NEW YORK, NY --(Marketwired - July 12, 2016) - Fusion (
"This leading regional bank is dedicated to providing the highest quality financial services to its customers. Providing an exceptional experience, defined by uninterrupted service and outstanding customer care is its mission, and we are pleased to deliver the peace of mind that our built-in business continuity solutions make possible," said Russell P. Markman, Fusion's President of Business Services. "The bank was seeking to replace its incumbent Tier 1 provider with a partner that would guarantee continuity of service with secure failover options the bank can control. In addition, the bank's former provider had recently made changes to its support policies, removing the institution's long-term account management team. Service had deteriorated, and they were looking for a provider they could rely on now and in the future. Fusion's dedicated account management, comprehensive and timely implementation processes and powerful monitoring and maintenance tools gave the bank company the confidence it needed," continued Mr. Markman.
The bank was impressed with Fusion's commitment to multi-layered account engagement, and can count upon Fusion's executive and technical management team to be on hand from the initial meeting through the implementation process and beyond. A key differentiator was Fusion's professional installation service, with on-site personnel at each location to ensure a seamless service implementation. In addition, the bank placed significant importance on Fusion's vertical market strategy. Fusion earned the bank's confidence and trust by developing customized solutions in direct response to the financial institution's specialized compliance requirements.
About Fusion
Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, and cloud computing. Fusion's innovative, yet proven cloud solutions lower our customers' cost of ownership, and deliver new levels of security, flexibility, scalability, and speed of deployment. For more information, please visit www.fusionconnect.com .
Fusion Contact Brian Coyne 212-201-2404 Email contact Darrow Associates Contacts for Fusion Jordan Darrow (512) 551-9296 Email contact Bernie Kilkelly (516) 236-7007 Email contact
