Dublin, Jan. 05, 2016 (GLOBE NEWSWIRE) -- Research and Markets ( http://www.researchandmarkets.com/research/4m...loud_based ) has announced the addition of the "Cloud Based Contact Center Market by Solution, & by Application, by Vertical, by Region - Global Forecast to 2020" report to their offering. The global cloud-based contact center market is expected to grow from USD 4.68 Billion in 2015 to USD 14.71 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 25.7%.
The report aims at estimating the market size and future growth potential of this market across segments, such as solutions, services, deployment model, applications, verticals, and regions. Furthermore, the report also includes an in-depth competitive analysis of the key players in the cloud-based contact center market, their company profiles, SWOT analysis, recent developments, and key market strategies. The global cloud-based contact center market has been segmented by components, solutions, services, deployment models, applications, verticals and regions. The market by components is divided into solutions and services. The solutions are segmented into ACD, APO, dialers, multi-channel solutions, IVR, CTI, analytics and reporting and mobile care solutions, while services are segmented into professional services, system integrators and managed services. The market by applications is segmented into call routing and queuing, data integration and recording, chat quality monitoring and real-time decision making. The regions covered in the report are North America, Europe, Asia Pacific, Middle East and Africa, and Latin America. Key Topics Covered: 1 Introduction 2 Research Methodology 3 Executive Summary 4 Premium Insights 5 Market Overview 6 Industry Trends 7 Cloud-Based Contact Center Market Analysis, By Type 8 Cloud-Based Contact Center Market Analysis, By Deployment Model 9 Cloud-Based Contact Center Market Analysis, By Application 10 Cloud-Based Contact Center Market Analysis, By Vertical 11 Geographic Analysis 12 Competitive Landscape 13 Company Profiles (Business Overview, Products & Services, Key Insights, Recent Developments, Swot Analysis, Mnm View) - 3Clogic, Inc. - 8X8, Inc. - Aspect Software - Cisco Systems, Inc. - Connect First, Inc. - Five9, Inc. - Genesys Telecommunications Laboratories, Inc. - Incontact, Inc. - Key Innovators - Liveops Social - Mitel Networks Corporation - Oracle Corporation For more information visit http://www.researchandmarkets.com/research/4m...loud_based
CONTACT: Research and Markets Laura Wood, Senior Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900 U.S. Fax: 646-607-1907 Fax (outside U.S.): +353-1-481-1716 Sector: Call Centres, Cloud Computing and Storage
