Yep, and if we don't get in touch with them and le

Yep, and if we don't get in touch with them and let them know what we think then not only don't they care what we think, they don't even know.  I write to my reps all the time.  There is one that gets back to me regularly, all the other ones are exactly as you describe, but I bug 'em regardless.  But that's just me.