Global Service Provider Survey - Smart Home Services & Premium IT Support Services Deployment Strategies
M2 - Tue Feb 11, 3:44AM CST
Research and Markets (http://www.researchandmarkets.com/research/gxn4xx/global_service) has announced the addition of the "Global Service Provider Survey - Smart Home Services & Premium IT Support Services Deployment Strategies" report to their offering. Smart Home Service & Premium IT Support Services Deployment Strategies survey analyzes results from interviews with 67 incumbent and competitive service providers during September and October 2013, regarding their plans to offer Smart Home Services and Premium IT Support Services. Key Findings - The overwhelming driver for deployment of Smart Home Services is the new revenue opportunity, followed closely by customer retention - Home Automation and selfmonitored Home Security Services are the most widely deployed Smart Home Services - Key Challenges for both Smart Home Services and Premium IT Support Services include Marketing & Selling , Vendor/Partner Selection, Customer Support and the Uncertainty of the Business Opportunity - The sweet-spot for Smart Home Services monthly service fees is $20-$30USD (15 EUR to 23 EUR) - An overwhelming percentage of respondents plan to offer broad support for their Premium IT Support service, rather than limiting it to devices and services they sell - Operators are more likely to partner for Smart Home Services than Premium IT Support Services Key Topics Covered Introduction - Smart Home Services - Telecom Operators Well Positioned to Offer Smart Home Services - Fixed Broadband will play Key role in Smart Home Services Methodology and Demographics Overview - Regional Distribution - Smart Home Services - Regional Distribution - Premium IT Support Services - Level of Influence - Survey Participants Represent 24% of Global Fixed Broadband Lines Survey Results - Part 1: Smart Home Services Deployment Strategies - Timing of Deployment - Planned Smart Home Services - Key Drivers to Smart Home Services Deployment - Business Model for Smart Home Services - Key Challenges to Offering Smart Home Services - The Gateway Device - Gateway Installation - Offering Smart Home Kit - Monthly Fee for Smart Home Services - Length of Customer Commitment - Success of Smart Home Services Survey Results - Part 2: Premium IT Support Services - Timing of Deployment - Type of Customer Supported - Business Model for Premium IT Support Services - Service Demarcation Point - Level of Support - Key Challenges to Premium IT Support Service Deployment - Charging Models for Premium IT Support Services - Success of Premium IT Support Services Survey Results: Key Reasons for not offering Smart Home Services or Premium IT Support Services Conclusions List of Figures & Tables For more information visit http://www.researchandmarkets.com/research/gx...al_service About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products.
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