Investors Hangout Stock Message Boards Logo
  • Mailbox
  • Favorites
  • Boards
    • The Hangout
    • NASDAQ
    • NYSE
    • OTC Markets
    • All Boards
  • Whats Hot!
    • Recent Activity
    • Most Viewed Boards
    • Most Viewed Posts
    • Most Posted
    • Most Followed
    • Top Boards
    • Newest Boards
    • Newest Members
  • Blog
    • Recent Blog Posts
    • Recently Updated
    • News
    • Stocks
    • Crypto
    • Investing
    • Business
    • Markets
    • Economy
    • Real Estate
    • Personal Finance
  • Market Movers
  • Interactive Charts
  • Login - Join Now FREE!
  1. Home ›
  2. Stock Message Boards ›
  3. User Boards ›
  4. News Desk 2018 Message Board

Avista Utilities Successfully Replaces Legacy Cust

Message Board Public Reply | Private Reply | Keep | Replies (0)                   Post New Msg
Edit Msg () | Previous | Next


Post# of 617763
Posted On: 04/27/2015 8:30:03 AM
Avatar
Posted By: News Desk 2018
Avista Utilities Successfully Replaces Legacy Customer System With Oracle Utility Solution

REDWOOD SHORES, CA--(Marketwired - Apr 27, 2015) - Oracle ( NYSE : ORCL ) -- Transitioning from a 20-year-old, homegrown customer information system to one that is more modern and comprehensive allows utilities to improve customer service, enhance financial performance, and adapt to a changing industry. Making this upgrade is no small endeavor, but Avista Utilities -- which provides energy services and electricity to 362,000 customers and natural gas to 323,000 customers in Washington, Idaho, and Oregon -- successfully made the transition by implementing Oracle Utilities Customer Care and Billing .

Avista's successful launch of Oracle Utilities Customer Care and Billing, which included a well-planned training schedule, allowed customer service representatives to maintain grade-of-service targets as well as sustain their overall customer satisfaction rating during the 2015 go live. Avista's representatives feel confident navigating within the Oracle Utilities system to find consumer account information and answer questions. 

"We knew we needed to create awareness throughout the company about the major project that would replace our legacy customer information system. To foster awareness for the work that would have an enterprisewide impact, employees named the technology replacement Project Compass, as it would help guide us forward," said Vicki Weber, director of customer strategic projects, Avista. "We selected Oracle Utilities Customer Care and Billing because it is a utility-friendly system that supports Avista's future, strengthens the customer experience, and increases operating efficiencies while providing new opportunities to build on our excellent customer service reputation."

To ensure that Oracle Utilities Customer Care and Billing was the right technology for its business, Avista started by benchmarking the industry to identify what worked well for other similar organizations. Avista also identified training as one of its top goals so employees would understand and embrace the system and be able to successfully serve customers on day one.

Avista achieved this goal by using a blended program of web-based courses, classroom training, self-directed system practice, and planned activities. It also provided more than 27,000 hours of Oracle Utilities Customer Care and Billing training to more than 300 employees in customer service and other departments.

"Oracle Utilities Customer Care and Billing handles every aspect of the customer lifecycle -- from service connection, meter reading, rating, billing, payments processing, and collections to field work," said Rodger Smith, senior vice president and general manager, Oracle Utilities. "This solution helped Avista upgrade its customer information system, ensuring that the utility can continue to deliver exceptional customer service with fully integrated systems."

Additional Information To learn more about Oracle Utilities , follow @OracleUtilities on Twitter and join the Oracle Utilities community on Facebook.

About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle ( NYSE : ORCL ), visit oracle.com .

Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Contact Info Samantha Thai Oracle +1.510.917.5564 Email Contact Mary Tobin O'Keeffe & Company +1.503.658.7396 mtobin@okco.com



(0)
(0)








Investors Hangout

Home

Mailbox

Message Boards

Favorites

Whats Hot

Blog

Settings

Privacy Policy

Terms and Conditions

Disclaimer

Contact Us

Whats Hot

Recent Activity

Most Viewed Boards

Most Viewed Posts

Most Posted Boards

Most Followed

Top Boards

Newest Boards

Newest Members

Investors Hangout Message Boards

Welcome To Investors Hangout

Stock Message Boards

American Stock Exchange (AMEX)

NASDAQ Stock Exchange (NASDAQ)

New York Stock Exchange (NYSE)

Penny Stocks - (OTC)

User Boards

The Hangout

Private

Global Markets

Australian Securities Exchange (ASX)

Euronext Amsterdam (AMS)

Euronext Brussels (BRU)

Euronext Lisbon (LIS)

Euronext Paris (PAR)

Foreign Exchange (FOREX)

Hong Kong Stock Exchange (HKEX)

London Stock Exchange (LSE)

Milan Stock Exchange (MLSE)

New Zealand Exchange (NZX)

Singapore Stock Exchange (SGX)

Toronto Stock Exchange (TSX)

Contact Investors Hangout

Email Us

Follow Investors Hangout

Twitter

YouTube

Facebook

Market Data powered by QuoteMedia. Copyright © 2025. Data delayed 15 minutes unless otherwise indicated (view delay times for all exchanges).
Analyst Ratings & Earnings by Zacks. RT=Real-Time, EOD=End of Day, PD=Previous Day. Terms of Use.

© 2025 Copyright Investors Hangout, LLC All Rights Reserved.

Privacy Policy |Do Not Sell My Information | Terms & Conditions | Disclaimer | Help | Contact Us