Sent: 06/01/2015 12:35 PM Reference Number: 38803
Post# of 11107
Posted On: 06/01/2015 1:12:27 PM
Sent: 06/01/2015 12:35 PM
Reference Number: 3880332
Customer Service Message:
Dear Mr. Reese,
Thank you for your message regarding your E*TRADE account XXXX-XXXX and your DSUS shares.
I understand your concern in this matter. PVECD/DSUS underwent a 1 for 260 reverse stock split effective 4/29/15. When this occurs, your old shares are canceled by the company and new shares are issued in the new ratio amount.
At this time, we do not know when the new shares will be delivered however this normally occurs within 10-14 business days of the effective date. Once new shares are received, your account will be updated. Since we are beyond the standard timeframe, we anticipate shares any day now.
Other brokerage firms have not received shares either, but they may have their own policies and procedures that differ from E*TRADE's in regards to when an account is updated. E*TRADE will update your account once we receive the physical shares. If you have any questions, we can be contacted at 1-800-387-2331 or 1-678-624-6210. Thank you for choosing E*TRADE Financial.
Sincerely,
Kevin Queen
Monday - Friday, 9:00 AM - 6:00 PM ET
1-800-ETRADE-1 (1-800-387-2331)
Team Lead, Customer Service
E*TRADE Securities, LLC
Sent: 05/31/2015 07:05 PM
Reference Number: 3880332
Customer Message:
When will the DSUS shares be adjusted and the position be marked with the new company designation? Etrade seems to be the last brokerage to enable the free trading of these shares.
Thanks,
Jay
Previous Message
Reference Number: 3880332
Customer Service Message:
Dear Mr. Reese,
Thank you for your message regarding your E*TRADE account XXXX-XXXX and your DSUS shares.
I understand your concern in this matter. PVECD/DSUS underwent a 1 for 260 reverse stock split effective 4/29/15. When this occurs, your old shares are canceled by the company and new shares are issued in the new ratio amount.
At this time, we do not know when the new shares will be delivered however this normally occurs within 10-14 business days of the effective date. Once new shares are received, your account will be updated. Since we are beyond the standard timeframe, we anticipate shares any day now.
Other brokerage firms have not received shares either, but they may have their own policies and procedures that differ from E*TRADE's in regards to when an account is updated. E*TRADE will update your account once we receive the physical shares. If you have any questions, we can be contacted at 1-800-387-2331 or 1-678-624-6210. Thank you for choosing E*TRADE Financial.
Sincerely,
Kevin Queen
Monday - Friday, 9:00 AM - 6:00 PM ET
1-800-ETRADE-1 (1-800-387-2331)
Team Lead, Customer Service
E*TRADE Securities, LLC
Sent: 05/31/2015 07:05 PM
Reference Number: 3880332
Customer Message:
When will the DSUS shares be adjusted and the position be marked with the new company designation? Etrade seems to be the last brokerage to enable the free trading of these shares.
Thanks,
Jay
Previous Message
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