Twilio Extends Relationship with AWS through Suppo
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SAN FRANCISCO, CA--(Marketwired - Mar 28, 2017) - Twilio Inc. (
"We're excited that Twilio's APIs can be integrated into Amazon Connect's contact flows to create intelligent, personalized experiences," said Eric Docktor, Director of AWS Services. "Today's contact center managers expect tools to make the best use of their resources, and Twilio's unique capabilities can help ensure they get it. For example, contact flows can retrieve threat scores to reduce spam and fraud."
"We're pleased to further extend our work with Amazon Web Services by helping to power and further enhancing the capabilities of Amazon Connect," said Twilio CEO and co-founder Jeff Lawson. "Supporting the continued advancement of the contact center to its more agile future in software, frees developers and businesses from the legacy approach to contact centers -- an approach that simply can't keep pace with customer expectations today."
Today's announcement furthers the long-standing relationship between the two companies, which includes Twilio integration with Amazon Lex and Twilio support of Amazon SNS and Amazon Chime. Twilio is built and globally deployed on the highly scalable AWS Cloud.
About Twilio
Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 700 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Malmö, Mountain View, Munich, New York City, Singapore and Tallinn.
Contacts:
Twilio Press
press@twilio.com
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