Teletech Holdings (TTEC) 26.16 $TTEC
TeleTech Announces First Quarter 2014 Financial Results
PR Newswire - Mon May 05, 3:51PM CDT
TeleTech Holdings, Inc. (or "Company"
, (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the first quarter ended March 31, 2014. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the quarter ended March 31, 2014.
Bridging the Gaps Between Marketing and Sales
PR Newswire - Wed Apr 30, 5:15PM CDT
Today's digitally savvy customers jump from channel to channel and device to device as they narrow their choices before finally making a purchase. In an effort to enhance the purchasing journey across all these channels and devices, marketers are creating integrated, omnichannel marketing strategies. These strategies aim to break down channel silos so marketers are able to grab their customers' attention with a consistent brand message.
Protegrity Announces Key Executive Appointment for Sales Organization
Marketwire - Tue Apr 29, 11:54AM CDT
Protegrity USA, Inc., the leading provider of end-to-end data security solutions, announced today that Bob Forsyth has joined the company as Senior Vice President Global Sales, reporting to Suni Munshani, Protegrity CEO.
One Transaction at a Time: Businesses Fail to Deliver on CEM Programs
Marketwire Canada - Tue Apr 29, 7:46AM CDT
Avaya survey finds strong correlation between CEM and increased profits 81 percent of organizations have seen their CEM initiatives fail in the last three years Only 59 percent of organizations have a comprehensive CEM program
TeleTech Cloud Powered by Avaya Offers Superior Customer Experience Management for Contact Centers
Marketwire - Tue Apr 29, 7:45AM CDT
Avaya, a global provider of business collaboration and communications solutions and services, today announced an agreement with TeleTech Holdings, Inc (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, to launch a new cloud offering based on Avaya's Customer Experience Management (CEM) solution.
TeleTech Schedules First Quarter 2014 Earnings Release and Webcast of Investor Conference Call
PR Newswire - Mon Apr 28, 7:05AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced it will issue its first quarter 2014 earnings release after the market closes on Monday, May 5, 2014. The Company will host a live webcast and conference call at 8:30 a.m. ET on Tuesday, May 6, 2014.
Revana Recognized as Sales Outsourcing Provider of the Year for Third Consecutive Year by Stevie® Awards
PR Newswire - Mon Apr 07, 7:05AM CDT
Revana, the growth services division of TeleTech Holdings, Inc. (NASDAQ: TTEC), today announced that it was honored with three Stevie® Awards in the 9th Annual Stevie Awards for Sales & Customer Service, which included Revana being named Sales Outsourcing Provider of the Year for the third year in a row. Along with the Gold Stevie®, Revana's partnerships with Google and another global client resulted in Silver awards both in the Online Sales and Telesales categories.
Meridian Knowledge Solutions Weighs in on the Future of Learning Technology at Ecosystem 2014
Marketwire - Wed Mar 19, 9:17AM CDT
Meridian Knowledge Solutions, a leading learning and performance technology provider, will be contributing to the discussion around the state of learning technology at Ecosystem 2014.
The Top 5 Customer Experience Challenges and How to Fix Them
PR Newswire - Tue Mar 18, 7:05AM CDT
TeleTech Holdings, Inc (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, is partnering with Altimeter Group on Thursday, March 20, 2014 to present a 1to1 Media webinar addressing the real-world customer engagement strategies companies need in order to cultivate loyalty and increased customer value in today's marketplace.
TeleTech Positioned as a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Fourth Consecutive Year
PR Newswire - Mon Mar 17, 7:05AM CDT
TeleTech Holdings Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that Gartner has positioned the company in the Leaders quadrant of the Gartner Magic Quadrant. This is the fourth consecutive year that TeleTech has attained placement in the Leaders quadrant for Customer Management Contact Center Business Process Outsourcing (BPO), by TJ Singh, published 24 December 2013.
Addressing The Omnichannel Customer Experience
PR Newswire - Thu Mar 13, 7:05AM CDT
Over the last decade, emerging communication channels - such as mobile, web, and social media - have blossomed into vital avenues for customer interaction. In an effort to bridge the service gaps between these channels, companies are adopting an omnichannel approach. As a matter of fact while 84 percent of retailers believe creating a consistent customer experience across channels is the most important factor for success. When executed effectively, an omnichannel strategy can help provide a seamless customer engagement from one touchpoint to the next.
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
M2 - Wed Mar 12, 3:58AM CDT
Research and Markets (http://www.researchandmarkets.com/research/jbmr77/mexico_and) has announced the addition of the "Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets" report to their offering. Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals. Companies Mentioned - Atento - NCO Group - Sitel - Sykes - TeleTech - Teleperformance - Telvista - Transactel - Xerox For more information visit http://www.researchandmarkets.com/research/jbmr77/mexico_and About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market
PR Newswire Europe - Tue Mar 11, 7:31AM CDT
-- Revana has stayed ahead of the competition by investing in new and innovative technologies
eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PR Newswire - Wed Mar 05, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.
TeleTech Completes the Acquisition of Bulgaria-based Sofica Group
PR Newswire - Mon Mar 03, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
Leverage Data Analytics To Optimize Customer Experience
PR Newswire - Wed Feb 26, 6:04PM CST
There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being made through online research before any contact with a salesperson occurs. So, it's more critical than ever for companies to mine information for new insights to improve business but the reality is that a lot of data is completely untapped. Many companies are still struggling to make sense of all the data streaming in, and as a result, are unable to reap the benefits that Big Data conceals.
TeleTech to Acquire Sofica Group - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Feb 26, 5:05PM CST
TeleTech signed a definitive agreement to acquire Sofica Group, an independent customer management outsourcing services company.
Citrix and CA Technologies Sign Agreement to Integrate NetScaler and SiteMinder
Business Wire - Wed Feb 26, 7:02AM CST
Citrix and CA Technologies (NASDAQ:CA) today announced an agreement to enable integration of the Citrix NetScaler(R) SDX(TM) service delivery networking platform with CA SiteMinder(R), a leading access management solution. This planned integration will consolidate the capabilities of CA SiteMinder(R) Secure Proxy Server (SPS) onto the NetScaler appliance, creating a unique solution for customers that will solve the problem of device, application and information diversity; while simplifying user authentication and providing secure, high performance access.
TeleTech Announces First Quarter 2014 Financial Results
PR Newswire - Mon May 05, 3:51PM CDT
TeleTech Holdings, Inc. (or "Company"
, (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the first quarter ended March 31, 2014. The Company also filed its Quarterly Report on Form 10-Q with the U.S. Securities and Exchange Commission for the quarter ended March 31, 2014. Bridging the Gaps Between Marketing and Sales
PR Newswire - Wed Apr 30, 5:15PM CDT
Today's digitally savvy customers jump from channel to channel and device to device as they narrow their choices before finally making a purchase. In an effort to enhance the purchasing journey across all these channels and devices, marketers are creating integrated, omnichannel marketing strategies. These strategies aim to break down channel silos so marketers are able to grab their customers' attention with a consistent brand message.
Protegrity Announces Key Executive Appointment for Sales Organization
Marketwire - Tue Apr 29, 11:54AM CDT
Protegrity USA, Inc., the leading provider of end-to-end data security solutions, announced today that Bob Forsyth has joined the company as Senior Vice President Global Sales, reporting to Suni Munshani, Protegrity CEO.
One Transaction at a Time: Businesses Fail to Deliver on CEM Programs
Marketwire Canada - Tue Apr 29, 7:46AM CDT
Avaya survey finds strong correlation between CEM and increased profits 81 percent of organizations have seen their CEM initiatives fail in the last three years Only 59 percent of organizations have a comprehensive CEM program
TeleTech Cloud Powered by Avaya Offers Superior Customer Experience Management for Contact Centers
Marketwire - Tue Apr 29, 7:45AM CDT
Avaya, a global provider of business collaboration and communications solutions and services, today announced an agreement with TeleTech Holdings, Inc (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, to launch a new cloud offering based on Avaya's Customer Experience Management (CEM) solution.
TeleTech Schedules First Quarter 2014 Earnings Release and Webcast of Investor Conference Call
PR Newswire - Mon Apr 28, 7:05AM CDT
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced it will issue its first quarter 2014 earnings release after the market closes on Monday, May 5, 2014. The Company will host a live webcast and conference call at 8:30 a.m. ET on Tuesday, May 6, 2014.
Revana Recognized as Sales Outsourcing Provider of the Year for Third Consecutive Year by Stevie® Awards
PR Newswire - Mon Apr 07, 7:05AM CDT
Revana, the growth services division of TeleTech Holdings, Inc. (NASDAQ: TTEC), today announced that it was honored with three Stevie® Awards in the 9th Annual Stevie Awards for Sales & Customer Service, which included Revana being named Sales Outsourcing Provider of the Year for the third year in a row. Along with the Gold Stevie®, Revana's partnerships with Google and another global client resulted in Silver awards both in the Online Sales and Telesales categories.
Meridian Knowledge Solutions Weighs in on the Future of Learning Technology at Ecosystem 2014
Marketwire - Wed Mar 19, 9:17AM CDT
Meridian Knowledge Solutions, a leading learning and performance technology provider, will be contributing to the discussion around the state of learning technology at Ecosystem 2014.
The Top 5 Customer Experience Challenges and How to Fix Them
PR Newswire - Tue Mar 18, 7:05AM CDT
TeleTech Holdings, Inc (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, is partnering with Altimeter Group on Thursday, March 20, 2014 to present a 1to1 Media webinar addressing the real-world customer engagement strategies companies need in order to cultivate loyalty and increased customer value in today's marketplace.
TeleTech Positioned as a Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO for Fourth Consecutive Year
PR Newswire - Mon Mar 17, 7:05AM CDT
TeleTech Holdings Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced that Gartner has positioned the company in the Leaders quadrant of the Gartner Magic Quadrant. This is the fourth consecutive year that TeleTech has attained placement in the Leaders quadrant for Customer Management Contact Center Business Process Outsourcing (BPO), by TJ Singh, published 24 December 2013.
Addressing The Omnichannel Customer Experience
PR Newswire - Thu Mar 13, 7:05AM CDT
Over the last decade, emerging communication channels - such as mobile, web, and social media - have blossomed into vital avenues for customer interaction. In an effort to bridge the service gaps between these channels, companies are adopting an omnichannel approach. As a matter of fact while 84 percent of retailers believe creating a consistent customer experience across channels is the most important factor for success. When executed effectively, an omnichannel strategy can help provide a seamless customer engagement from one touchpoint to the next.
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
M2 - Wed Mar 12, 3:58AM CDT
Research and Markets (http://www.researchandmarkets.com/research/jbmr77/mexico_and) has announced the addition of the "Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets" report to their offering. Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals. Companies Mentioned - Atento - NCO Group - Sitel - Sykes - TeleTech - Teleperformance - Telvista - Transactel - Xerox For more information visit http://www.researchandmarkets.com/research/jbmr77/mexico_and About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market
PR Newswire Europe - Tue Mar 11, 7:31AM CDT
-- Revana has stayed ahead of the competition by investing in new and innovative technologies
eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PR Newswire - Wed Mar 05, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.
TeleTech Completes the Acquisition of Bulgaria-based Sofica Group
PR Newswire - Mon Mar 03, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
Leverage Data Analytics To Optimize Customer Experience
PR Newswire - Wed Feb 26, 6:04PM CST
There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being made through online research before any contact with a salesperson occurs. So, it's more critical than ever for companies to mine information for new insights to improve business but the reality is that a lot of data is completely untapped. Many companies are still struggling to make sense of all the data streaming in, and as a result, are unable to reap the benefits that Big Data conceals.
TeleTech to Acquire Sofica Group - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Feb 26, 5:05PM CST
TeleTech signed a definitive agreement to acquire Sofica Group, an independent customer management outsourcing services company.
Citrix and CA Technologies Sign Agreement to Integrate NetScaler and SiteMinder
Business Wire - Wed Feb 26, 7:02AM CST
Citrix and CA Technologies (NASDAQ:CA) today announced an agreement to enable integration of the Citrix NetScaler(R) SDX(TM) service delivery networking platform with CA SiteMinder(R), a leading access management solution. This planned integration will consolidate the capabilities of CA SiteMinder(R) Secure Proxy Server (SPS) onto the NetScaler appliance, creating a unique solution for customers that will solve the problem of device, application and information diversity; while simplifying user authentication and providing secure, high performance access.
