You made the buy order, but did the order get fill

You made the buy order, but did the order get filled with a seller on the other end and did you call a broker? Each site is coming up with zero volume. In the grays you generally need to call the broker, with the broker then calling others to match your shares. Which way did you do it, because I would be very surprised if a buy order was successful online with no bid/ask and no volume anywhere to be found.