NYC, New York , June 20, 2017 (GLOBE NEWSWIRE) -- As the President/Chief Executive Officer of GripeVine, Inc. I have the opportunity to share my reflections from this past year. There is no denying that 2017 has already been an explosive year in customer service. Chatbots and artificial intelligence are hitting headlines every day, streamlining service and response. I find it remarkable to see the speed of technology in this new space of social customer service. But I believe that at the same time, poor customer service choices, such as what occurred on United Airlines recently, reminds the entire world what else technology can do, and why social media is at the top of every top company’s agenda. Customer service disaster after disaster continue to occur across many sectors telling me that even if technology is getting more complex, customer service needs to do the opposite: a simple, fast, direct response is the most effective path to success. The future is social, and I believe that Gripevine is leading the revolution of social customer service.
Technology has ushered in positive changes across all business sectors, yet amazingly, I think customer service seems to be an area which is not getting better over time, but worse. The world seems to be crying out for a platform like Gripevine where all sides can “Be Heard”. The customer service process is way too complicated with methods and strategies, and Gripevine is here to remind everyone that customer service is not complex: companies simply need to listen to consumers, while consumers need to be patient and work with companies towards a mutual resolution, and only then will amicable results happen. Sitting where I am, at the helm of one the easiest social CRM platforms to engage on, I see every media frenzy and PR disaster as an opportunity; an opportunity to turn negative experiences into positive outcomes, and an opportunity for Gripevine and its shareholders to benefit from the movement towards amicable social customer service solutions across every business sector.
We have been very fortunate over the years to have steady long-term investors allowing us to conduct the beta testing and feature implementation that differentiates Gripevine from the clones and failing ‘ratings & reviews’ websites. We understand our users on both the consumer and the company side, not only because we have listened to their feedback, but also because we have been in both of their positions. Stay tuned as we continue to push the front line of customer service into the social space. Transitioning into a publicly-traded company is really the very beginning of Gripevine’s story, opening what we believe will be an epic of rapid expansion. With a brand-new user-friendly design in the works, a team that is stronger than ever, and global headlines that seem to cry out for Gripevine’s complaint-resolution platform daily, I truly believe that the next 12 months holds enormous potential for Gripevine and its shareholders to climb to monumental scaling and success.
I look forward to working with you, our shareholders, and the Gripevine community to let consumers and companies know that there is an easier solution for resolving customer services issues on a level playing field where all parties can “Be Heard” through ratings, reviews & (amicable) resolutions!
Sincerely,
Richard Hue
President/Chief Executive Officer
About GripeVine, Inc .: GripeVine ( www.gripevine.com ) is a proprietary complaint-resolution platform for the facilitation and management of social customer service via centralized communication, rating, and review tools. The tools offered to businesses and consumers incentivize positive and amicable outcomes and reward reliable consumers and responsive businesses. A thriving social engine for consumers and unmatched back-end tools for businesses secure GripeVine as the next evolution of social customer relations and the central hub of activity where businesses and consumers can truly be heard.
Forward Looking Statements : This press release contains forward-looking statements within the meaning of the federal securities laws, including statements concerning financial projections, financing activities, corporate combinations, product development activities and sales and licensing activities. Such forward-looking statements are not guarantees of future results or performance, are sometimes identified by words of condition such as “should,” “could,” “expects,” “may,” “intends,” “seeks,” “looks,” “moves,” or “plans” and are subject to a number of risks and uncertainties, known and unknown, that could cause actual results to differ materially from those intended or anticipated. Such risks include, without limitation: nonperformance of investments, partner and portfolio difficulties, potential delays in marketing and sales, problems securing the necessary financing to continue operations, potential of competitive products, services, and technologies, difficulties experienced in product development, in recruiting knowledgeable personnel, in collecting judgments and in protecting intellectual property. Further information concerning these and other risks is included in the Company’s super 8-K and 10-Q filings which, along with other very important information about the Company, can be found here: https://www.otcmarkets.com/stock/GRPV/filings . The Company undertakes no obligation to update or revise such forward-looking statements to reflect new information, events or circumstances occurring after the date of this press release. Respective statements concerning the development of GripeVine and other platforms or services under development have been made based on information which the Company believes to be accurate, but have not been independently verified.
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