SAN FRANCISCO--(Marketwired - Nov 19, 2014) -
What: Get Satisfaction Opens Registration for Strategic Webinar on Online Customer Communities : " Why Community is at the CENTER of the Customer's Journey," with guest speaker Vanessa DiMauro, CEO and Chief Digital Officer of Leader Networks
Where: Registration is open at: http://bit.ly/IQ-journey-pr
When : Thursday, November 20th 11am Pacific Time/2pm Eastern Time
Details : It's a well-known fact that today's buyers are as much as 80% of their way to making a purchase decision before ever engaging directly with a company. How can you interact with prospect earlier in the buying process without being invasive? And once you have made the sale, how to ensure ongoing customer satisfaction.
This webinar will show the ways that community enables companies to:
- Be easier to find, earlier in the buying process
- Highlight the complete benefits of their offering (not just the ones that brought the potential buyer to them in the first place)
- Promote strong customer references and success stories -- told through the buyer's point of view
- Showcase the strength of their support and ongoing engagement programs
We will also show you how to present the value of a community to senior management including the overall benefits, expected ROI, and impact on customer retention.
About Get Satisfaction: Based in San Francisco, Get Satisfaction provides an online community platform connecting companies with customers to foster relationships that unlock new value for both sides. Companies of all sizes and industries -- from Intuit, Kellogg's and P&G to Sonos, Hootsuite and SugarCRM -- rely on Get Satisfaction to deliver online communities that modernize customer support, accelerate sales, differentiate their brand and inspire new innovations. Get Satisfaction's community platform offers the
Contact: Serena Malkani smalkani@getsatisfaction.com 925-918-1482
