Touchpoint Metrics Announces Customer Journey Mapping Workshops: Delivering Actionable Customer Experience Insights in a Day
GlobeNewswire - Thu Sep 04, 7:00PM CDT
Customer experience solutions company Touchpoint Metrics (OTCQB:TPOI) announced today the broad rollout of their Customer Journey Mapping Workshops, offering companies the ability to build a cross-functional understanding of what customers want and need, and where the organization may be falling short of customer expectations.
Arizona State Credit Union Chooses Cloud-Based Member Experience Management Software from Touchpoint Metrics
GlobeNewswire - Wed Jun 25, 3:52PM CDT
Customer experience solutions company Touchpoint Metrics (OTCQB:TPOI) announced that Arizona State Credit Union is implementing Touchpoint Mapping On-Demand, a cloud-based VOC (Voice of the Customer) listening and management software, to support the monitoring and delivery of a highly differentiated member experience.
Touchpoint Metrics to Speak on Transforming the Customer Experience for Banking at Western Independent Bankers' 2014 Annual Conference
PRWeb - Mon Mar 31, 11:21AM CDT
Michael Hinshaw, President & CEO of customer experience solutions company Touchpoint Metrics, was invited to present a special session at Western Independent Bankers' Annual Conference for Bank Presidents, Senior Officers & Directors.