SAN FRANCISCO, CA--(Marketwired - Jan 14, 2016) - NewVoiceMedia , a leading global provider of cloud technology, which helps businesses sell more, serve better and grow faster, announced today that TMC , a global, integrated media company, has named ContactWorld for Service as a 2016 CUSTOMER Product of the Year Award winner.
ContactWorld for Service , a cloud customer contact platform which integrates seamlessly with Salesforce, was selected for its ability to revolutionize the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience, regardless of the engagement channel. Customers can automatically connect with the most appropriate agent based on any routing rule a business prioritizes (e.g. previous cases, VIP status, social status), and agents are equipped with the best resources to address each engagement (e.g. contact screen pops, knowledge base, etc.), all through a single Salesforce dashboard. Likewise, customer service managers can access real-time insights on agent performance to effectively track and coach their team.
"We are extremely pleased that ContactWorld for Service has been recognized as Product of the Year by CUSTOMER magazine," said Jonathan Gale, NewVoiceMedia CEO. "We're proud to be providing service professionals with the tools to develop and maintain much needed customer relationships through unique and personalized experiences, and this accolade is further testament that our technology really is best-in-class."
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor NewVoiceMedia with a 2016 Product of the Year Award," said Rich Tehrani , CEO, TMC. "Its ContactWorld for Service solution has proven deserving of this elite status and I look forward to continued innovation from NewVoiceMedia in 2016 and beyond."
The 18 th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine. For more information about NewVoiceMedia, visit www.newvoicemedia.com
Salesforce and others are among the trademarks of salesforce.com , inc.
About NewVoiceMedia NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, Qlik, JustGiving, Canadian Cancer Society and Wowcher.
For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia
TMC's CUSTOMER Magazine TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Company Contact: NewVoiceMedia PR Contact Ben Noble NewVoiceMedia Tel: +1 919-721-3590 Email: Email Contact TMC Contact Rebecca Conyngham Marketing Manager Tel: +1 203-852-6800, ext. 287 Email: Email Contact
