I tried to buy ntgl yesterday. When I called the r

I tried to buy ntgl yesterday. When I called the rep was unable to put the order in because they didn't deal in that particular stock. I asked why he said did not know but they had sell only orders for that ticker. I asked if it was sold someone had to buy he said but not scottrade customers. He was quick to say just because they didn't trade it that it meant it was a bad stock. I believe it has something to do with it being in transition. He was nice but not very helpful. Have to call in orders on other stocks but never been told they didn't trade it. Also said could start trading it at sometime in future