HOUSTON, June 18, 2014 (GLOBE NEWSWIRE) -- Today, at the Salesforce1 World Tour Dallas, Robin Purohit, president IT Service Management (ITSM) business for BMC Software, announced the firm has developed Remedyforce for the Salesforce1 Mobile App. With the new app, IT teams can access and resolve high priority requests and incidents remotely and quickly via dashboards within the Salesforce1 Mobile App.
Purohit joined Lynn Vojvodich, salesforce.com CMO on stage for the keynote to discuss BMC's relationship with salesforce.com and unveil the new app. "We have a strong, global partnership with salesforce.com, and together, we deliver an amazing ITSM solution for the Salesforce1 platform," stated Purohit. "More than 550 customers have experienced the time to value and agility of Remedyforce, and we are excited to extend this experience by bringing them a new and modern way of engaging with and managing IT, directly through the Salesforce1 Mobile App."
IT is in the midst of a digital transformation, and it is more important than ever for enterprises to look for ways to decrease IT friction, solve problems faster and transform the end-user experience. By accessing high priority requests and incidents via work summary dashboards in Salesforce1, IT can manage the service delivery process from anywhere thus moving more quickly to problem resolution.
The Remedyforce for Salesforce1 Mobile App also allows customers access to a range of functions from within Salesforce1 such as browsing a service catalog, submitting a helpdesk request or accessing broadcasts of IT outages. This brings value to customers since requests are filled quickly and value to the company by way of increased productivity.
"Companies are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world," said Ron Huddleston, senior vice president, global AppExchange and channel alliances. "Leveraging the power of the Salesforce1 Platform, BMC is transforming IT experiences on both sides of the IT service desk for customers."
The Remedyforce for Salesforce1 Mobile App will be available in the Remedyforce Summer '14 release. For more information on Remedyforce, visit http://www.bmc.com/it-solutions/remedyforce.html .
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