Teletech Holdings (TTEC) 23.35 $TTEC
Tips for Crafting a Seamless Omnichannel Customer Experience
PR Newswire - Thu Feb 12, 8:15AM CST
The business world is buzzing with the term "omnichannel." And many are wondering, is it just the new buzzword or does it have a real business foundation?
TTEC: 23.35 (+0.41)
Growth Verticals: Customer Care Outsourcing North America 2015
M2 - Thu Feb 12, 5:52AM CST
Research and Markets (http://www.researchandmarkets.com/research/xwc2px/growth_verticals) has announced the addition of the "Growth Verticals: Customer Care Outsourcing North America " report to their offering. The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Customer care outsourcing firms report to Frost & Sullivan that they face a set of key challenges, including the need to contain cost, drive out agent inefficiencies, deliver high quality interactions for clients, and grow top-line revenues, while still achieving the highest levels of customer satisfaction for clients. Those same clients are seeking Business Process Outsourcing (BPO) solutions in the following vertical industries: - Telecommunications - Banking, Financial Services & Insurance - Hi Tech - Healthcare - Retail and Consumer Goods - Travel and Hospitality - Government and Education - Manufacturing - Media and Entertainment - Utilities This Market Insight will focus on the top verticals forecasted to have the fastest growth from 2014 to 2018. This insight report contains interviews with executives from the following BPO companies: Alorica, Concentrix, Firstsource, The Minacs Groupa, and TeleTech. Key Topics Covered: - Introduction - Domain Expertise Ranks High - Vertical Breakout and Revenue Forecast - Outsourcing Activities by Vertical - Company Profiles - Vertical Growth Challenges: Analyst Summary - Concluding Remarks - Legal Disclaimer Companies Mentioned - Alorica - Concentrix - Firstsource - The Minacs Groupa - TeleTech For more information visit http://www.researchandmarkets.com/research/xw..._verticals
TTEC: 23.35 (+0.41)
TeleTech Ranked #1 on Top 100 Companies for Remote Jobs List by FlexJobs
PR Newswire - Tue Jan 27, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that it has been ranked first on FlexJobs' annual list of the top 100 companies to watch for telecommuting and remote jobs in 2015. FlexJobs, a job service specializing in remote and flexible job opportunities, analyzed their database of over 30,000 companies' job posting history from the prior year to determine which companies would be most likely to incorporate telecommuting into their hiring practices in 2015.
TTEC: 23.35 (+0.41)
CIO Review Selects eLoyalty for 20 Most Promising Contact Center Technology Solution Providers List
PR Newswire - Fri Jan 16, 8:15AM CST
eLoyalty, a part of TeleTech's Customer Technology Services division, today announced that CIO Review (www.cioreview.com) has chosen eLoyalty for its 20 Most Promising Contact Center Technology Solution Providers. This recognition is based on evaluation of eLoyalty's capabilities in providing business transformational solutions, assisting its clients to completely revolutionize the customer experience. The annual list of companies is selected by a panel of experts and members of CIO Review's editorial board to acknowledge and promote technology entrepreneurship.
TTEC: 23.35 (+0.41)
TeleTech Hosts Grand Opening of McAllen, Texas Customer Experience Center
PR Newswire - Thu Jan 15, 8:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today will host a Grand Opening of its new customer experience center in McAllen, Texas. The ribbon-cutting event marks the seventh new customer experience center to be opened in the last two years and continues to affirm TeleTech's commitment to providing employment opportunities throughout the U.S.
TTEC: 23.35 (+0.41)
Leadership Inspires: True Leaders Excel in Unexpected Areas
PR Newswire - Wed Jan 14, 3:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC) - Many business leaders often have an inflated notion of the customer experience their companies deliver. Numerous research studies have found that the majority of business leaders believe their organizations provide superior customer experiences, while just a fraction of their customers hold the same view. Fifty-three percent of the 7,500-plus customers who responded to Forrester Research's 2014 Customer Experience Index, evaluating 175 companies across 14 industries, rated their experiences between "okay" and "very poor."
TTEC: 23.35 (+0.41)
Tips for Becoming a Digital Idol in the New Year
PR Newswire - Thu Jan 08, 8:15AM CST
Customers' digital expectations are on the rise. In the retail industry, customers are increasingly relying on digital channels to interact with brands, evaluate products and make final purchase decisions. Research proves that as much as 84 percent of retail store visitors use digital devices before or during a shopping trip.[1]
TTEC: 23.35 (+0.41)
The 2015 Customer Experience Outlook
PR Newswire - Thu Dec 11, 8:15AM CST
The new year is rapidly approaching, and customer expectations are continuing to grow at an exponential rate. To keep up, companies are investing in the customer experience now more than ever and looking for ways to use technology to deliver more human experiences. Analysts are predicting that as much as 50 percent of product investments will be redirected to customer experience innovations by 2017.1
TTEC: 23.35 (+0.41)
TeleTech Joint Venture Percepta Expands in China
PR Newswire - Tue Dec 09, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced plans to expand in China through Percepta, LLC, a global joint venture with Ford Motor Company. Providing service and support through all stages of the customer lifecycle, Percepta operates customer contact centers on five continents specifically for the automotive industry.
F: 16.30 (-0.06), TTEC: 23.35 (+0.41)
TeleTech 10th Annual Philanthropic Event Celebrates Spirit of the Season with University Preparatory School
PR Newswire - Mon Dec 08, 8:15AM CST
The employees of TeleTech Holdings Inc. (NASDAQ: TTEC), a leading global provider of data-driven, technology-enabled customer engagement solutions, and the TeleTech Community Foundation, recently ranked as one of the top 10 corporate foundations in Colorado,1 today will bring the "Spirit of the Season" to life for Denver Public School's University Prep (U Prep) students and families at an annual holiday celebration.
TTEC: 23.35 (+0.41)
TeleTech Recognized by Frost & Sullivan with 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing
PR Newswire - Thu Dec 04, 3:15PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced the company has been recognized by Frost & Sullivan with the 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing. The award was presented at the Frost & Sullivan Excellence in Best Practices Awards Gala in Toronto this week.
TTEC: 23.35 (+0.41)
Introducing The Technology of Us, a Provocative Discussion About the New Relationship Between Technology and Humanity
PR Newswire - Wed Dec 03, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today released The Technology of Us, a collection of essays and interviews with leading authors and thinkers about technology's potential to reshape our businesses and lives in the years to come. The e-book is available now online at www.thetechnologyofus.com and downloadable on all major devices and platforms.
TTEC: 23.35 (+0.41)
TeleTech to Present at 2014 AHIP Ops/Tech Forum
PR Newswire - Tue Nov 18, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that Lamont Exeter, vice president of Learning Innovation, and Kimberly Johnson, vice president of Operations, will be speaking at the America's Health Insurance Plans (AHIP) Ops/Tech Forum on November 20, 2014 in Phoenix, Ariz. Exeter and Johnson will be presenting "Integrating Talent Training to Elevate Member Experience."
TTEC: 23.35 (+0.41)
Marketers Solve Business Challenges as Data Scientists
PR Newswire - Thu Nov 13, 4:15PM CST
In today's emerging culture of data-based decisions, there is a growing demand for data scientists. To confront these new expectations, marketers must learn to analyze, interpret, clean and understand customer insights.
TTEC: 23.35 (+0.41)
TeleTech Launches Humanify to Help Brands Redefine the Customer Experience
PR Newswire - Wed Nov 12, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced the launch of Humanify to redefine the way companies and customers interact in today's highly-connected, mobile world. Humanify provides a data-driven SaaS-based technology platform that, for the first time, brings inline service and support. Humanify directly links a customer to the resources that can help them best - any time, across any channel they choose.
TTEC: 23.35 (+0.41)
TeleTech Holdings' (TTEC) CEO Kenneth Tuchman on Q3 2014 Results - Earnings Call Transcript
SA Transcripts - at Seeking Alpha - Fri Nov 07, 5:10AM CST
TTEC: 23.35 (+0.41)
TeleTech Holdings misses by $0.06, misses on revenue
Seeking Alpha - at Seeking Alpha - Wed Nov 05, 5:07PM CST
TTEC: 23.35 (+0.41)
TeleTech Announces Third Quarter 2014 Financial Results
PR Newswire - Wed Nov 05, 4:18PM CST
TeleTech Holdings, Inc. (or "Company"
, NASDAQ: TTEC, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the third quarter ended September 30, 2014. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the quarter ended September 30, 2014.
TTEC: 23.35 (+0.41)
TeleTech Schedules Third Quarter 2014 Earnings Release And Webcast Of Investor Conference Call
PR Newswire - Thu Oct 23, 7:05AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced it will issue its third quarter 2014 earnings release after the market closes on Wednesday, November 5, 2014. The Company will host a live webcast and conference call at 8:30 a.m. ET on Thursday, November 6, 2014.
TTEC: 23.35 (+0.41)
Finding the ROI of Customer Experience: It's Out There If You Look for It
PR Newswire - Thu Oct 16, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - We've all read the studies that tell us it costs far more to deliver a bad customer experience than a good one. But do we all know how much? Research shows that when customer experience metrics such as customer satisfaction and Net Promoter® Score (NPS) tick up, increases in profits, and other business results usually follow.
TTEC: 23.35 (+0.41)
Tips for Crafting a Seamless Omnichannel Customer Experience
PR Newswire - Thu Feb 12, 8:15AM CST
The business world is buzzing with the term "omnichannel." And many are wondering, is it just the new buzzword or does it have a real business foundation?
TTEC: 23.35 (+0.41)
Growth Verticals: Customer Care Outsourcing North America 2015
M2 - Thu Feb 12, 5:52AM CST
Research and Markets (http://www.researchandmarkets.com/research/xwc2px/growth_verticals) has announced the addition of the "Growth Verticals: Customer Care Outsourcing North America " report to their offering. The North American contact center outsourcing market - which is quite mature and fragmented - is being driven by inbound customer care, acquisitions, sales, and technical support. Customer care outsourcing firms report to Frost & Sullivan that they face a set of key challenges, including the need to contain cost, drive out agent inefficiencies, deliver high quality interactions for clients, and grow top-line revenues, while still achieving the highest levels of customer satisfaction for clients. Those same clients are seeking Business Process Outsourcing (BPO) solutions in the following vertical industries: - Telecommunications - Banking, Financial Services & Insurance - Hi Tech - Healthcare - Retail and Consumer Goods - Travel and Hospitality - Government and Education - Manufacturing - Media and Entertainment - Utilities This Market Insight will focus on the top verticals forecasted to have the fastest growth from 2014 to 2018. This insight report contains interviews with executives from the following BPO companies: Alorica, Concentrix, Firstsource, The Minacs Groupa, and TeleTech. Key Topics Covered: - Introduction - Domain Expertise Ranks High - Vertical Breakout and Revenue Forecast - Outsourcing Activities by Vertical - Company Profiles - Vertical Growth Challenges: Analyst Summary - Concluding Remarks - Legal Disclaimer Companies Mentioned - Alorica - Concentrix - Firstsource - The Minacs Groupa - TeleTech For more information visit http://www.researchandmarkets.com/research/xw..._verticals
TTEC: 23.35 (+0.41)
TeleTech Ranked #1 on Top 100 Companies for Remote Jobs List by FlexJobs
PR Newswire - Tue Jan 27, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that it has been ranked first on FlexJobs' annual list of the top 100 companies to watch for telecommuting and remote jobs in 2015. FlexJobs, a job service specializing in remote and flexible job opportunities, analyzed their database of over 30,000 companies' job posting history from the prior year to determine which companies would be most likely to incorporate telecommuting into their hiring practices in 2015.
TTEC: 23.35 (+0.41)
CIO Review Selects eLoyalty for 20 Most Promising Contact Center Technology Solution Providers List
PR Newswire - Fri Jan 16, 8:15AM CST
eLoyalty, a part of TeleTech's Customer Technology Services division, today announced that CIO Review (www.cioreview.com) has chosen eLoyalty for its 20 Most Promising Contact Center Technology Solution Providers. This recognition is based on evaluation of eLoyalty's capabilities in providing business transformational solutions, assisting its clients to completely revolutionize the customer experience. The annual list of companies is selected by a panel of experts and members of CIO Review's editorial board to acknowledge and promote technology entrepreneurship.
TTEC: 23.35 (+0.41)
TeleTech Hosts Grand Opening of McAllen, Texas Customer Experience Center
PR Newswire - Thu Jan 15, 8:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today will host a Grand Opening of its new customer experience center in McAllen, Texas. The ribbon-cutting event marks the seventh new customer experience center to be opened in the last two years and continues to affirm TeleTech's commitment to providing employment opportunities throughout the U.S.
TTEC: 23.35 (+0.41)
Leadership Inspires: True Leaders Excel in Unexpected Areas
PR Newswire - Wed Jan 14, 3:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC) - Many business leaders often have an inflated notion of the customer experience their companies deliver. Numerous research studies have found that the majority of business leaders believe their organizations provide superior customer experiences, while just a fraction of their customers hold the same view. Fifty-three percent of the 7,500-plus customers who responded to Forrester Research's 2014 Customer Experience Index, evaluating 175 companies across 14 industries, rated their experiences between "okay" and "very poor."
TTEC: 23.35 (+0.41)
Tips for Becoming a Digital Idol in the New Year
PR Newswire - Thu Jan 08, 8:15AM CST
Customers' digital expectations are on the rise. In the retail industry, customers are increasingly relying on digital channels to interact with brands, evaluate products and make final purchase decisions. Research proves that as much as 84 percent of retail store visitors use digital devices before or during a shopping trip.[1]
TTEC: 23.35 (+0.41)
The 2015 Customer Experience Outlook
PR Newswire - Thu Dec 11, 8:15AM CST
The new year is rapidly approaching, and customer expectations are continuing to grow at an exponential rate. To keep up, companies are investing in the customer experience now more than ever and looking for ways to use technology to deliver more human experiences. Analysts are predicting that as much as 50 percent of product investments will be redirected to customer experience innovations by 2017.1
TTEC: 23.35 (+0.41)
TeleTech Joint Venture Percepta Expands in China
PR Newswire - Tue Dec 09, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced plans to expand in China through Percepta, LLC, a global joint venture with Ford Motor Company. Providing service and support through all stages of the customer lifecycle, Percepta operates customer contact centers on five continents specifically for the automotive industry.
F: 16.30 (-0.06), TTEC: 23.35 (+0.41)
TeleTech 10th Annual Philanthropic Event Celebrates Spirit of the Season with University Preparatory School
PR Newswire - Mon Dec 08, 8:15AM CST
The employees of TeleTech Holdings Inc. (NASDAQ: TTEC), a leading global provider of data-driven, technology-enabled customer engagement solutions, and the TeleTech Community Foundation, recently ranked as one of the top 10 corporate foundations in Colorado,1 today will bring the "Spirit of the Season" to life for Denver Public School's University Prep (U Prep) students and families at an annual holiday celebration.
TTEC: 23.35 (+0.41)
TeleTech Recognized by Frost & Sullivan with 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing
PR Newswire - Thu Dec 04, 3:15PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced the company has been recognized by Frost & Sullivan with the 2014 Product Line Strategy Leadership Award in Contact Center Outsourcing. The award was presented at the Frost & Sullivan Excellence in Best Practices Awards Gala in Toronto this week.
TTEC: 23.35 (+0.41)
Introducing The Technology of Us, a Provocative Discussion About the New Relationship Between Technology and Humanity
PR Newswire - Wed Dec 03, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today released The Technology of Us, a collection of essays and interviews with leading authors and thinkers about technology's potential to reshape our businesses and lives in the years to come. The e-book is available now online at www.thetechnologyofus.com and downloadable on all major devices and platforms.
TTEC: 23.35 (+0.41)
TeleTech to Present at 2014 AHIP Ops/Tech Forum
PR Newswire - Tue Nov 18, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that Lamont Exeter, vice president of Learning Innovation, and Kimberly Johnson, vice president of Operations, will be speaking at the America's Health Insurance Plans (AHIP) Ops/Tech Forum on November 20, 2014 in Phoenix, Ariz. Exeter and Johnson will be presenting "Integrating Talent Training to Elevate Member Experience."
TTEC: 23.35 (+0.41)
Marketers Solve Business Challenges as Data Scientists
PR Newswire - Thu Nov 13, 4:15PM CST
In today's emerging culture of data-based decisions, there is a growing demand for data scientists. To confront these new expectations, marketers must learn to analyze, interpret, clean and understand customer insights.
TTEC: 23.35 (+0.41)
TeleTech Launches Humanify to Help Brands Redefine the Customer Experience
PR Newswire - Wed Nov 12, 8:15AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced the launch of Humanify to redefine the way companies and customers interact in today's highly-connected, mobile world. Humanify provides a data-driven SaaS-based technology platform that, for the first time, brings inline service and support. Humanify directly links a customer to the resources that can help them best - any time, across any channel they choose.
TTEC: 23.35 (+0.41)
TeleTech Holdings' (TTEC) CEO Kenneth Tuchman on Q3 2014 Results - Earnings Call Transcript
SA Transcripts - at Seeking Alpha - Fri Nov 07, 5:10AM CST
TTEC: 23.35 (+0.41)
TeleTech Holdings misses by $0.06, misses on revenue
Seeking Alpha - at Seeking Alpha - Wed Nov 05, 5:07PM CST
TTEC: 23.35 (+0.41)
TeleTech Announces Third Quarter 2014 Financial Results
PR Newswire - Wed Nov 05, 4:18PM CST
TeleTech Holdings, Inc. (or "Company"
, NASDAQ: TTEC, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the third quarter ended September 30, 2014. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the quarter ended September 30, 2014. TTEC: 23.35 (+0.41)
TeleTech Schedules Third Quarter 2014 Earnings Release And Webcast Of Investor Conference Call
PR Newswire - Thu Oct 23, 7:05AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced it will issue its third quarter 2014 earnings release after the market closes on Wednesday, November 5, 2014. The Company will host a live webcast and conference call at 8:30 a.m. ET on Thursday, November 6, 2014.
TTEC: 23.35 (+0.41)
Finding the ROI of Customer Experience: It's Out There If You Look for It
PR Newswire - Thu Oct 16, 8:15AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC) - We've all read the studies that tell us it costs far more to deliver a bad customer experience than a good one. But do we all know how much? Research shows that when customer experience metrics such as customer satisfaction and Net Promoter® Score (NPS) tick up, increases in profits, and other business results usually follow.
TTEC: 23.35 (+0.41)
