ST. LOUIS, Sept. 08, 2016 (GLOBE NEWSWIRE) -- Amdocs (NASDAQ: DOX ), the leading provider of customer experience solutions, today announced new capabilities within the Amdocs Omni-Channel Experience solution to allow mobile service providers to connect to content and application providers (CAPs) to deliver new and creative digital services to users. Via integration with Google’s publicly available mobile data plan application program interface (API), the Amdocs Omni-Channel Experience solution has been initially deployed to interoperate with Google’s YouTube app, and in the future may be able to be deployed to support other Google services and CAPs who are using the same API.
The interoperability of the Amdocs solution with YouTube’s mobile app allows improved in-app data transparency and data transactions. YouTube will be able to offer customers the ability to view YouTube videos offline at reduced rates during off-peak hours, thereby allowing service providers to shift traffic from peak hours to times when their network is underutilized, providing dynamic pricing opportunities and ensuring better viewing quality. Data balance and rate information will be provided by the Amdocs Omni-Channel Experience solution, enabling service providers to present this information in a consistent way across different customer touch points, including YouTube’s mobile app.
“The integration of the Amdocs Omni-Channel Experience solution with Google’s mobile data API bridges the gap between service provider networks and content providers,” said Dr. Mark Mortensen, Research Director, Analysys Mason. “This streamlines collaboration between app providers and operators, making possible unique application-specific features to end users for better experiences – using the channels that the users want to use.”
“It’s a fast-moving digital world and we are committed to helping our service provider customers quickly and easily bring to market richer digital services by opening their systems to an ecosystem of partners,” said Chris Williams, head of global marketing at Amdocs. “Working together with Google, we are offering service providers innovative ways to cater to the digital lifestyle of today’s Generation C consumers and power their businesses with new, digitally-enabled capabilities, building customer trust through data transparency and increasing business value through network traffic optimization.”
Supporting Resources
- Learn more about the Amdocs Omni-Channel Experience solution, part of the Amdocs CES product portfolio
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About Amdocs
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.
The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.
Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com .
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K forms furnished on February 16, May 17, and August 8, 2016.
Media Contact: Austin Weedfall Hotwire PR for Amdocs Tel: +1 646-790-4737 E-Mail: austin.weedfall@hotwirepr.com
