Nokia transforms experience for MTN Group's 52 million

New Post Public Reply Private Reply Replies (0) Message Board
News Desk 2018
120
Nokia transforms experience for MTN Group's 52 million Nigerian customers
  • Nokia software and services fuel MTN's transformation to customer-centric operations
  • Nokia solution will allow MTN to increase efficiencies, optimize subscriber services and deliver a superior customer experience

5 December 2017

Espoo, Finland - Nokia has been selected to help MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers.

Nokia's Customer Experience Management (CEM) solutions deliver automation and intelligence to help service providers operate more efficiently and seize new business opportunities, while ensuring subscribers receive the maximum benefit from their services.

MTN Nigeria is the first service provider in the region to deploy Nokia Cognitive Analytics for Customer Insight (formerly CEM on Demand) with Nokia Service Quality Manager (SQM) software. Powered by machine learning algorithms, Nokia Cognitive Analytics for Customer Insight software provides a complete view of customer satisfaction, revenue, and device and network performance. When combined with Nokia SQM, which provides a holistic picture of service behavior and performance, MTN Nigeria will be able to speed the identification of service issues, like poor voice call and data session quality, and prioritize improvements based on customer and business impact.

The service provider will also leverage the global expertise of Nokia Analytics Office Services to facilitate its transformation to a customer-centric business. It will enable MTN Nigeria to maximize the benefits of Nokia software, accelerate the transformation process and adopt new advanced capabilities, such as data science and automation.

By deploying the Nokia solution with several use cases including VIP monitoring, roaming insights, churn diagnostics, Net Promoter Score (NPS) improvement, and others, MTN Nigeria aims to deliver a higher level of service quality and improved customer satisfaction, while increasing its NPS and reducing churn.

Naveed Kashif, Nokia's Account Leader for MTN Group, said: "MTN recognizes the growing importance of customer experience management as it seeks to differentiate itself and provide the best possible services to subscribers. Nokia provides software technologies and world-class expertise to help service providers take full advantage of the latest advances in automation and intelligence, and we are delighted to help MTN in its journey to build a more agile, customer-centric business."

Hassan ElChami, Chief Technology Officer at MTN Nigeria, said: "Nokia's CEM solution and its underlying methodology exceeded our expectations, and its extensive use case library demonstrated the company's proven track record in helping service providers around the world successfully transition to customer-centric operations. We are confident that the partnership with Nokia will be invaluable in our ongoing effort to find new and more innovative ways to deliver superior experiences for our customers."

Resources 

Connect with Nokia

About Nokia We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers, with the industry's most complete, end-to-end portfolio of products, services and licensing. From the enabling infrastructure for 5G and the Internet of Things, to emerging applications in digital health, we are shaping the future of technology to transform the human experience. nokia.com

Media Inquiries: Nokia Communications Phone: +358 10 448 4900 Email:  press.services@nokia.com

Scroll down for more posts ▼

Top 10 Most Recent News Articles

Crucial Insights for South GA Home Insurance Choices

Updated Category News Views 5

Understanding the Insurance Jargon Here we go again, dealing with insurance gobbledygook that’s about as clear as mud to most of us. Homeowners in South Georgia are being urged to pay attention to the differences between replacement cost and actual cash value in their insurance policies. This ain't just legalese, folks—it's your protection when disaster strikes in our...

Continue Reading
EPR Fireworks, Schedule2.IT Enhance EMS Integration

Updated Category News Views 6

Joining Forces for Effective EMS Management In a move that could shake up emergency medical services, EPR Fireworks has teamed up with Schedule2.IT to amp up integration. This Florida-based partnership is all about breaking down those bureaucratic firewalls between patient care and controlled substances tracking. They’re pushing for a seamless workflow, where crucial...

Continue Reading
Local Expertise in Real Estate: Key to Success?

Updated Category News Views 4

Local Market Know-How: A Seller's Best Asset So you're thinking about selling your home in North Carolina, huh? Here's a tip—get yourself a local real estate pro who knows the ins and outs of your neighborhood like the back of their hand. Michael McCollum, a prominent voice from Reidsville, NC, highlights how crucial local expertise can be in navigating the widely...

Continue Reading
Vortex Expands UK Reach with Torrent Acquisition Boost

Updated Category News Views 4

Vortex's Ambitious UK Expansion A seasoned investor keen on infrastructure plays would find Vortex Companies’ latest move significant—not just another acquisition, but a realigned strategy for dominance as Britain braces for an infrastructure overhaul. With Torrent Drainage Services in their pocket, the Vortex Group plans to amp up its trenchless rehabilitation...

Continue Reading
University of Phoenix Grads Shine in Job Readiness

Updated Category News Views 4

University of Phoenix Graduates Proving Their Worth Dive straight into the world of University of Phoenix grads, and you're looking at some folks who seem to have the workplace game figured out. A fresh Harris Poll, done on behalf of the University itself, paints a rosy picture of these graduates from the eyes of those who actually supervise them. Turns out, managers are...

Continue Reading
Medicare Payment Proposal Faces Doctor Backlash in D.C.

Updated Category News Views 4

Why Same-Day Medicare Care Matters Imagine you're gasping for breath, struggling to find relief, and then being told to wait weeks for care. It's not just an inconvenience; it's a health hazard. This isn't some arbitrary tale—it's the gritty reality for folks relying on same-day care. A group of docs and advocates recently stormed Capitol Hill sounding the alarm about a...

Continue Reading
Reel Wheels: Hollywood's Iconic Car Collection Unveiled

Updated Category News Views 4

Rolling Out the Legends: A Peek Inside Reel Wheels Picture something that screams Hollywood. Now, give it wheels, maybe some wings too. That's what Reel Wheels Entertainment has laid out—a mind-boggling assortment of film and TV vehicles. Released on September 30, 2026, this collection is a treasure trove of Hollywood's on-screen memorabilia, and they're not just...

Continue Reading
Roof Replacement Timelines: Key Insights for PA Homeowners

Updated Category News Views 5

There's no denying it; having a roof over your head is one thing, but knowing when to replace it is a whole other ballgame. In Pennsylvania, where the weather loves to throw curveballs, making the right call on roof replacement can save a heap of trouble down the road. Thanks to Miguel Cornejo and his insights in HelloNation’s latest rundown, we get a clearer picture of...

Continue Reading
OSHA and NSC Forge Alliance to Prevent Worksite Tragedies

Updated Category News Views 4

Forging Ahead With a Crucial Collaboration Ins, outs, ups, and downs—safety shouldn’t get lost in the shuffle, but it does. In steps the National Serious Injury and Fatality Prevention Alliance, a fresh partnership convened by OSHA with the National Safety Council—hop on board or get left behind mindsets. We’re talking about real, heads-down, hard-hitting actions...

Continue Reading
Superga and Pasqua's Unlikely Fashion-Vineyard Fusion

Updated Category News Views 4

Superga and Pasqua: A Fusion of Fashion and Vineyards Here's one for the books: Superga, the storied Italian footwear maestro, teaming up with Pasqua Wines, straight out of Verona’s vineyard heartland. On the surface, it seems a rather odd coupling. One's got rubber soles; the other’s got corks. But they’ve pulled off a daring bedroom switch, creating a...

Continue Reading

Top 5 Most Recently Viewed Articles

Organogenesis Pursues BLA Submission for Innovative Knee Treatment

Updated Category News Views 72

Organogenesis Advances with ReNu Treatments for Knee Osteoarthritis Organogenesis Holdings Inc. continues to make impressive strides in regenerative medicine, focusing on solutions that benefit patients suffering from knee osteoarthritis (OA). With a recent meeting with the FDA under their belt, this innovative company is on track to submit a Biologics License Application...

Continue Reading
Revitalized Dining Experience at Roger Williams University

Updated Category News Views 352

Exciting Updates to RWU's Upper Commons Dining Facilities As students return for a new academic year, they are greeted by the revitalized Upper Commons at Roger Williams University. This significant transformation involved a $2 million renovation, focused on improving the dining experience through increased options, sustainability, and comfort. The renovation project...

Continue Reading
Dover Corporation Prepares for Upcoming Earnings Release

Updated Category News Views 137

Dover Corporation Earnings Overview Dover Corporation (NYSE: DOV) is gearing up to unveil its forthcoming quarterly earnings report. Investors are keen to understand what this will mean for the stock, particularly given the shifting dynamics in the current market environment. Analysts are predicting strong performance, with expectations set at an earnings per share (EPS)...

Continue Reading
AstroTurf's Groundbreaking GT-B System: Transforming Athletics

Updated Category News Views 92

AstroTurf's Groundbreaking GT-B System Impacts Athletics AstroTurf continues to make waves in the world of synthetic turf with its innovative RootZone® GT-B. Boasting USDA approval, this turf system is reshaping how athletic facilities operate, promoting sustainability while ensuring unmatched performance. This year alone, AstroTurf has seen more than 2 million square...

Continue Reading
Flow Capital Finalizes Legacy Investment with Strong Returns

Updated Category News Views 191

Flow Capital Caps Off Legacy Investment with C$1.48M Payment Flow Capital Corp. (TSXV: FW) recently announced the final payment of C$1.48 million related to a legacy investment, marking a significant milestone for the company. This payment signals the culmination of an investment made over seven years ago that yielded an impressive internal rate of return (IRR) exceeding...

Continue Reading