PS4 Pro Suffering Widespread TV Connection Failures - And Everyone Is Blaming Everybody Else
"hmmmmmm,less and less 4k Content to watch, where do you go to watch 4K content................? UF BABY!!!!!!
Sony’s long-awaited and much-debated PS4 Pro console has finally made its way into stores (and seemingly an impressive number of homes). Unfortunately, though, it seems as if Sony might have to keep its champagne on ice, as gaming forums and social media are awash with people reporting that they can’t get their shiny new PS4 Pros to work properly.
I’m not talking here, either, about the already widely reported problem where the ‘breakout box’ you get with Sony’s PSVR system doesn’t support the High Dynamic Range (HDR) signals now output by both the original PS4 and the new PS4 Pro. No; the latest problem is that many PS4 Pro owners are finding themselves staring at blank screens rather than basking in the lovely 4K HDR pictures that are supposed to be the PS4 Pro’s key selling point.
The Sony PS4 Pro is capable of producing 4K HDR visuals. If you're lucky. (Pic: Sony PlayStation)
The Sony PS4 Pro is capable of producing 4K HDR visuals. If you’re lucky. (Pic: Sony PlayStation)
The issue is being reported with an alarmingly wide range of different TV models from LG, Samsung, Sony, Philips and Vizio, as well as with multiple brands of AV receiver and sound bar. As if this wasn’t bad enough, many other PS4 Pro users are reporting that while they are getting an HDR picture, the PS4 Pro is incorrectly recognising their TV as being incapable of handling 4K in HDR and so limiting them to 2K HDR signals. Even with TVs that handle Ultra HD Blu-rays in 4K HDR with no problems.
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To make matters worse, it seems that the compatibility issues aren’t consistent across different samples of the same TV model. For instance, one LG OLED65E6 will work seemingly fine with the PS4 Pro while another one won’t.
The problem was already so widespread by the end of Thursday November 10 – the PS4 Pro’s launch date – that it had garnered an official response on Sony’s EU PlayStation Forum. Online Support representative KingGobbo admitted the issue’s existence and suggested a convoluted temporary fix involving switching the console into its Safe mode and changing its digital rights management setting from HDCP 2.2 to 1.4.
"hmmmmmm,less and less 4k Content to watch, where do you go to watch 4K content................? UF BABY!!!!!!
Sony’s long-awaited and much-debated PS4 Pro console has finally made its way into stores (and seemingly an impressive number of homes). Unfortunately, though, it seems as if Sony might have to keep its champagne on ice, as gaming forums and social media are awash with people reporting that they can’t get their shiny new PS4 Pros to work properly.
I’m not talking here, either, about the already widely reported problem where the ‘breakout box’ you get with Sony’s PSVR system doesn’t support the High Dynamic Range (HDR) signals now output by both the original PS4 and the new PS4 Pro. No; the latest problem is that many PS4 Pro owners are finding themselves staring at blank screens rather than basking in the lovely 4K HDR pictures that are supposed to be the PS4 Pro’s key selling point.
The Sony PS4 Pro is capable of producing 4K HDR visuals. If you're lucky. (Pic: Sony PlayStation)
The Sony PS4 Pro is capable of producing 4K HDR visuals. If you’re lucky. (Pic: Sony PlayStation)
The issue is being reported with an alarmingly wide range of different TV models from LG, Samsung, Sony, Philips and Vizio, as well as with multiple brands of AV receiver and sound bar. As if this wasn’t bad enough, many other PS4 Pro users are reporting that while they are getting an HDR picture, the PS4 Pro is incorrectly recognising their TV as being incapable of handling 4K in HDR and so limiting them to 2K HDR signals. Even with TVs that handle Ultra HD Blu-rays in 4K HDR with no problems.
ADVERTISING
inRead invented by Teads
To make matters worse, it seems that the compatibility issues aren’t consistent across different samples of the same TV model. For instance, one LG OLED65E6 will work seemingly fine with the PS4 Pro while another one won’t.
The problem was already so widespread by the end of Thursday November 10 – the PS4 Pro’s launch date – that it had garnered an official response on Sony’s EU PlayStation Forum. Online Support representative KingGobbo admitted the issue’s existence and suggested a convoluted temporary fix involving switching the console into its Safe mode and changing its digital rights management setting from HDCP 2.2 to 1.4.
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