Globe Telecom Inc (GTMEF) 56.0100 $GTMEF
CRM And Automation: Lessons from Low ARPU Developing Markets
M2 - Thu May 14, 8:37AM CDT
Research and Markets (http://www.researchandmarkets.com/research/kcrfj3/crm_and) has announced the addition of the "CRM And Automation: Lessons from Low ARPU Developing Markets" report to their offering. Customer experience is one of the few remaining areas in which operators can successfully differentiate themselves from their competitors. MNOs are rethinking their approach to marketing and customer relationship management in order to become more adept at delivering good experiences. Personalisation has been shown to be at the core of building good customer relationships and delivering great customer experiences. This in turn helps to drive subscriber loyalty up and reduce churn. It can also improve the effectiveness of cross-selling and upselling initiatives. There are good examples of how personalised customer experience is working to create business advantage in some surprising places. In this report, MMD looks at stand out CRM and automation practices in low-ARPU, developing markets to understand what operators are doing to distinguish themselves in this area and how their company-wide CRM solutions and practices have evolved. Key Topics Covered: 1 Overview 2 Introduction 3 Developing/Developed Market Trends 3.1 Introduction 3.2 Pressure on Average Revenue Per User (ARPU) 3.3 Lower Profit Margins 3.4 High Levels of Competition 3.5 Digital Services 3.6 Customer Sophistication 4 Steps Toward Putting Customers First 4.1 Introduction 4.2 Corporate Reorientation 4.3 Information Technology for Data Integration 4.4 Real-Time Data Feeds 4.5 Big Data Analytics 4.6 Closed-Loop Automation 4.7 Mass-Customisation Capability 4.8 Multi-Channel Self-service 5 Bharti Airtel - India 6 Globe Telecom - Philippines 7 Celcom Axiata - Malaysia 8 Key Findings 9 Recommendations Companies Mentioned - Accenture - Airtel Kenya - Amdocs - Bharti Airtel - Celcom Axiata - Globe Telecom - IBM - Oracle - Siebel For more information visit http://www.researchandmarkets.com/research/kcrfj3/crm_and
IBM: 173.06 (-0.20)
Summary of the Mobile Market Primary Research 2014
M2 - Wed May 13, 5:56AM CDT
Research and Markets (http://www.researchandmarkets.com/research/xvxpg3/summary_of) has announced the addition of the "Summary of Primary Research 2014" report to their offering. Throughout different regions of the world, innovation and best practice in mobile is constantly evolving, driven by local market, competitive and regulatory conditions. Mobile Market Development carries out research on an annual basis to inform the agenda and content of the MWP report series. This document provides a summary of primary research carried out in 2014. Key Topics Covered: 1 Overview 2 Introduction 3 Kenya 4 India 5 Philippines 6 Thailand 7 Turkey 8 South Africa Companies Mentioned - AIS Thailand - Aircel India - Airtel India - Airtel Kenya - Avea Turkey - CAT Thailand - Cell C - Equity bank - Globe Telecom Philippines - Idea India - MTN South Africa - Nakumatt - Orange Kenya - PLDT - Reliance Communications - Safaricom - Smart (PLDT) - Smart Communications Philippines - Sun Cellular - Tangaza - Tata India - Telekom Kenya - ToT Thailand - TrueMove Thailnd - Turkcell - Virgin Mobile South Africa - Vodacom - Vodafone Inda - Vodafone Turkey - Zioncell Kenya Ltd - dtac Thailand - yuMobile For more information visit http://www.researchandmarkets.com/research/xvxpg3/summary_of
VOD: 36.51 (-0.53)
Disney Expands SEA Presence, Signs Multiyear Collaboration with PH Telco Globe Telecom
PR Newswire Europe - Thu May 07, 9:46AM CDT
- Over 46 million Filipinos to enjoy Disney, Marvel, Star Wars, and Maker content via video-on-demand, interactive content and promotions on mobile and broadband
GLO: 12.40 (+0.04)
Globe Telecom and Disney Seal Multiyear Collaboration
Business Wire - Thu May 07, 12:23AM CDT
Philippines' number one mobile brand Globe Telecom once again enhances the Filipino digital lifestyle experience with a comprehensive and multi-year collaboration with The Walt Disney Company Southeast Asia. This collaboration will give Filipino customers access to video-on-demand, interactive content, promotions and other related services across multiple devices and affirms the relationship of Globe with Disney whose brands include Disney, Pixar, Marvel, Star Wars and global leader in short-form video, Maker Studios.
International Demand from MTN Group and Fortune 1000s Put Kudos(R) Social Recognition on Track for Break Out Revenue Growth
Marketwire Canada - Wed Apr 15, 1:00AM CDT
Kudos is pleased to announce that in the first quarter of 2015 the company signed long-term contracts that resulted in over 150% growth in monthly recurring revenue. With these signings and a healthy pipeline, Kudos is on track to triple its recognized revenue for 2015 - with the majority of growth coming from international markets. Progressive global enterprises - from the world telecom sector in particular - are choosing Kudos' social recognition as a key tool to engage their teams. New clients such as MTN Group headquartered in Johannesburg, South Africa; Globe Telecom headquartered in Manila, Philippines; and several North American Fortune 1000 enterprises are just some of the global influencers who have chosen Kudos' SaaS employee recognition system for their teams.
International Demand from Global Telecoms and Fortune 1000s Put Kudos(R) Social Recognition on Track for Break Out Revenue Growth
Marketwired - Tue Apr 14, 7:04AM CDT
Kudos is pleased to announce that in the first quarter of 2015 the company signed long-term contracts that resulted in over 150% growth in monthly recurring revenue. With these signings and a healthy pipeline, Kudos is on track to triple its recognized revenue for 2015 - with the majority of growth coming from international markets. Progressive global enterprises - from the world telecom sector in particular - are choosing Kudos' social recognition as a key tool to engage their teams. New clients such as MTN Group headquartered in Johannesburg, South Africa; Globe Telecom headquartered in Manila, Philippines; and several North American Fortune 1000 enterprises are just some of the global influencers who have chosen Kudos' SaaS employee recognition system for their teams.
Globe Catapults to Industry Leader in Philippine Local Telecommunications
PR Newswire Europe - Wed Apr 08, 7:21AM CDT
-- Challenger brand becomes No. 1 in mobile in the Philippines
Globe Telecom Sets Global Trend for Internet Adoption thru Free Facebook Campaigns
PR Newswire Europe - Wed Mar 18, 7:14AM CDT
Globe Telecom set a global trend to promote internet adoption through the Free Facebook campaigns it has implemented over the past two years, in support of the objective of internet.org, a Facebook-led initiative to provide data connectivity to two-thirds of the global population.
Mark Zuckerberg Cites Mobile Operators' Support to Expand Global Internet Access
PR Newswire Europe - Tue Mar 03, 7:04AM CST
-- Globe Telecom First Telco to Support internet.org Objective through Free Facebook Promo
Globe Is First Operator in the World to Adopt the Huawei SingleSON Solution
PR Newswire Europe - Mon Mar 02, 9:15AM CST
- Philippine telco's intelligent network to enhance user experience
Globe Ties Up with Japan's Brastel on Co-Branded Call Card
PR Newswire Europe - Tue Feb 17, 8:06AM CST
- Japan-based Filipinos get more affordable IDD calls to Globe, TM
HOOQ, Asia's Video-on-Demand Service, Debuts in the Philippines in Partnership With Globe Telecom
PR Newswire Europe - Mon Feb 09, 8:26AM CST
- HOOQ offers over 10,000 blockbuster movies & TV series
CRM And Automation: Lessons from Low ARPU Developing Markets
M2 - Thu May 14, 8:37AM CDT
Research and Markets (http://www.researchandmarkets.com/research/kcrfj3/crm_and) has announced the addition of the "CRM And Automation: Lessons from Low ARPU Developing Markets" report to their offering. Customer experience is one of the few remaining areas in which operators can successfully differentiate themselves from their competitors. MNOs are rethinking their approach to marketing and customer relationship management in order to become more adept at delivering good experiences. Personalisation has been shown to be at the core of building good customer relationships and delivering great customer experiences. This in turn helps to drive subscriber loyalty up and reduce churn. It can also improve the effectiveness of cross-selling and upselling initiatives. There are good examples of how personalised customer experience is working to create business advantage in some surprising places. In this report, MMD looks at stand out CRM and automation practices in low-ARPU, developing markets to understand what operators are doing to distinguish themselves in this area and how their company-wide CRM solutions and practices have evolved. Key Topics Covered: 1 Overview 2 Introduction 3 Developing/Developed Market Trends 3.1 Introduction 3.2 Pressure on Average Revenue Per User (ARPU) 3.3 Lower Profit Margins 3.4 High Levels of Competition 3.5 Digital Services 3.6 Customer Sophistication 4 Steps Toward Putting Customers First 4.1 Introduction 4.2 Corporate Reorientation 4.3 Information Technology for Data Integration 4.4 Real-Time Data Feeds 4.5 Big Data Analytics 4.6 Closed-Loop Automation 4.7 Mass-Customisation Capability 4.8 Multi-Channel Self-service 5 Bharti Airtel - India 6 Globe Telecom - Philippines 7 Celcom Axiata - Malaysia 8 Key Findings 9 Recommendations Companies Mentioned - Accenture - Airtel Kenya - Amdocs - Bharti Airtel - Celcom Axiata - Globe Telecom - IBM - Oracle - Siebel For more information visit http://www.researchandmarkets.com/research/kcrfj3/crm_and
IBM: 173.06 (-0.20)
Summary of the Mobile Market Primary Research 2014
M2 - Wed May 13, 5:56AM CDT
Research and Markets (http://www.researchandmarkets.com/research/xvxpg3/summary_of) has announced the addition of the "Summary of Primary Research 2014" report to their offering. Throughout different regions of the world, innovation and best practice in mobile is constantly evolving, driven by local market, competitive and regulatory conditions. Mobile Market Development carries out research on an annual basis to inform the agenda and content of the MWP report series. This document provides a summary of primary research carried out in 2014. Key Topics Covered: 1 Overview 2 Introduction 3 Kenya 4 India 5 Philippines 6 Thailand 7 Turkey 8 South Africa Companies Mentioned - AIS Thailand - Aircel India - Airtel India - Airtel Kenya - Avea Turkey - CAT Thailand - Cell C - Equity bank - Globe Telecom Philippines - Idea India - MTN South Africa - Nakumatt - Orange Kenya - PLDT - Reliance Communications - Safaricom - Smart (PLDT) - Smart Communications Philippines - Sun Cellular - Tangaza - Tata India - Telekom Kenya - ToT Thailand - TrueMove Thailnd - Turkcell - Virgin Mobile South Africa - Vodacom - Vodafone Inda - Vodafone Turkey - Zioncell Kenya Ltd - dtac Thailand - yuMobile For more information visit http://www.researchandmarkets.com/research/xvxpg3/summary_of
VOD: 36.51 (-0.53)
Disney Expands SEA Presence, Signs Multiyear Collaboration with PH Telco Globe Telecom
PR Newswire Europe - Thu May 07, 9:46AM CDT
- Over 46 million Filipinos to enjoy Disney, Marvel, Star Wars, and Maker content via video-on-demand, interactive content and promotions on mobile and broadband
GLO: 12.40 (+0.04)
Globe Telecom and Disney Seal Multiyear Collaboration
Business Wire - Thu May 07, 12:23AM CDT
Philippines' number one mobile brand Globe Telecom once again enhances the Filipino digital lifestyle experience with a comprehensive and multi-year collaboration with The Walt Disney Company Southeast Asia. This collaboration will give Filipino customers access to video-on-demand, interactive content, promotions and other related services across multiple devices and affirms the relationship of Globe with Disney whose brands include Disney, Pixar, Marvel, Star Wars and global leader in short-form video, Maker Studios.
International Demand from MTN Group and Fortune 1000s Put Kudos(R) Social Recognition on Track for Break Out Revenue Growth
Marketwire Canada - Wed Apr 15, 1:00AM CDT
Kudos is pleased to announce that in the first quarter of 2015 the company signed long-term contracts that resulted in over 150% growth in monthly recurring revenue. With these signings and a healthy pipeline, Kudos is on track to triple its recognized revenue for 2015 - with the majority of growth coming from international markets. Progressive global enterprises - from the world telecom sector in particular - are choosing Kudos' social recognition as a key tool to engage their teams. New clients such as MTN Group headquartered in Johannesburg, South Africa; Globe Telecom headquartered in Manila, Philippines; and several North American Fortune 1000 enterprises are just some of the global influencers who have chosen Kudos' SaaS employee recognition system for their teams.
International Demand from Global Telecoms and Fortune 1000s Put Kudos(R) Social Recognition on Track for Break Out Revenue Growth
Marketwired - Tue Apr 14, 7:04AM CDT
Kudos is pleased to announce that in the first quarter of 2015 the company signed long-term contracts that resulted in over 150% growth in monthly recurring revenue. With these signings and a healthy pipeline, Kudos is on track to triple its recognized revenue for 2015 - with the majority of growth coming from international markets. Progressive global enterprises - from the world telecom sector in particular - are choosing Kudos' social recognition as a key tool to engage their teams. New clients such as MTN Group headquartered in Johannesburg, South Africa; Globe Telecom headquartered in Manila, Philippines; and several North American Fortune 1000 enterprises are just some of the global influencers who have chosen Kudos' SaaS employee recognition system for their teams.
Globe Catapults to Industry Leader in Philippine Local Telecommunications
PR Newswire Europe - Wed Apr 08, 7:21AM CDT
-- Challenger brand becomes No. 1 in mobile in the Philippines
Globe Telecom Sets Global Trend for Internet Adoption thru Free Facebook Campaigns
PR Newswire Europe - Wed Mar 18, 7:14AM CDT
Globe Telecom set a global trend to promote internet adoption through the Free Facebook campaigns it has implemented over the past two years, in support of the objective of internet.org, a Facebook-led initiative to provide data connectivity to two-thirds of the global population.
Mark Zuckerberg Cites Mobile Operators' Support to Expand Global Internet Access
PR Newswire Europe - Tue Mar 03, 7:04AM CST
-- Globe Telecom First Telco to Support internet.org Objective through Free Facebook Promo
Globe Is First Operator in the World to Adopt the Huawei SingleSON Solution
PR Newswire Europe - Mon Mar 02, 9:15AM CST
- Philippine telco's intelligent network to enhance user experience
Globe Ties Up with Japan's Brastel on Co-Branded Call Card
PR Newswire Europe - Tue Feb 17, 8:06AM CST
- Japan-based Filipinos get more affordable IDD calls to Globe, TM
HOOQ, Asia's Video-on-Demand Service, Debuts in the Philippines in Partnership With Globe Telecom
PR Newswire Europe - Mon Feb 09, 8:26AM CST
- HOOQ offers over 10,000 blockbuster movies & TV series
