsoft is a Premier Microsoft Gold Certified Partner and is committed to deliver the state-of-the-art solutions based on Microsoft technologies. With over 2000 FTE, [ FTE stands for full time equivalent. An FTE is the equivalent of one person working full time: 8 hrs. ] Kalsoft has subsidiaries based in the U.A.E., Oman, and Lahore, and operate in Kingdom of Saudi Arabia, United Kingdom and the United States through its partners.

http://www.orexis.mobi/about/orexis/partner.html

Wow, this is going to be a GREAT long-term-play.. I feel it in my bones... weeeeeee

http://www.orexis.mobi/

http://www.churchandcrawford.com/

"Kalsoft has all the right credentials. They have the ability to further develop and support the solution, as well as international presence to support our projected customer base. Their willingness to invest into the business is a testament to our proposition." Khurram Kalia, CEO, Kalsoft states, "We have reviewed the Orexis business, its strategy and the solution and it's clear that it has phenomenal growth potential. Kalsoft has in the past invested both in terms of money and manpower into projects, but by far this is the most exciting and innovative proposition we have worked on to date [color=red][/color]. Kalsoft has the industry and technical knowledge to continue growth of the Orexis Solution. We look forward in implementing the Solution globally."

http://www.ekalsoft.com/kalsoft/ks/company_profile.asp

Hold onto this one with both hands and both feet for a while..

FYI, JMO

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