Interactive Intelligence (ININ) 43.74 $ININ
SAP Beats Q1 Earnings on HANA's Success, Outlook Stable - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Tue Apr 21, 9:40AM CDT
SAP SE (SAP) reported first-quarter non-IFRS earnings of 58 cents per share in eurozone currency, increasing 5% from the prior-year quarter tally
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MANH: 54.02 (-2.16), MSTR: 176.32 (+0.93)
Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019
M2 - Mon Apr 20, 5:53AM CDT
Research and Markets (http://www.researchandmarkets.com/research/7lw82c/unified) has announced the addition of the "Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019" report to their offering. The analysts forecast the UC&C market in the EMEA region to grow at a CAGR of 12.31% over the period 2014-2019. This report covers the present scenario and the growth prospects of the UC&C market in the EMEA region for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. The increased adoption of Unified Communications as a Service (UCaaS) technology is one of the major trends in the market. To overcome the high implementation costs of UC&C systems, several organizations have started outsourcing this service. According to the report, the emergence of cloud solutions is a major driver in the UC&C Market in the EMEA Region. UC has a value chain that enables users to communicate from anywhere, at anytime, using any device. It helps integrate real-time communication and provides cost-effective solutions to organizations. Further, the report states that the incompatibility between various UC&C system components will pose a major challenge for the market. The presence of a large number of vendors in the UC&C market creates confusion in the mind of users trying to select the technology that would integrate the best with their existing systems. It considers the revenue generated from the technologies used in cell phones: - Collaboration tools - Video conferencing - PBX extensions - Others: It includes customer care applications and contact center applications Key Vendors - Avaya - Cisco Systems - Microsoft - Unify Other Prominent Vendors - 8x8 - Alcatel Lucent - BroadSoft - Dell - Genesys Telecommunications Laboratories - HP - Huawei Technologies - Interactive Intelligence - Jupiter Networks - Logitech International - Mitel Networks - NEC - Orange - Polycom - RingCentral - ShoreTel - Verizon Communications For more information visit http://www.researchandmarkets.com/research/7lw82c/unified
ININ: 43.74 (+1.41), ALU: 4.12 (+0.09), MITL: 9.56 (+0.24), VZ: 49.57 (+0.40)
SAP Brings Extended Solution Portfolio for Improved SCM - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Apr 01, 3:20PM CDT
Leading enterprise application provider SAP SE (SAP) recently showcased its latest solution portfolio for use in connected products, especially for research & development and engineering services.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), ADVS: 43.69 (-0.11), MSTR: 176.32 (+0.93)
Microsoft's Surface Family Widens with Surface 3 Launch - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Apr 01, 11:50AM CDT
Microsoft Corporation (MSFT) recently added a new member to its Surface tablet family with the launch of Surface 3, the thinnest, lightest and a more-affordable laptop-tablet hybrid so far.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), INTC: 32.70 (+0.27), AAPL: 128.62 (+1.71)
2015-2016 Contact Center Workforce Management Product and Market Report
M2 - Wed Apr 01, 8:19AM CDT
Research and Markets (http://www.researchandmarkets.com/research/563mdb/20152016_contact) has announced the addition of the "2015-2016 Contact Center Workforce Management Product and Market Report" report to their offering. For more than three decades, workforce management (WFM) has been an indispensable tool for contact centers. WFM solutions have a long history and proven track record of delivering productivity improvements, but there has been little in the way of innovation in these products for many years. It looks like 2015 is going to be a turning point for the WFM sector, however. The market is finally waking up, due to new opportunities in back-office operating areas and branches and the ability to more easily deliver the solution to smaller companies via the cloud. As has been the case for a few years, prospects can purchase a WFM solution in a variety of ways: as a stand-alone product, as part of a workforce optimization (WFO) suite, or from their automatic call distributor (ACD) vendor. The functionality, price, ease of use and benefits vary greatly. DMG advises buyers to conduct thorough due diligence before choosing a WFM technology provider, specifically studying the detailed differences between solutions designed for the front and back office. DMG expects WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. The primary drivers of this growth will be further development of the back-office and branch opportunity, increasing adoption of cloud-based solutions by small and mid-sized businesses, and the replacement cycle of outdated WFM solutions with newer, easier-to-use applications. The 2015 - 2016 edition of the Contact Center Workforce Management Product and Market Report provides a detailed review of nine leading and contending WFM vendors. The vendors covered in-depth in this Report are: Calabrio, Interactive Intelligence, NICE/IEX, Noble Systems, Teleopti and Verint. Three solutions - inContact, Intradiem and WorkFlex - are covered at a high level.. Report Highlights: - Growth is strong, and 2015 may be a breakout year: The WFM market grew by 11.2% in 2014, an increase of 900,556 seats. While this is a slower increase than in 2013, it is still a strong showing for a sector that is highly penetrated. 2015 has the potential to see those numbers go up relatively significantly if vendors are able to open up the back-office and branch opportunity, and also take advantage of the upgrade cycle. - Innovation is coming back to this mature market: Vendors are finally waking up to the importance of making investments in their outdated solutions. End users in front and back-office operating areas are demanding new and improved user interfaces and functionality. Look for investments in the cloud, back office and branch capabilities, and new functionality, like using simulations for forecasting. R&D investments are strong, especially by the smaller emerging players who intend to give the bigger vendors a run for their money. - Back-office/branch opportunities are invigorating the market: With more than 2.6 times the number of contact center employees, the back-office opportunity represents a significant growth opportunity for the WFM sector. DMG expects WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. With more small and medium-sized companies investing in cloud-based solutions and many organizations updating WFM applications that have been in place for a decade or more, there is the possibility for growth beyond even these predictions. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Methodology 4. Workforce Management Market Segments 5. Workforce Management Functional Building Blocks 5.1 Core, Value-Added, Optional 6. Vendor Service Delivery Models 7. Workforce Management Trends and Challenges 8. Workforce Management Market Innovation 9. Using WFM to Address Market, Business and Servicing Trends 10. The Challenge of Intra-Day Management 11. Shrinkage 12. Real-Time Schedule Adherence and Compliance 13. WFM for the Back Office 13.1 Vendor Back-Office and Branch Capabilities 14. Workforce Management Market Activity Analysis 15. Workforce Management Market Adoption 16. Workforce Management Projections 17. Contact Center Workforce Management Competitive Landscape 18. Workforce Management Vendors and Solutions 19. High-Level Functional Summary 20. High-Level Technical Summary 21. Workforce Management Benefits and Return on Investment 22. Implementation Analysis 23. Workforce Management Vendor Satisfaction Analysis 24. Pricing 25. WFM Suite Detailed Functional Analysis 26. Company Reports Companies Featured - ACD - Calabrio - Interactive Intelligence - Intradiem - NICE/IEX - Noble Systems - Teleopti and Verint. Three solutions - WorkFlex - inContact For more information visit http://www.researchandmarkets.com/research/56...16_contact
ININ: 43.74 (+1.41)
2015 - 2016 Workforce Management Product and Market Report
M2 - Wed Mar 25, 7:08AM CDT
Research and Markets (http://www.researchandmarkets.com/research/dh8pkq/2015_2016) has announced the addition of the "2015 - 2016 Workforce Management Product and Market Report" report to their offering. As has been the case for a few years, prospects can purchase a WFM solution in a variety of ways: as a stand-alone product, as part of a workforce optimization (WFO) suite, or from their automatic call distributor (ACD) vendor. The functionality, price, ease of use and benefits vary greatly. It is advised buyers to conduct thorough due diligence before choosing a WFM technology provider, specifically studying the detailed differences between solutions designed for the front and back office. It is expected WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. The primary drivers of this growth will be further development of the back-office and branch opportunity, increasing adoption of cloud-based solutions by small and mid-sized businesses, and the replacement cycle of outdated WFM solutions with newer, easier-to-use applications. The 2015 - 2016 edition of the Contact Center Workforce Management Product and Market Report provides a detailed review of nine leading and contending WFM vendors. The vendors covered in-depth in this Report are: Calabrio, Interactive Intelligence, NICE/IEX, Noble Systems, Teleopti and Verint. Three solutions - inContact, Intradiem and WorkFlex - are covered at a high level.. Report Highlights: - Growth is strong, and 2015 may be a breakout year: The WFM market grew by 11.2% in 2014, an increase of 900,556 seats. While this is a slower increase than in 2013, it is still a strong showing for a sector that is highly penetrated. 2015 has the potential to see those numbers go up relatively significantly if vendors are able to open up the back-office and branch opportunity, and also take advantage of the upgrade cycle. - Innovation is coming back to this mature market: Vendors are finally waking up to the importance of making investments in their outdated solutions. End users in front and back-office operating areas are demanding new and improved user interfaces and functionality. Look for investments in the cloud, back office and branch capabilities, and new functionality, like using simulations for forecasting. R&D investments are strong, especially by the smaller emerging players who intend to give the bigger vendors a run for their money. - Back-office/branch opportunities are invigorating the market: With more than 2.6 times the number of contact center employees, the back-office opportunity represents a significant growth opportunity for the WFM sector. It is expected WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. With more small and medium-sized companies investing in cloud-based solutions and many organizations updating WFM applications that have been in place for a decade or more, there is the possibility for growth beyond even these predictions. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Research Methodology 4. Workforce Management Market Segments 5. Workforce Management Functional Building Blocks 6. Vendor Service Delivery Models 7. Workforce Management Trends and Challenges 8. Workforce Management Market Innovation 9. Using WFM to Address Market, Business and Servicing Trends 10. The Challenge of Intra-Day Management 11. Shrinkage 12. Real-Time Schedule Adherence and Compliance 13. WFM for the Back Office 14. Workforce Management Market Activity Analysis 15. Workforce Management Market Adoption 16. Workforce Management Projections 17. Contact Center Workforce Management Competitive Landscape 18. Workforce Management Vendors and Solutions 18.1 Company Snapshot 18.2 Vendor Offerings and Products 19. High-Level Functional Summary 20. High-Level Technical Summary 21. Workforce Management Benefits and Return on Investment 22. Implementation Analysis 23. Workforce Management Vendor Satisfaction Analysis 24. Pricing 25. WFM Suite Detailed Functional Analysis 26. Company Reports - Calabrio - Interactive Intelligence - Intradiem - NICE Systems - Noble Systems - Teleopti - Verint - Workflex - inContact For more information visit http://www.researchandmarkets.com/research/dh8pkq/2015_2016
ININ: 43.74 (+1.41)
SAP and GEA Team Up to Drive IoT Operational Excellence - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Thu Mar 19, 11:20AM CDT
SAP SE (SAP) has joined forces with GEA, the largest supplier of food processing industry, to implement an Industry 4.0 project for improving condition monitoring and predictive maintenance.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Can Interactive Intelligence Group (ININ) Keep the Earnings Streak Alive This Quarter? - Tale of the Tape
Zacks Equity Research - Zacks Investment Research - Thu Mar 19, 7:43AM CDT
Interactive Intelligence Group (ININ) has seen a nice short-term history of beating earnings estimates, and looks poised to crush analyst expectations in its next earnings report as well.
ININ: 43.74 (+1.41)
Insider Trading Alert - CRM, ININ And DLTR Traded By Insiders
at The Street - Wed Mar 18, 10:15AM CDT
Stocks with insider trader activity include CRM, ININ and DLTR
ININ: 43.74 (+1.41), DLTR: 80.57 (-0.21), CRM: 67.71 (+0.33)
Adobe (ADBE) Posts In Line Q1 Earnings; Beats on Revenues - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Mar 18, 8:00AM CDT
Adobe Systems Inc. (ADBE) reported first-quarter fiscal 2015 earnings of 27 cents per share, in line with the Zacks Consensus Estimate.
ININ: 43.74 (+1.41), AZPN: 40.78 (unch), DST: 116.35 (+0.44), ADBE: 75.50 (+0.88)
The Zacks Analyst Blog Highlights: Microsoft, DST Systems, Interactive Intelligence and MicroStrategy - Press Releases
Zacks Equity Research - Zacks Investment Research - Tue Mar 17, 8:30AM CDT
The Zacks Analyst Blog Highlights: Microsoft, DST Systems, Interactive Intelligence and MicroStrategy
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services
Business Wire - Mon Mar 16, 12:00PM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ) has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate(SM) and PureCloud Communicate(SM).
ININ: 43.74 (+1.41)
Microsoft (MSFT) is a Sell, Buy These Top Ranked Tech Stocks Instead - Stocks in the News
Zacks Research Staff - Zacks Investment Research - Sat Mar 14, 3:33PM CDT
Microsoft is currently a Zacks Rank #4 (Sell). These three tech stocks are potential winners though, as they all have rising earnings estimates.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), DST: 116.35 (+0.44), MSTR: 176.32 (+0.93)
SAP Improves Predictive Analytics and Data Visualization - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Mar 11, 5:15PM CDT
Leading software-related services provider SAP SE (SAP) recently announced the availability of SAP Predictive Analytics 2.0 Software.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Microsoft Releases Free Preview of Office 2016 for Mac - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Fri Mar 06, 12:50PM CST
Microsoft Corporation (MSFT), for the first time in five years, released a new Office for Apple Inc.'s (AAPL) graphical client interface-based operating system, Mac OS X.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), AAPL: 128.62 (+1.71), DST: 116.35 (+0.44)
SAP HANA Omnipresent in Business Mobility, Innovation - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Tue Mar 03, 2:39PM CST
Leading enterprise application provider SAP SE (SAP) recently announced the availability of its SAP HANA Cloud Platform mobile services fostering innovation on mobile platforms.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Five9: Disruptive Innovator In A $20B SaaS-Based Contact-Center Market
Mark Castellani - at Seeking Alpha - Wed Feb 25, 7:45AM CST
ININ: 43.74 (+1.41), BV: 5.87 (+0.07), FIVN: 5.74 (+0.03), ALU: 4.12 (+0.09), BNFT: 36.87 (-0.20), ZEN: 23.61 (-0.19), OPWR: 10.26 (-0.04), N: 95.42 (+1.53), KKR: 23.37 (+0.21), CSOD: 29.42 (+0.25), FLTX: 47.90 (+0.56), ORCL: 43.55 (+0.13), NOW: 77.72 (+0.22), IBM: 165.36 (+1.10), CVT: 27.80 (+0.12), RNG: 16.81 (-0.14), VRNT: 64.23 (-0.21), NICE: 60.54 (+1.37), ACN: 93.38 (+0.38), CSCO: 28.62 (-0.07), EGHT: 8.84 (-0.11), CRM: 67.71 (+0.33), HUBS: 39.16 (-1.12)
Oracle (ORCL) Launches Dedicated Hospitality Business - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Mon Feb 23, 3:58PM CST
Oracle (ORCL) launched the Oracle Hospitality Global Business unit in its efforts to enhance the development of cloud and mobile technology for its hospitality customers.
ININ: 43.74 (+1.41), DSGX: 15.99 (-0.10), DST: 116.35 (+0.44), ORCL: 43.55 (+0.13)
SAP's New Mobile Solution to Simplify Direct Store Delivery - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Fri Feb 20, 4:41PM CST
Enterprise application software provider, SAP SE (SAP) recently came up with yet another innovative application, which can help improve the financial performance of its clients.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), DSGX: 15.99 (-0.10), DST: 116.35 (+0.44)
Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties
Marketwired - Tue Feb 17, 4:39PM CST
Virtual Hold Technology (VHT), a global leader in omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller channel partners.
ININ: 43.74 (+1.41)
SAP Beats Q1 Earnings on HANA's Success, Outlook Stable - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Tue Apr 21, 9:40AM CDT
SAP SE (SAP) reported first-quarter non-IFRS earnings of 58 cents per share in eurozone currency, increasing 5% from the prior-year quarter tally
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MANH: 54.02 (-2.16), MSTR: 176.32 (+0.93)
Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019
M2 - Mon Apr 20, 5:53AM CDT
Research and Markets (http://www.researchandmarkets.com/research/7lw82c/unified) has announced the addition of the "Unified Communications and Collaboration (UC&C) Market in the EMEA Region 2015-2019" report to their offering. The analysts forecast the UC&C market in the EMEA region to grow at a CAGR of 12.31% over the period 2014-2019. This report covers the present scenario and the growth prospects of the UC&C market in the EMEA region for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. The increased adoption of Unified Communications as a Service (UCaaS) technology is one of the major trends in the market. To overcome the high implementation costs of UC&C systems, several organizations have started outsourcing this service. According to the report, the emergence of cloud solutions is a major driver in the UC&C Market in the EMEA Region. UC has a value chain that enables users to communicate from anywhere, at anytime, using any device. It helps integrate real-time communication and provides cost-effective solutions to organizations. Further, the report states that the incompatibility between various UC&C system components will pose a major challenge for the market. The presence of a large number of vendors in the UC&C market creates confusion in the mind of users trying to select the technology that would integrate the best with their existing systems. It considers the revenue generated from the technologies used in cell phones: - Collaboration tools - Video conferencing - PBX extensions - Others: It includes customer care applications and contact center applications Key Vendors - Avaya - Cisco Systems - Microsoft - Unify Other Prominent Vendors - 8x8 - Alcatel Lucent - BroadSoft - Dell - Genesys Telecommunications Laboratories - HP - Huawei Technologies - Interactive Intelligence - Jupiter Networks - Logitech International - Mitel Networks - NEC - Orange - Polycom - RingCentral - ShoreTel - Verizon Communications For more information visit http://www.researchandmarkets.com/research/7lw82c/unified
ININ: 43.74 (+1.41), ALU: 4.12 (+0.09), MITL: 9.56 (+0.24), VZ: 49.57 (+0.40)
SAP Brings Extended Solution Portfolio for Improved SCM - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Apr 01, 3:20PM CDT
Leading enterprise application provider SAP SE (SAP) recently showcased its latest solution portfolio for use in connected products, especially for research & development and engineering services.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), ADVS: 43.69 (-0.11), MSTR: 176.32 (+0.93)
Microsoft's Surface Family Widens with Surface 3 Launch - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Apr 01, 11:50AM CDT
Microsoft Corporation (MSFT) recently added a new member to its Surface tablet family with the launch of Surface 3, the thinnest, lightest and a more-affordable laptop-tablet hybrid so far.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), INTC: 32.70 (+0.27), AAPL: 128.62 (+1.71)
2015-2016 Contact Center Workforce Management Product and Market Report
M2 - Wed Apr 01, 8:19AM CDT
Research and Markets (http://www.researchandmarkets.com/research/563mdb/20152016_contact) has announced the addition of the "2015-2016 Contact Center Workforce Management Product and Market Report" report to their offering. For more than three decades, workforce management (WFM) has been an indispensable tool for contact centers. WFM solutions have a long history and proven track record of delivering productivity improvements, but there has been little in the way of innovation in these products for many years. It looks like 2015 is going to be a turning point for the WFM sector, however. The market is finally waking up, due to new opportunities in back-office operating areas and branches and the ability to more easily deliver the solution to smaller companies via the cloud. As has been the case for a few years, prospects can purchase a WFM solution in a variety of ways: as a stand-alone product, as part of a workforce optimization (WFO) suite, or from their automatic call distributor (ACD) vendor. The functionality, price, ease of use and benefits vary greatly. DMG advises buyers to conduct thorough due diligence before choosing a WFM technology provider, specifically studying the detailed differences between solutions designed for the front and back office. DMG expects WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. The primary drivers of this growth will be further development of the back-office and branch opportunity, increasing adoption of cloud-based solutions by small and mid-sized businesses, and the replacement cycle of outdated WFM solutions with newer, easier-to-use applications. The 2015 - 2016 edition of the Contact Center Workforce Management Product and Market Report provides a detailed review of nine leading and contending WFM vendors. The vendors covered in-depth in this Report are: Calabrio, Interactive Intelligence, NICE/IEX, Noble Systems, Teleopti and Verint. Three solutions - inContact, Intradiem and WorkFlex - are covered at a high level.. Report Highlights: - Growth is strong, and 2015 may be a breakout year: The WFM market grew by 11.2% in 2014, an increase of 900,556 seats. While this is a slower increase than in 2013, it is still a strong showing for a sector that is highly penetrated. 2015 has the potential to see those numbers go up relatively significantly if vendors are able to open up the back-office and branch opportunity, and also take advantage of the upgrade cycle. - Innovation is coming back to this mature market: Vendors are finally waking up to the importance of making investments in their outdated solutions. End users in front and back-office operating areas are demanding new and improved user interfaces and functionality. Look for investments in the cloud, back office and branch capabilities, and new functionality, like using simulations for forecasting. R&D investments are strong, especially by the smaller emerging players who intend to give the bigger vendors a run for their money. - Back-office/branch opportunities are invigorating the market: With more than 2.6 times the number of contact center employees, the back-office opportunity represents a significant growth opportunity for the WFM sector. DMG expects WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. With more small and medium-sized companies investing in cloud-based solutions and many organizations updating WFM applications that have been in place for a decade or more, there is the possibility for growth beyond even these predictions. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Methodology 4. Workforce Management Market Segments 5. Workforce Management Functional Building Blocks 5.1 Core, Value-Added, Optional 6. Vendor Service Delivery Models 7. Workforce Management Trends and Challenges 8. Workforce Management Market Innovation 9. Using WFM to Address Market, Business and Servicing Trends 10. The Challenge of Intra-Day Management 11. Shrinkage 12. Real-Time Schedule Adherence and Compliance 13. WFM for the Back Office 13.1 Vendor Back-Office and Branch Capabilities 14. Workforce Management Market Activity Analysis 15. Workforce Management Market Adoption 16. Workforce Management Projections 17. Contact Center Workforce Management Competitive Landscape 18. Workforce Management Vendors and Solutions 19. High-Level Functional Summary 20. High-Level Technical Summary 21. Workforce Management Benefits and Return on Investment 22. Implementation Analysis 23. Workforce Management Vendor Satisfaction Analysis 24. Pricing 25. WFM Suite Detailed Functional Analysis 26. Company Reports Companies Featured - ACD - Calabrio - Interactive Intelligence - Intradiem - NICE/IEX - Noble Systems - Teleopti and Verint. Three solutions - WorkFlex - inContact For more information visit http://www.researchandmarkets.com/research/56...16_contact
ININ: 43.74 (+1.41)
2015 - 2016 Workforce Management Product and Market Report
M2 - Wed Mar 25, 7:08AM CDT
Research and Markets (http://www.researchandmarkets.com/research/dh8pkq/2015_2016) has announced the addition of the "2015 - 2016 Workforce Management Product and Market Report" report to their offering. As has been the case for a few years, prospects can purchase a WFM solution in a variety of ways: as a stand-alone product, as part of a workforce optimization (WFO) suite, or from their automatic call distributor (ACD) vendor. The functionality, price, ease of use and benefits vary greatly. It is advised buyers to conduct thorough due diligence before choosing a WFM technology provider, specifically studying the detailed differences between solutions designed for the front and back office. It is expected WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. The primary drivers of this growth will be further development of the back-office and branch opportunity, increasing adoption of cloud-based solutions by small and mid-sized businesses, and the replacement cycle of outdated WFM solutions with newer, easier-to-use applications. The 2015 - 2016 edition of the Contact Center Workforce Management Product and Market Report provides a detailed review of nine leading and contending WFM vendors. The vendors covered in-depth in this Report are: Calabrio, Interactive Intelligence, NICE/IEX, Noble Systems, Teleopti and Verint. Three solutions - inContact, Intradiem and WorkFlex - are covered at a high level.. Report Highlights: - Growth is strong, and 2015 may be a breakout year: The WFM market grew by 11.2% in 2014, an increase of 900,556 seats. While this is a slower increase than in 2013, it is still a strong showing for a sector that is highly penetrated. 2015 has the potential to see those numbers go up relatively significantly if vendors are able to open up the back-office and branch opportunity, and also take advantage of the upgrade cycle. - Innovation is coming back to this mature market: Vendors are finally waking up to the importance of making investments in their outdated solutions. End users in front and back-office operating areas are demanding new and improved user interfaces and functionality. Look for investments in the cloud, back office and branch capabilities, and new functionality, like using simulations for forecasting. R&D investments are strong, especially by the smaller emerging players who intend to give the bigger vendors a run for their money. - Back-office/branch opportunities are invigorating the market: With more than 2.6 times the number of contact center employees, the back-office opportunity represents a significant growth opportunity for the WFM sector. It is expected WFM revenue to grow by 13% in 2015 and 2016, and 12% in 2017 and 2018. With more small and medium-sized companies investing in cloud-based solutions and many organizations updating WFM applications that have been in place for a decade or more, there is the possibility for growth beyond even these predictions. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Research Methodology 4. Workforce Management Market Segments 5. Workforce Management Functional Building Blocks 6. Vendor Service Delivery Models 7. Workforce Management Trends and Challenges 8. Workforce Management Market Innovation 9. Using WFM to Address Market, Business and Servicing Trends 10. The Challenge of Intra-Day Management 11. Shrinkage 12. Real-Time Schedule Adherence and Compliance 13. WFM for the Back Office 14. Workforce Management Market Activity Analysis 15. Workforce Management Market Adoption 16. Workforce Management Projections 17. Contact Center Workforce Management Competitive Landscape 18. Workforce Management Vendors and Solutions 18.1 Company Snapshot 18.2 Vendor Offerings and Products 19. High-Level Functional Summary 20. High-Level Technical Summary 21. Workforce Management Benefits and Return on Investment 22. Implementation Analysis 23. Workforce Management Vendor Satisfaction Analysis 24. Pricing 25. WFM Suite Detailed Functional Analysis 26. Company Reports - Calabrio - Interactive Intelligence - Intradiem - NICE Systems - Noble Systems - Teleopti - Verint - Workflex - inContact For more information visit http://www.researchandmarkets.com/research/dh8pkq/2015_2016
ININ: 43.74 (+1.41)
SAP and GEA Team Up to Drive IoT Operational Excellence - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Thu Mar 19, 11:20AM CDT
SAP SE (SAP) has joined forces with GEA, the largest supplier of food processing industry, to implement an Industry 4.0 project for improving condition monitoring and predictive maintenance.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Can Interactive Intelligence Group (ININ) Keep the Earnings Streak Alive This Quarter? - Tale of the Tape
Zacks Equity Research - Zacks Investment Research - Thu Mar 19, 7:43AM CDT
Interactive Intelligence Group (ININ) has seen a nice short-term history of beating earnings estimates, and looks poised to crush analyst expectations in its next earnings report as well.
ININ: 43.74 (+1.41)
Insider Trading Alert - CRM, ININ And DLTR Traded By Insiders
at The Street - Wed Mar 18, 10:15AM CDT
Stocks with insider trader activity include CRM, ININ and DLTR
ININ: 43.74 (+1.41), DLTR: 80.57 (-0.21), CRM: 67.71 (+0.33)
Adobe (ADBE) Posts In Line Q1 Earnings; Beats on Revenues - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Mar 18, 8:00AM CDT
Adobe Systems Inc. (ADBE) reported first-quarter fiscal 2015 earnings of 27 cents per share, in line with the Zacks Consensus Estimate.
ININ: 43.74 (+1.41), AZPN: 40.78 (unch), DST: 116.35 (+0.44), ADBE: 75.50 (+0.88)
The Zacks Analyst Blog Highlights: Microsoft, DST Systems, Interactive Intelligence and MicroStrategy - Press Releases
Zacks Equity Research - Zacks Investment Research - Tue Mar 17, 8:30AM CDT
The Zacks Analyst Blog Highlights: Microsoft, DST Systems, Interactive Intelligence and MicroStrategy
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services
Business Wire - Mon Mar 16, 12:00PM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ) has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate(SM) and PureCloud Communicate(SM).
ININ: 43.74 (+1.41)
Microsoft (MSFT) is a Sell, Buy These Top Ranked Tech Stocks Instead - Stocks in the News
Zacks Research Staff - Zacks Investment Research - Sat Mar 14, 3:33PM CDT
Microsoft is currently a Zacks Rank #4 (Sell). These three tech stocks are potential winners though, as they all have rising earnings estimates.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), DST: 116.35 (+0.44), MSTR: 176.32 (+0.93)
SAP Improves Predictive Analytics and Data Visualization - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Mar 11, 5:15PM CDT
Leading software-related services provider SAP SE (SAP) recently announced the availability of SAP Predictive Analytics 2.0 Software.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Microsoft Releases Free Preview of Office 2016 for Mac - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Fri Mar 06, 12:50PM CST
Microsoft Corporation (MSFT), for the first time in five years, released a new Office for Apple Inc.'s (AAPL) graphical client interface-based operating system, Mac OS X.
ININ: 43.74 (+1.41), MSFT: 42.99 (+0.36), AAPL: 128.62 (+1.71), DST: 116.35 (+0.44)
SAP HANA Omnipresent in Business Mobility, Innovation - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Tue Mar 03, 2:39PM CST
Leading enterprise application provider SAP SE (SAP) recently announced the availability of its SAP HANA Cloud Platform mobile services fostering innovation on mobile platforms.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), MSTR: 176.32 (+0.93), DST: 116.35 (+0.44)
Five9: Disruptive Innovator In A $20B SaaS-Based Contact-Center Market
Mark Castellani - at Seeking Alpha - Wed Feb 25, 7:45AM CST
ININ: 43.74 (+1.41), BV: 5.87 (+0.07), FIVN: 5.74 (+0.03), ALU: 4.12 (+0.09), BNFT: 36.87 (-0.20), ZEN: 23.61 (-0.19), OPWR: 10.26 (-0.04), N: 95.42 (+1.53), KKR: 23.37 (+0.21), CSOD: 29.42 (+0.25), FLTX: 47.90 (+0.56), ORCL: 43.55 (+0.13), NOW: 77.72 (+0.22), IBM: 165.36 (+1.10), CVT: 27.80 (+0.12), RNG: 16.81 (-0.14), VRNT: 64.23 (-0.21), NICE: 60.54 (+1.37), ACN: 93.38 (+0.38), CSCO: 28.62 (-0.07), EGHT: 8.84 (-0.11), CRM: 67.71 (+0.33), HUBS: 39.16 (-1.12)
Oracle (ORCL) Launches Dedicated Hospitality Business - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Mon Feb 23, 3:58PM CST
Oracle (ORCL) launched the Oracle Hospitality Global Business unit in its efforts to enhance the development of cloud and mobile technology for its hospitality customers.
ININ: 43.74 (+1.41), DSGX: 15.99 (-0.10), DST: 116.35 (+0.44), ORCL: 43.55 (+0.13)
SAP's New Mobile Solution to Simplify Direct Store Delivery - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Fri Feb 20, 4:41PM CST
Enterprise application software provider, SAP SE (SAP) recently came up with yet another innovative application, which can help improve the financial performance of its clients.
ININ: 43.74 (+1.41), SAP: 74.43 (+0.29), DSGX: 15.99 (-0.10), DST: 116.35 (+0.44)
Virtual Hold Expands Channel Partners Program With Avtex, a Leading Customer Experience Consultant With Deep Interactive Intelligence Ties
Marketwired - Tue Feb 17, 4:39PM CST
Virtual Hold Technology (VHT), a global leader in omni-channel callback solutions for contact centers, has added Avtex to its growing roster of reseller channel partners.
ININ: 43.74 (+1.41)
