They always give me the SS. But that has nothing

They always give me the SS. But that has nothing to do with me calling them today. Joel told me to request my certificates from the brokerage I use, I did. My brokerage then told me to contact the TA for certificates, I did. The TA now says my brokerage must have been mistaken so I will once again contact my brokerage to request my certificates. That is all. As Joel instructed me. But I doubt he follows through with purchasing my shares based on his history.