LiveLOOK's New TrueView Feature Improves the Co-Browsing

New Post Public Reply Private Reply Replies (0) Message Board
News Desk 2018
LiveLOOK's New TrueView Feature Improves the Co-Browsing Customer Service Experience for Agents and Customers

MATAWAN, NJ--(Marketwired - Aug 29, 2014) - LiveLOOK , a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK's Co-Browse technology, the TrueView feature can be used to adjust the agent's view of a customer's screen to match the customer's browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window.

This significantly improves over existing HTML-based co-browsing solutions, which recreate the customer's view for an agent without accounting for how the customer's browser window is sized and how that sizing affects the way website content is displayed to the customer. For example, resizing can trigger different layouts optimized for various screen sizes, or it can require scrolling to view and access site content. Without the ability to view a screen exactly the way it is being displayed to a customer, agents risk frustrating customers by giving directions that are difficult to follow.

"We heard from our customers that even though co-browsing was helping get agents and online visitors on the same page, at times there was still some confusion when content was being displayed a little differently for the customer than how the agent was seeing it due to window sizing," said Igor Khalatian, chief executive officer, LiveLOOK. "TrueView solves this problem by sizing the agent's window to exactly match the customer's, so if the agent needs a customer to scroll up or down or left or right, he knows to communicate that."

TrueView is available immediately for LiveLOOK Co-Browse PremiuM customers.

About LiveLOOK . LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com

About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle ( NYSE : ORCL ), visit www.oracle.com .

Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Media Contacts: Kristen Keller Email Contact 609-644-4896 Michelle Brusyo Email Contact 732-520-2008

Scroll down for more posts ▼

Top 10 Most Recent News Articles

NUS Unveils eLuminator: A Leap for Robotics & Healthcare

Updated Category News Views 3

Game-Changing Electronic Skin From NUS It's not every day you come across tech that could shake up multiple industries, but that's just what the National University of Singapore has cooked up with their latest brainchild—the eLuminator. This ain't your everyday wearable tech. We're talking a skin-like device that can both detect and show touch in real-time, no fiddly...

Continue Reading
SOA Elects New Leaders for 2026: A Look Ahead

Updated Category News Views 2

A New Lineup for SOA's Board in 2026 On the financial frontlines, few organizations hold the clout that the Society of Actuaries (SOA) wields. With their latest round of elections completed, they've named five fresh Board members along with both a new President Elect and Vice Chair for the upcoming 2026-2027 term. These folks are gearing up to take the stage right after...

Continue Reading
LifeLabs' AI Program: A Manager's New Toolbox

Updated Category News Views 3

Management In the Age of AI: New Frontiers Gone are the days when a simple software update meant staying competitive. We're in a new era, folks—one where AI isn't just a handy tool—it's reshaping entire industries. But here's the kicker: all the fancy tech in the world won't do squat without savvy managers who know how to drive adoption. Yup, that's the naked truth,...

Continue Reading
Hyundai Teases 2027 TUCSON: Global Reveal Imminent

Updated Category News Views 2

Hyundai Sets the Stage for the 2027 TUCSON Hyundai’s ready to roll out its shiny new set of wheels, the 2027 TUCSON, and boy, they sure know how to make an entrance. Mark your calendars for October 1—it's happening right in the Big Apple, none other than Long Island City. Expect the spotlight to hit at precisely 5:15 p.m. ET, and don't worry if you can't snag a...

Continue Reading
Multiply's AI Agent Tackles $126K Google Ads Waste

Updated Category News Views 4

AI Steps In Where Marketers Hit a Wall Picture this: marketers drowning in search terms flying at them faster than they can blink. Multiply's new AI-powered Ad Spend Recovery Agent steps in, claiming to save an eye-watering $126,000 per year by cutting Google Ads waste. Talk about having a hawk-eyed auditor sifting through your accounts. Shaking Up Traditional Automation...

Continue Reading
Derek Pesta Shines: Forbes Top Wealth Advisors 2026

Updated Category News Views 4

An Unwavering Dedication to Clients Every once in a while, the industry tips its hat to someone who truly knows what they're doing. Derek Pesta, head honcho at Pesta & Pesta Wealth Management, has landed on the 2026 Forbes Top Next-Gen Wealth Advisors Best-in-State list. It’s not just a pat on the back; it's a solid nod to the way he runs his game. You know it’s big...

Continue Reading
Perkins Rolls Out Mahjong to Revive Family Bonds

Updated Category News Views 5

Perkins Ditches the Phones, Sparks True Connection No doubt about it, folks—Perkins Restaurant & Bakery has cooked up something special to bring families back to the table. Not just for pancakes or pies this time, but for a little classic game action with their limited-edition Mahjong set. Love it or leave it, this is Perkins tapping into the magic of togetherness...

Continue Reading
BLM's Wild Horse Strategy: Fertility Control's Time to Shine

Updated Category News Views 0

Wild Horse Management Gets a Shot in the Arm Amigo, when the federal government throws $30 million dollars at a problem, you'd hope they're not just throwing us a bone. The Bureau of Land Management (BLM) now has this hefty sum courtesy of the U.S. Department of Agriculture, intended to expand wild horse fertility control across the sprawling landscapes they roam. This...

Continue Reading
Understanding Criminal Threat Charges in Kansas

Updated Category News Views 2

The Intricacies of Criminal Threat Cases in Kansas Let's cut straight to it: not all heated exchanges land you in court, but words can slap you with a criminal threat charge in Kansas if mishandled. A simple spat can turn legal nightmare, making it crucial to grasp the nuances of these cases. What sets them apart from other charges is the absence of physical...

Continue Reading
New Leadership at Newmark: Tech Focus Amplified

Updated Category News Views 4

A Strategic Leap in Tech Leadership Newmark Group, Inc. (NASDAQ: NMRK) has handed the digital reins to Mike Whitaker, bringing him on board as Group Chief Information Officer. If you're in the loop with commercial real estate, this shakeup shouldn't come as a surprise. Newmark's been pretty gung-ho about tightening their tech playbook, and Whitaker's appointment is just...

Continue Reading

Top 5 Most Recently Viewed Articles

Saratoga Investment Corp. Prepares for Financial Results Call

Updated Category News Views 124

Saratoga Investment Corp. Announces Upcoming Financial Report As the end of the fiscal quarter approaches, Saratoga Investment Corp. (NYSE: SAR), a notable player in the business development sector, is gearing up to present its financial outcomes for the quarter that concluded on August 31, 2025. This event is marked by an eagerness to share insights with stakeholders and...

Continue Reading
Whirlpool Corporation to Share Its First-Quarter Results Soon

Updated Category News Views 125

Whirlpool Corporation to Share First-Quarter Results Whirlpool Corporation (NYSE: WHR) is gearing up to announce its first-quarter financial results on April 23rd, presenting an opportunity for stakeholders to gain insights into the company's performance. This announcement is eagerly anticipated by investors, highlighting Whirlpool's commitment to transparency and...

Continue Reading
ISASecure Launches New Certification to Enhance IACS Security

Updated Category News Views 197

ISASecure Introduces ACSSA Certification for Enhanced Security The International Society of Automation (ISA) has unveiled a significant initiative, aimed at optimizing security protocols for industrial automation systems. The new inspection and certification scheme, known as the Industrial Automation Control System Security Assurance (ACSSA), is set to streamline the...

Continue Reading
Sitio Royalties Stock Hits 52-Week Low: Factors at Play

Updated Category News Views 101

Understanding the Recent Activity of Sitio Royalties Corp In an unpredictable market landscape, Sitio Royalties Corp (NYSE: STR) has recently seen its stock plummet to a 52-week low of $19.87. This shift raises concerns amongst investors, particularly as technical indicators point towards the stock being oversold. Despite the current market turbulence, the company boasts...

Continue Reading
ThreeD Capital Inc. Strengthens Investor Connections for Growth

Updated Category News Views 155

ThreeD Capital Inc. Enhances Investor Relations In a recent move to bolster its investor relations strategy, ThreeD Capital Inc. (CSE: IDK / OTCQX: IDKFF), a Canadian venture capital firm known for its focus on junior resources and disruptive technologies sectors, has announced a renewed agreement with PHK Investments LLC. This strategic partnership aims to enhance the...

Continue Reading