Cicero Inc (CICN) 0.0250 $CICN
Nexidia and Cicero Announce Partnership
Marketwired - Mon Aug 10, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of analytics and automation software for the back office and contact center, and Nexidia, a leading provider of customer interaction analytics solutions for business transformation and financial trading compliance, today announced a partnership that will deliver an innovative approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions. The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent's desktop.
Almawave and Cicero Partner to Deliver Integrated Contact Center Solutions
Marketwired - Tue Jun 16, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of analytics and automation software for the back office and contact center, and Almawave, a leading provider in innovative CRM, Big Data, text and speech analytics products, today announced a new partnership to bundle Cicero Discovery with Almawave's Iride Natural Interface product.
Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office
Marketwired - Tue Apr 07, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, today announced the public availability of Cicero Discovery Automation, delivering the benefits of our integration technology, using 20% to 30% less effort and time to design, create, and deploy them. Leveraging the features of Cicero's desktop analytics technology, the new offering adds automation capabilities that allow organizations to quickly and easily remove barriers to employee productivity and deliver a better customer experience.
Another Major Financial Services Firm Selects Cicero Discovery(TM)
Marketwired - Tue Jan 27, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that a highly respected, globally known financial services and brokerage firm with hundreds of branch offices has selected Cicero Discovery to map the employee journey and identify the barriers to productivity and a positive customer experience.
Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions
Marketwired - Tue Jan 20, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions, today announced a new partnership to deliver analytics and automation solutions in contact centers and the back office.
Teleopti Partners With Cicero to Deliver Desktop Analytics With Teleopti's Workforce Management Solution
Marketwired - Tue Dec 09, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, and Teleopti, the global leader in workforce management (WFM) software for contact centers, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti's front and back office WFM solution.
Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation
Marketwired - Wed Nov 12, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees.
Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award
Marketwire - Tue Sep 30, 8:31AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 TMC Labs Innovation Award winner presented by TMC's CUSTOMER magazine.
Nexidia and Cicero Announce Partnership
Marketwired - Mon Aug 10, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of analytics and automation software for the back office and contact center, and Nexidia, a leading provider of customer interaction analytics solutions for business transformation and financial trading compliance, today announced a partnership that will deliver an innovative approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions. The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent's desktop.
Almawave and Cicero Partner to Deliver Integrated Contact Center Solutions
Marketwired - Tue Jun 16, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of analytics and automation software for the back office and contact center, and Almawave, a leading provider in innovative CRM, Big Data, text and speech analytics products, today announced a new partnership to bundle Cicero Discovery with Almawave's Iride Natural Interface product.
Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office
Marketwired - Tue Apr 07, 8:30AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, today announced the public availability of Cicero Discovery Automation, delivering the benefits of our integration technology, using 20% to 30% less effort and time to design, create, and deploy them. Leveraging the features of Cicero's desktop analytics technology, the new offering adds automation capabilities that allow organizations to quickly and easily remove barriers to employee productivity and deliver a better customer experience.
Another Major Financial Services Firm Selects Cicero Discovery(TM)
Marketwired - Tue Jan 27, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that a highly respected, globally known financial services and brokerage firm with hundreds of branch offices has selected Cicero Discovery to map the employee journey and identify the barriers to productivity and a positive customer experience.
Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions
Marketwired - Tue Jan 20, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions, today announced a new partnership to deliver analytics and automation solutions in contact centers and the back office.
Teleopti Partners With Cicero to Deliver Desktop Analytics With Teleopti's Workforce Management Solution
Marketwired - Tue Dec 09, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, and Teleopti, the global leader in workforce management (WFM) software for contact centers, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti's front and back office WFM solution.
Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation
Marketwired - Wed Nov 12, 8:30AM CST
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees.
Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award
Marketwire - Tue Sep 30, 8:31AM CDT
Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 TMC Labs Innovation Award winner presented by TMC's CUSTOMER magazine.
