Today, we are bringing another interesting opportu
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Company
We studied the website of the company and found out the following details. The firm was founded in 1999 by Will McCusker. The founder is an experienced professional in the insurance, warranty administration and legal fields. Originally, the name of the company was McCusker Consulting, but the founder changed it in 2002.
The company operates a call center business providing jobs to professional phone representatives in the United States. The main role of the employees is to function as help desks for large consumer electronics firms. Manufacturers reduce costs using the company’s employees, who normally offer troubleshooting problems over the phone and warranty support. The call center is located in Dallas, Texas, and the website notes that the company is staffed by United States citizens.
According to the website, the most relevant support call center programs, which the company sells, and that can be set up in less than a day, are the following:
•Internet Service Provider Support
•Chat Service Support
•International Language Support
•Bi Lingual Solutions
•Customer Service Call Center Support
•Order Processing
Additionally, the warranty support is quite interesting. McCusker & Company provides an extended warranty service, which means that they can provide customer care services after the manufacturer’s warranty has expired. The company mentions that it has employees capable of bringing this kind of services with the following devices among others: televisions, computers, laptops, printers, portable electronics and cell phones.
Recent Developments and Share Price Reaction
We found several very relevant press releases on the company website that may interest investors. On February 27, 2017, the company announced the appointment of Thomas Clinton as National Sales Director for Furniture Programs. This business executive will bring to the company outstanding experience in the sector, since he has worked for other companies, such as Ultra Shield, and was named director of warehouse operations for Guardian Protection Services. At the new position, he will be responsible for strategic planning and development and will also help the customer care department.
Another very interesting press release was this one, which the market got to know on February 21, 2017. According to it, the company had launched a new consumer electronic service protection program under the name of Machine Buddy. The CEO, Will L. McCusker, stated the following about it:
““We are working with medical equipment providers at all levels of the medical electronics product chain to provide our dynamic protection service, We are excited to now be partnered with a large worldwide surge protector manufacturer that distributes its products worldwide.” Source
This program will be like the other warranty programs that we noted earlier. It will cover the damages to certain equipment, such as media centers, computers and others, caused by sudden electric surges. The agreement includes certain limitations that were obviously not included in the communication.
In our opinion, it is important that the company keeps developing the list of services provided and can grow the business organically as it has done in the past. The market reaction to this news was positive as it happens always when companies release the launch of new products. New services or products mean that the company will increase the top line in the future.
The shell company bought
Savvy traders will be interested in the amount of shares outstanding, the convertible debt issued and the other securities that the company sold before the merger is effective. We found out this information so that investors can assess it. Have a look:
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Conclusion
McCusker Holding recently decided to become public. The old company opted to acquire a shell company and the idea has been celebrated by the market. We analyzed the information released by the company about its operations and saw that it is doing a great job. McCusker Holding is selecting very experienced personnel to grow the business and it is launching new warranty programs. We believe that the decisions recently made will show top and bottom line growth. To sum up, make your own research on this company, but we give the name a good note.
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