Joanne was a trailblazer as she was the first

Joanne was a trailblazer as she was the first black manager in Commercial Loans Services at JP Morgan Chase and in 1997 became the first black Senior manager. Her Department serviced all Commercial Loans for JP Morgan Chase nationwide. Her expertise was evaluating operations, automating reporting and processes within the department, eliminating unnecessary positions and job functions. This resulted in eliminating waste of time and resources, running a lean operation, and a significant cost savings to the bank.