Dublin, Dec. 16, 2016 (GLOBE NEWSWIRE) -- Research and Markets has announced the addition of the "2016-2017 Cloud-Based Contact Center Infrastructure Market Report" report to their offering. The 2016 - 2017 Cloud-Based Contact Center Infrastructure Market Report provides contact center and IT managers with all the vendor, product, functional, technical and pricing information they need to select the right cloud-based contact center infrastructure solution for their organization.
2016 has been a great year for the cloud-based contact center infrastructure market. Adoption of cloud-based contact center infrastructure and applications is going upstream. While the typical buyers are contact centers with 100 - 250 seats who are replacing a dated premise-based solution, companies with 500+ seats are now adopting these solutions. Increased reliability, flexibility, scalability, customization and security are attracting new prospects. The number of seats grew by a very strong 20.9% in the last 12 months, a trend that is expected to continue as more premise-based environments migrate to the cloud. The next five years look very promising for the cloud-based contact center infrastructure market. The Report covers ten vendors in-depth: 8x8, Cisco, Content Guru, Enghouse, Five9, inContact, Intelecom, Interactive Intelligence, NewVoiceMedia and Serenova (formerly LiveOps). West is covered at a higher level. Key Topics Covered:
1. Executive Summary 2. Introduction 3. Research Methodology 4. Service Delivery Models for Cloud-Based Contact Center Infrastructure Solutions 5. Cloud-Based Contact Center Infrastructure Functional Overview 6. Core Cloud-Based Contact Center Infrastructure Technical Capabilities 7. Cloud-Based Contact Center Infrastructure Market Trends and Challenges 8. Cloud-Based Contact Center Infrastructure Market Innovation 9. Omni-Channel Support and the Customer Journey 10. Outbound and Proactive Customer Care: An Essential Leg of the Omni-Channel Customer Journey 11. Workforce Optimization: The Suite Life for CBCCI Solutions 12. Cloud-Based Contact Center Infrastructure Enters the Analytics Era 13. Cloud-Based Contact Center Infrastructure Market Activity Analysis 14. Cloud-Based Contact Center Infrastructure Market Projections 15. Adoption of Cloud-Based Contact Center Infrastructure Solutions 16. Cloud-Based Contact Center Infrastructure Competitive Landscape 17. Cloud-Based Contact Center Infrastructure Vendors and Solutions 18. Implementing and Managing a Cloud-Based Contact Center Infrastructure Solution 19. Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis 20. Pricing 21. Company Reports - 8×8 - Cisco Systems - Content Guru - Enghouse Interactive - Five9, Inc. - inContact - Intelecom Group AS - Interactive Intelligence, Inc. - NewVoiceMedia - Serenova - West For more information about this report visit http://www.researchandmarkets.com/research/zfb9z7/20162017
CONTACT: Research and Markets Laura Wood, Senior Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900 U.S. Fax: 646-607-1907 Fax (outside U.S.): +353-1-481-1716 Related Topics: Call Centres, Cloud Computing and Storage
