Teletech Hldgs (TTEC) 27.74 $TTEC
TeleTech Unit eLoyalty Unveils Second CCaaS Cloud Upgrade
Zacks Equity Research - Zacks Investment Research - Thu Jul 07, 3:13PM CDT
eLoyalty -- a unit of TeleTech Holdings Inc. (TTEC) -- recently announced the release of the second major upgrade of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering.
ADP: 94.47 (+0.97), IPDN: 0.48 (+0.02), SRT: 4.34 (unch), TTEC: 27.74 (+0.75)
Sales Chat: THE Customer Engagement Channel of Choice
PR Newswire - Thu Jun 30, 8:15AM CDT
The market is moving to chat as THE customer engagement channel as customers are connecting with brands more and more through chat. According to Forrester, chat usage continues to grow year over year and increased from 38 percent in 2009 to 43 percent in 2012 to 58 percent in 2014.1
TTEC: 27.74 (+0.75)
TeleTech Appoints Michael Wellman as Chief People Officer
PR Newswire - Mon Jun 20, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, announced the appointment of Michael Wellman as the Company's chief people officer (CPO). Wellman will lead a worldwide Human Capital organization with a focus on executing an innovative, forward-thinking people strategy to attract top talent and develop, reward and retain TeleTech's more than 43,000 employees.
TTEC: 27.74 (+0.75)
TeleTech Announces Increased Share Repurchase Authorization of $25 Million
PR Newswire - Thu Jun 16, 3:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, announced that its Board of Directors has authorized an additional $25 million for future share repurchases. The share repurchase authorization does not have an expiration date and the pace of repurchase activity will depend on cash balances, cash flow from operations, market conditions, stock price and other factors.
TTEC: 27.74 (+0.75)
TeleTech Launches Customer Experience 'Moments of Wow'
PR Newswire - Mon Jun 13, 3:15PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - At one time or another, we've all had a great experience with a brand. Whether it was a customer service representative going out of their way to make things right, or a brand making it exceptionally easy for us to solve our problem on our own - maybe through their website or chat services.
TTEC: 27.74 (+0.75)
Small Investments in Customer Experiences Deliver Enormous ROI
PR Newswire - Thu Jun 09, 3:15PM CDT
Companies are spending billions of dollars on customer experience improvements that don't really matter to their customers. To get ahead of the competition, companies need to find partners that can help them make big moves fast--saving time and costs required to put these strategies into action.
TTEC: 27.74 (+0.75)
TeleTech Technology Introduces Avaya IP Office Cloud Offer
PR Newswire - Tue Jun 07, 7:00AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that TeleTech Technology has extended its enterprise Avaya cloud practice to mid-market clients with a new cloud offering built on Avaya's IP Office(TM) Platform.
TTEC: 27.74 (+0.75)
TeleTech Holdings (TTEC): Moving Average Crossover Alert
Zacks Equity Research - Zacks Investment Research - Tue May 24, 7:53AM CDT
TeleTech Holdings Inc. (TTEC) could be a stock to avoid from a technical perspective, as the firm is seeing unfavorable trends on the moving average crossover front.
TTEC: 27.74 (+0.75)
Passport to a Better Customer Experience Journey
PR Newswire - Thu May 12, 3:15PM CDT
Today, a customer's path to purchase is anything but linear. Instead of walking into a store and choosing to buy on the spot, most customers perform an extensive amount of research before reaching a final decision. According to a recent study by PwC, 80 percent of customers research a product using their PC before making a purchase, while 86 percent shop across at least two channels.1
TTEC: 27.74 (+0.75)
TeleTech Announces First Quarter 2016 Financial Results
PR Newswire - Mon May 09, 3:05PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced financial results for the first quarter ended March 31, 2016. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the Quarter ended March 31, 2016.
TTEC: 27.74 (+0.75)
Outsourcing Stocks' Q1 Earnings to Watch on May 9: CVG, TTEC
Supriyo Bose - Zacks Investment Research - Fri May 06, 6:20AM CDT
Among the Outsourcing stocks slated to report next week, let's have a sneak peek at two industry players to see how things are shaping up for the upcoming quarterly results.
CVG: 25.81 (+0.74), TTEC: 27.74 (+0.75)
eLoyalty and Verizon Team to Deliver Unified Customer Experience Solution
PR Newswire - Wed May 04, 8:15AM CDT
eLoyalty, part of TeleTech Technology, today announced the Company and Verizon have entered into a global agreement where eLoyalty's Contact Center as a Service (CCaaS) platform will be integrated into Verizon's new Unified Customer Experience solution to deliver a single, cloud-based contact center offering for enterprise clients that's easy to use.
VZ: 55.90 (+0.52), TTEC: 27.74 (+0.75)
TeleTech Schedules First Quarter 2016 Earnings Release And Webcast Of Investor Conference Call
PR Newswire - Fri Apr 29, 1:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced details pertaining to the release of its first quarter 2016 financial results and related conference call and webcast.
TTEC: 27.74 (+0.75)
Culture Colors Everything: The Secret Sauce to Delivering Exceptional Customer Experiences
PR Newswire - Thu Apr 28, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - Building the type of culture that attracts both customers and employees to a company is easier said than done. Employee engagement levels have lagged in recent years impacting corporate culture and the customer experience. According to a December 2015 study by 1to1 Media, 55 percent of respondents described themselves as either "somewhat" or "not at all" motivated at work.
TTEC: 27.74 (+0.75)
Partnering Up to Drive Exceptional Customer Experiences
PR Newswire - Thu Apr 14, 3:30PM CDT
Businesses used to pay little attention to how vendor relationships would impact their most valuable asset - their customers. Progressive firms are beginning to understand that customers are the true driving force behind long-term business success. That means that their satisfaction with a brand is paramount, and should always be top of mind.
TTEC: 27.74 (+0.75)
eLoyalty Recognized as a Major Player in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment
PR Newswire - Thu Apr 07, 3:15PM CDT
eLoyalty, part of TeleTech Technology, has been named as a Major Player in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. The study includes analysis of nine worldwide vendors selling hosted and cloud-based contact center services to end users and service providers.
TTEC: 27.74 (+0.75)
TeleTech Releases New Don Peppers Customer Experience Book
PR Newswire - Mon Apr 04, 3:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced the release of the new e-book, Customer Experience: What, How and Why Now by Don Peppers, founding partner of Peppers & Rogers Group that is now part of TeleTech Consulting. The e-book is a compilation of Peppers' short articles and blog posts that provide insights and recommendations on how to build deeper and more profitable relationships with customers.
TTEC: 27.74 (+0.75)
New TeleTech Consulting Research Decodes DNA of Sales Leaders
PR Newswire - Thu Mar 17, 3:05PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today shared findings of a landmark global study involving competency assessments of 7,500 sales leaders and 24,000 sales professionals from global companies. By "Decoding the DNA" of their sales leaders, organizations can reduce operational risk, as well as gain a competitive advantage in the "Age of the Customer."
TTEC: 27.74 (+0.75)
TeleTech Announces Fourth Quarter And Full Year 2015 Financial Results
PR Newswire - Mon Mar 14, 4:00PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced financial results for the fourth quarter and full year ended December 31, 2015. The Company also filed its Annual Report on Form 10-K with the U.S. Securities and Exchange Commission for the year ended December 31, 2015.
TTEC: 27.74 (+0.75)
TeleTech Recognized With Nine 2016 Stevie® Awards for Sales & Customer Service
PR Newswire - Mon Mar 14, 8:00AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, has announced that it was honored with a record of nine Stevie® Awards in the tenth annual Stevie® Awards for Sales & Customer Service. Revana, part of TeleTech's Growth Services division, received two Gold Stevie Awards for New Marketing Solution and Sales Operations Team of the Year. The Stevie Awards for Sales & Customer Service are the world's top sales, business development contact center and customer service awards.
TTEC: 27.74 (+0.75)
TeleTech Unit eLoyalty Unveils Second CCaaS Cloud Upgrade
Zacks Equity Research - Zacks Investment Research - Thu Jul 07, 3:13PM CDT
eLoyalty -- a unit of TeleTech Holdings Inc. (TTEC) -- recently announced the release of the second major upgrade of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering.
ADP: 94.47 (+0.97), IPDN: 0.48 (+0.02), SRT: 4.34 (unch), TTEC: 27.74 (+0.75)
Sales Chat: THE Customer Engagement Channel of Choice
PR Newswire - Thu Jun 30, 8:15AM CDT
The market is moving to chat as THE customer engagement channel as customers are connecting with brands more and more through chat. According to Forrester, chat usage continues to grow year over year and increased from 38 percent in 2009 to 43 percent in 2012 to 58 percent in 2014.1
TTEC: 27.74 (+0.75)
TeleTech Appoints Michael Wellman as Chief People Officer
PR Newswire - Mon Jun 20, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, announced the appointment of Michael Wellman as the Company's chief people officer (CPO). Wellman will lead a worldwide Human Capital organization with a focus on executing an innovative, forward-thinking people strategy to attract top talent and develop, reward and retain TeleTech's more than 43,000 employees.
TTEC: 27.74 (+0.75)
TeleTech Announces Increased Share Repurchase Authorization of $25 Million
PR Newswire - Thu Jun 16, 3:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, announced that its Board of Directors has authorized an additional $25 million for future share repurchases. The share repurchase authorization does not have an expiration date and the pace of repurchase activity will depend on cash balances, cash flow from operations, market conditions, stock price and other factors.
TTEC: 27.74 (+0.75)
TeleTech Launches Customer Experience 'Moments of Wow'
PR Newswire - Mon Jun 13, 3:15PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - At one time or another, we've all had a great experience with a brand. Whether it was a customer service representative going out of their way to make things right, or a brand making it exceptionally easy for us to solve our problem on our own - maybe through their website or chat services.
TTEC: 27.74 (+0.75)
Small Investments in Customer Experiences Deliver Enormous ROI
PR Newswire - Thu Jun 09, 3:15PM CDT
Companies are spending billions of dollars on customer experience improvements that don't really matter to their customers. To get ahead of the competition, companies need to find partners that can help them make big moves fast--saving time and costs required to put these strategies into action.
TTEC: 27.74 (+0.75)
TeleTech Technology Introduces Avaya IP Office Cloud Offer
PR Newswire - Tue Jun 07, 7:00AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that TeleTech Technology has extended its enterprise Avaya cloud practice to mid-market clients with a new cloud offering built on Avaya's IP Office(TM) Platform.
TTEC: 27.74 (+0.75)
TeleTech Holdings (TTEC): Moving Average Crossover Alert
Zacks Equity Research - Zacks Investment Research - Tue May 24, 7:53AM CDT
TeleTech Holdings Inc. (TTEC) could be a stock to avoid from a technical perspective, as the firm is seeing unfavorable trends on the moving average crossover front.
TTEC: 27.74 (+0.75)
Passport to a Better Customer Experience Journey
PR Newswire - Thu May 12, 3:15PM CDT
Today, a customer's path to purchase is anything but linear. Instead of walking into a store and choosing to buy on the spot, most customers perform an extensive amount of research before reaching a final decision. According to a recent study by PwC, 80 percent of customers research a product using their PC before making a purchase, while 86 percent shop across at least two channels.1
TTEC: 27.74 (+0.75)
TeleTech Announces First Quarter 2016 Financial Results
PR Newswire - Mon May 09, 3:05PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced financial results for the first quarter ended March 31, 2016. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the Quarter ended March 31, 2016.
TTEC: 27.74 (+0.75)
Outsourcing Stocks' Q1 Earnings to Watch on May 9: CVG, TTEC
Supriyo Bose - Zacks Investment Research - Fri May 06, 6:20AM CDT
Among the Outsourcing stocks slated to report next week, let's have a sneak peek at two industry players to see how things are shaping up for the upcoming quarterly results.
CVG: 25.81 (+0.74), TTEC: 27.74 (+0.75)
eLoyalty and Verizon Team to Deliver Unified Customer Experience Solution
PR Newswire - Wed May 04, 8:15AM CDT
eLoyalty, part of TeleTech Technology, today announced the Company and Verizon have entered into a global agreement where eLoyalty's Contact Center as a Service (CCaaS) platform will be integrated into Verizon's new Unified Customer Experience solution to deliver a single, cloud-based contact center offering for enterprise clients that's easy to use.
VZ: 55.90 (+0.52), TTEC: 27.74 (+0.75)
TeleTech Schedules First Quarter 2016 Earnings Release And Webcast Of Investor Conference Call
PR Newswire - Fri Apr 29, 1:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced details pertaining to the release of its first quarter 2016 financial results and related conference call and webcast.
TTEC: 27.74 (+0.75)
Culture Colors Everything: The Secret Sauce to Delivering Exceptional Customer Experiences
PR Newswire - Thu Apr 28, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - Building the type of culture that attracts both customers and employees to a company is easier said than done. Employee engagement levels have lagged in recent years impacting corporate culture and the customer experience. According to a December 2015 study by 1to1 Media, 55 percent of respondents described themselves as either "somewhat" or "not at all" motivated at work.
TTEC: 27.74 (+0.75)
Partnering Up to Drive Exceptional Customer Experiences
PR Newswire - Thu Apr 14, 3:30PM CDT
Businesses used to pay little attention to how vendor relationships would impact their most valuable asset - their customers. Progressive firms are beginning to understand that customers are the true driving force behind long-term business success. That means that their satisfaction with a brand is paramount, and should always be top of mind.
TTEC: 27.74 (+0.75)
eLoyalty Recognized as a Major Player in IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment
PR Newswire - Thu Apr 07, 3:15PM CDT
eLoyalty, part of TeleTech Technology, has been named as a Major Player in the IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment. The study includes analysis of nine worldwide vendors selling hosted and cloud-based contact center services to end users and service providers.
TTEC: 27.74 (+0.75)
TeleTech Releases New Don Peppers Customer Experience Book
PR Newswire - Mon Apr 04, 3:30PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced the release of the new e-book, Customer Experience: What, How and Why Now by Don Peppers, founding partner of Peppers & Rogers Group that is now part of TeleTech Consulting. The e-book is a compilation of Peppers' short articles and blog posts that provide insights and recommendations on how to build deeper and more profitable relationships with customers.
TTEC: 27.74 (+0.75)
New TeleTech Consulting Research Decodes DNA of Sales Leaders
PR Newswire - Thu Mar 17, 3:05PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today shared findings of a landmark global study involving competency assessments of 7,500 sales leaders and 24,000 sales professionals from global companies. By "Decoding the DNA" of their sales leaders, organizations can reduce operational risk, as well as gain a competitive advantage in the "Age of the Customer."
TTEC: 27.74 (+0.75)
TeleTech Announces Fourth Quarter And Full Year 2015 Financial Results
PR Newswire - Mon Mar 14, 4:00PM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, today announced financial results for the fourth quarter and full year ended December 31, 2015. The Company also filed its Annual Report on Form 10-K with the U.S. Securities and Exchange Commission for the year ended December 31, 2015.
TTEC: 27.74 (+0.75)
TeleTech Recognized With Nine 2016 Stevie® Awards for Sales & Customer Service
PR Newswire - Mon Mar 14, 8:00AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, has announced that it was honored with a record of nine Stevie® Awards in the tenth annual Stevie® Awards for Sales & Customer Service. Revana, part of TeleTech's Growth Services division, received two Gold Stevie Awards for New Marketing Solution and Sales Operations Team of the Year. The Stevie Awards for Sales & Customer Service are the world's top sales, business development contact center and customer service awards.
TTEC: 27.74 (+0.75)
