Interactive Intelligence (ININ) 68.80 $ININ
Interactive Intelligence to Acquire OrgSpan
Business Wire - Thu Apr 17, 3:56PM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions.
Interactive Intelligence to Announce First-Quarter 2014 Financial Results
Business Wire - Thu Apr 17, 8:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, will issue its first-quarter financial results for the period ended March 31, 2014 on Monday, May 5, 2014 after the market closes.
Interactive Intelligence to Host "Pitfalls of TCPA" Industry Web Event
Business Wire - Wed Apr 16, 9:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event* titled, "The Pitfalls of TCPA and Its Impact on Your Business," to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT).
Contact Center Workforce Management Market Report 2014 - 2015
M2 - Fri Apr 04, 3:11AM CDT
Research and Markets (http://www.researchandmarkets.com/research/45mdxq/2014_2015) has announced the addition of the "2014 - 2015 Contact Center Workforce Management Market Report" report to their offering. The workforce management (WFM) market is mature, but continues to evolve. The 2014 - 2015 Workforce Management Market Report presents contact center and IT managers with unparalleled vendor, product, functional, technical and pricing information. It provides detailed descriptions of the core and optional WFM modules, explains how each benefits an organization, and analyzes the differences among the vendors' offerings. Readers will get an inside look at the expanding WFM competitive landscape, including market momentum and vendor positioning. The Report also provides an insightful analysis of the market trends that are driving innovation and presenting challenges and opportunities for WFM vendors. Key Topics Covered: - Executive Summary - Introduction - DMG Consulting Research Methodology - Workforce Management Market Segments - Workforce Management Functional Building Blocks - WFM Service Delivery Models - Workforce Management Trends and Challenges - Workforce Management Market Innovation - Workforce Management Roles and Responsibilities - Workforce Management for the Multi-Channel Contact Center - WFM for Back Office/Branch - Meeting the Challenge of Intra-Day Management - Empowering the New Workforce - Vendor Capabilities for Self-Service - WFM Market Activity - Workforce Management Market Adoption - WFM Projections - WFM Competitive Landscape - Workforce Management Vendors and Solutions - High-Level Functional Summary - High-Level Technical Summary - Workforce Management Benefits and Return on Investment - Implementation Analysis - Workforce Management Vendor Satisfaction Analysis - Pricing - WFM Suite Detailed Functional Analysis - Company Reports - Aspect - Calabrio - Genesys - Interactive Intelligence - Intradiem - InVision - NICE Systems - Portage Communications - Teleopti - Uptivity - Verint - WorkFlex For more information visit http://www.researchandmarkets.com/research/45mdxq/2014_2015
Interactive Intelligence Foundation Names 2014 Grant Recipients
Business Wire - Wed Apr 02, 9:00AM CDT
The Interactive Intelligence Foundation, a nonprofit corporation whose mission is to use resources and funding to foster life improvements for at-risk youth, has named its 12 grant recipients for 2014 fund allocation.
Rise of Cloud-based Omni-Channel Customer Contact
M2 - Tue Apr 01, 4:17AM CDT
Research and Markets (http://www.researchandmarkets.com/research/nnv2x8/the_rise_of) has announced the addition of the "The Rise of Cloud-based Omni-Channel Customer Contact" report to their offering. Today's customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele. Executive Summary: Advent of Versatile Hosted Multichannel ACDs At the core of executing the optimal omni-channel Customer Experience are cloud/hosted multi-channel ACDs. These on-demand solutions connect customer with agent at a lower total cost of ownership, and with greater flexibility and scalability, as compared with on-premise installations. Hosting also enables companies to upgrade to new solutions more easily than the traditional "rip-and-replace" method of changing on-premise software. It also provides companies with strengthened business continuity/disaster recovery capabilities through the locating of applications and data off-site in protected facilities with multiple voice, data, and power backup. The hosted ACD platforms now include IVR and outbound dialing. They also increasingly provide chat, mobile, SMS/text, and social media support, along with customer analytics, call recording, and workforce management (WFM) software, referred to as agent performance optimization (APO). In addition, hosted ACDs often have integrations with CRM solutions. Vendors have also paid careful attention to ensuring the reliability and security of cloud delivery. Market demand has driven more on-premise ACD OEM vendors to directly offer their solutions in the cloud, as opposed to their past approach of selling solutions to third-party hosting firms. Indeed, over the past 18 months, Aspect and Genesys Telecommunications Laboratories (Genesys) have joined Interactive Intelligence and Noble Systems in going to the cloud. In addition, Genesys has acquired third party ACD firm Echopass, which uses the Genesys solution. At the same time, more technology dealers, like value-added resellers (VARs), have begun to offer cloud ACD solutions. This is not to say that hosting is the best delivery method for every company. Most contact centers will continue to have on-premise ACDs for some time. But when these on-premise applications become obsolete, more likely than not, on their way out they will meet cloud-based replacements. For more information visit http://www.researchandmarkets.com/research/nn...he_rise_of
Indianapolis Colts Quarterback Andrew Luck to Participate at Interactive Intelligence Global Event
Business Wire - Mon Mar 31, 9:00AM CDT
Indianapolis Colts quarterback Andrew Luck is the latest speaker addition at Interactive Intelligence Group Inc.'s (Nasdaq: ININ) global customer and partner event, INTERACTIONS 2014. Luck will join other headline presenters, adventurer and author Aaron Ralston, and social media expert Jay Baer.
Concise Analysis of the International SMB Unified Communication (UC) Market - Forecasts to 2016
M2 - Thu Mar 27, 6:36AM CDT
Research and Markets (http://www.researchandmarkets.com/research/34nkck/smb_unified) has announced the addition of the "Concise Analysis of the International SMB Unified Communication (UC) Market - Forecasts to 2016" report to their offering. Enterprise mobility is an important factor that can help organizations to increase productivity and flexibility in today's business environment. Enterprise mobility helps establish connections with businesses, workplace, and customers without time and location constraints. Moreover, the high penetration of smartphones in the US is driving the demand for UC solutions since they support a mobile workforce. Many UC providers and vendors have integrated mobile support and features that enhance the usage of smartphones in UC. For instance, features such as voicemail-to-text, fixed mobile convergence, and mobile presence have been introduced to enhance the communication experience of end-users. Thus, the increasing demand for enterprise mobility is an emerging trend that is expected to have a positive impact on the growth of the market during the forecast period. According to the report, one of the main drivers in this market is the increased need for affordable enterprise communication solutions. In the US, the infrastructure cost of enterprises is increasing rapidly owing to the growing employee strength. Hence, SMBs are looking to reduce their overall operational costs to maintain healthy profit margins. UC helps SMBs reduce their infrastructure cost and their communication and transportation costs. Key Topics Covered: 1. Executive Summary 2. Scope of the Report 3. Market Research Methodology 4. List of Abbreviations 5. Introduction 6. Market Landscape 7. Unified Communication Market in the US by End-user Segmentation 8. Market Segmentation by Network 9. Market Segmentation by Users 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 18. Key Vendor Analysis 19. Other Reports in this Series Companies Mentioned: - Alcatel-Lucent S.A. - Avaya Inc. - Cisco Systems Inc. - Digium Inc. - Interactive Intelligence GRO. - Microsoft Corp. - Mitel Networks Corp. - NEC Corp. - ShorTel Inc. - Siemens Enterprise Communications Inc. - Toshiba Inc. For more information visit http://www.researchandmarkets.com/research/34...mb_unified
Interactive Intelligence Shares Up 51.2% Since SmarTrend's Buy Recommendation (ININ)
Comtex SmarTrend(R) - Wed Mar 26, 9:51AM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 11 months, Interactive Intelligence has returned 51.21% as of today's recent price of $75.00.
Global Collaboration Services Market 2012-2016: Market Size and Forecast by Size and Volume
M2 - Mon Mar 24, 9:38AM CDT
Research and Markets (http://www.researchandmarkets.com/research/4g84hq/global) has announced the addition of the "Global Collaboration Services Market 2012-2016" report to their offering. The analysts forecast the Global Collaboration Services market to grow at a CAGR of 9.18 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased need to share information/data among organizations. The market has also been witnessing an increase in the popularity of internet social media. However, uncertainty over investment returns could pose a challenge to the growth of this market. The key vendors dominating this market space include Alcatel-Lucent SA, Avaya Inc., Cisco Systems Inc., IBM Corp., and Microsoft Corp. The other vendors mentioned in this report are Aastra Technologies Ltd., BroadSoft Inc., Good Technologies Inc., Interactive Intelligence Inc., Mitel Networks, NEC Corp., Oracle Corp., SAP AG, ShoreTel Inc., Siemens AG, and Toshiba Corp. The author recognizes the following companies as the key players in the Global Collaboration Services Market: Alcatel-Lucent SA, Avaya Inc., Cisco Systems Inc., IBM Corp., and Microsoft Corp. Commenting on the report, an analyst from the Telecom team said: 'Enterprises are depending on social media for marketing and communication to improve their customer reach. Enterprise social networking continues to penetrate business-to-business and business-to-customer communication. The integration of collaboration services and social networking is yet to be standardized. However, as the access of social networking through mobile devices is increasing, it will become more popular for communication and collaboration in the workplace. Also, more mobile collaboration solutions will integrate social networking streams and features in solutions. This also helps in providing interoperability between enterprises and consumer social networking sites.' For more information visit http://www.researchandmarkets.com/research/4g84hq/global About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Avtex Wins Interactive Intelligence Partner of the Year Award
Business Wire - Fri Mar 21, 10:41AM CDT
Avtex, a provider of integrated interaction solutions, announced today that they won the Interactive Intelligence Partner of the Year award. The award is given to the reseller that has generated the most revenue from global Interactive Intelligence software sales from January 1, 2013 to December 31, 2013.
Shares of ININ Up 57.9% Since Uptrend Call on Shares
Comtex SmarTrend(R) - Wed Mar 19, 9:16AM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 11 months, Interactive Intelligence has returned 57.86% as of today's recent price of $78.30.
Mashable Has Ranked Interactive Intelligence among the Best Tech Companies to Work For
Business Wire - Wed Mar 19, 9:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been ranked second on Mashable's list of the 2014 Seven Best Tech Companies to Work For.
Interactive Intelligence Unveils Global Alliance Program
Business Wire - Tue Mar 18, 8:02AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has unveiled its Global Alliance Program.
Interactive Intelligence Has Returned 56.6% Since SmarTrend Recommendation (ININ)
Comtex SmarTrend(R) - Tue Mar 11, 5:17PM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 56.63% as of today's recent price of $77.69.
2013-2014 Cloud-Based Contact Center Infrastructure Market Report
M2 - Fri Mar 07, 3:09AM CST
Research and Markets (http://www.researchandmarkets.com/research/lnf99j/20132014) has announced the addition of the "2013-2014 Cloud-Based Contact Center Infrastructure Market Report" report to their offering. In the world of contact center and customer service technologies and systems, the cloud is a game-changer. It is playing a major role in revitalizing a mature technology sector and has helped transform and enhance the competitive landscape. All categories of contact center and customer service applications are now available in the cloud. Today there are more vendors, solutions and options for end users than ever before. There is no denying the growing power of the cloud in the contact center infrastructure market. And while few contact centers are completely cloud-based today, within two years almost every center will have some cloud-based functionality in play as the benefits of these solutions become increasingly evident. Increasing interest and adoption are driving and accelerating the pace of innovation in this market. Cloud-based contact center infrastructure vendors are making substantial investments in research and development (R&D), and this trend is expected to continue for the foreseeable future. Money and time are going into helping vendors reach functional parity with premise-based peers and build functional differentiators. Among other areas, vendors are focused on multi-channel capabilities, social media, improving user interfaces, out-of-the-box integrations to third-party applications, reporting, and mobile support. The Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis of all aspects of this booming and highly competitive IT sector. The 570-page Report gives contact center and IT managers the comprehensive vendor, product, functional, technical and pricing information they require to determine if a cloud-based solution is right for their organization and, if so, which one is the best match for their environment. This Report also provides insights into adoption, market trends and challenges; analyzes market activity; reviews customer satisfaction with vendors; and offers implementation best practices to help users realize the greatest continuing return on their technology investments. The 2013 - 2014 Cloud-Based Contact Center Infrastructure Market Report covers 13 vendors, 10 at an in-depth level and 3 at a higher level. The vendors that fully met DMG's report participation criteria are: 3CLogic, 8x8, Connect First, Cisco, Echopass (Genesys), Five9, inContact, Interactive Intelligence, NewVoiceMedia and Verizon. Altitude Software, NexxPhase and VoltDelta are covered at a higher level. The inclusion of market-leading vendors as well as contenders gives readers a deep appreciation of the range of cloud-based contact center infrastructure offerings, along with their strengths, weaknesses, opportunities and pricing. Key Topics Covered: Executive Summary Introduction DMG Consulting Research Methodology Service Delivery Model and Definitions DMG's Guide to Cloud-Based Contact Center Infrastructure Multi-Channel Contact Centers Adoption of Cloud-Based Contact Center Applications Contact Center Infrastructure Trends and Challenges Product Innovations Cloud-Based Contact Center Competitive Landscape Cloud-Based Contact Center Infrastructure Market Share Analysis Cloud-Based Contact Center Infrastructure Market Projections Adoption of Cloud-Based Contact Center Infrastructure Solutions What it Will Take to Become a Leader in the Cloud-Based Contact Center Market How to Succeed with a Cloud-Based Contact Center Implementation Pros and Cons of Cloud-Based Contact Center Infrastructure Solutions Building the Business Case for a Cloud-Based Contact Center Solution Benefits and ROI of Cloud-Based Contact Center Infrastructure Solutions Improving Contact Center Performance with Real-Time Metrics Vendor Snapshots Cloud-Based Contact Center Infrastructure Pricing Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis Cloud-Based Contact Center Infrastructure Solutions Cloud-Based Contact Center Infrastructure Technology Analysis Detailed Functional Analysis Cloud-Based Contact Center Infrastructure Company Reports Cloud-Based Contact Center Infrastructure and Application Vendor Directory List of Figures Companies Mentioned - 3CLogic - 8x8 - Altitude - Cisco Systems - Connect First - Echopass - Five9 - inContact - Interactive Intelligence - NewVoiceMedia - NexxPhase - Verizon - VoltDelta For more information visit http://www.researchandmarkets.com/research/lnf99j/20132014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
2013 - 2014 Workforce Optimization Product and Market Report
M2 - Fri Mar 07, 3:03AM CST
Research and Markets (http://www.researchandmarkets.com/research/xfgmfk/2013_2014) has announced the addition of the "2013 - 2014 Workforce Optimization Product and Market Report" report to their offering. The 2013 - 2014 Workforce Optimization Product and Market Report examines the trends and challenges that are driving innovation in WFO suites and related contact center processes. The report provides insightful analyses of the continually changing competitive landscape, market leaders and contenders, market activity, adoption rates and market projections. It also assesses the impact of the mergers and acquisitions that are altering the market's status quo. It goes 'up close and personal' with the vendors, revealing the candid results of an independent customer satisfaction survey conducted on end-user satisfaction with WFO vendors, products, implementations, innovation, pricing and support. This 625-page Report analyzes 16 leading and contending vendors. Thirteen of the vendors are covered at a detailed level: Avaya, Calabrio, Genesys, inContact, Interactive Intelligence, KnoahSoft, NICE, OnviSource, TelStrat, Uptivity (formerly CallCopy) Verint, VPI and ZOOM. Three additional vendors - dvsAnalytics, Intradiem and OAISYS - are covered at a higher level. This list includes leading and contending vendors from two major IT categories: WFO suite providers and contact center infrastructure vendors. It also includes a stand-alone vendor, Intradiem, who offers a real-time work allocation application that enhances and extends intra-day management capabilities. The 2013 - 2014 Workforce Optimization Product and Market Report provides a comprehensive evaluation of all aspects of the contact center WFO market and the emerging back-office WFO sector: vendors, products, functionality, technology, competitive landscape, and innovation, as well as best practices for succeeding with these suites. Key Topics Covered: Executive Summary Introduction DMG Consulting Report Research Methodology Quality Management/Liability Recording Market Segments Workforce Optimization Defined What's New in WFO Suites Contact Center Trends and Challenges Workforce Optimization Trends and Challenges The Multi-Channel Contact Center and Customer Experience Improving the Customer Journey WFO Market Share and Activity Analysis Contact Center WFO Market Projections Back-Office Workforce Optimization Comes of Age Payment Card Industry Data Security Standard WFO Vendors and Solutions Service Delivery Models Workforce Optimization Competitive Landscape Return on Investment Analysis WFO Vendor Satisfaction Analysis WFO Suite Detailed Functional Analysis Pricing Company Reports Appendix: Workforce Optimization Vendor Directory Table of Figures Companies Mentioned - Avaya - Calabrio - Genesys - dvsAnalytics - inContact - Interactive Intelligence - Intradiem - KnoahSoft - NICE Systems - OAISYS - OnviSource - TelStrat - Uptivity (formerly CallCopy) - VPI (Voice Print International) - Verint Systems - ZOOM International For more information visit http://www.researchandmarkets.com/research/xfgmfk/2013_2014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Interactive Intelligence Channel Director Named among CRN's 2014 Channel Chiefs
Business Wire - Thu Mar 06, 9:00AM CST
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) director of channel management for North America, Ben Miller, has been named a CRN 2014 Channel Chief.
Interactive Intelligence Launches Customer Experience Makeover Contest
Business Wire - Wed Mar 05, 11:03AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.
63.2% Return Seen to Date on SmarTrend Interactive Intelligence Call (ININ)
Comtex SmarTrend(R) - Tue Mar 04, 11:07AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 63.17% as of today's recent price of $80.93.
Interactive Intelligence to Acquire OrgSpan
Business Wire - Thu Apr 17, 3:56PM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions.
Interactive Intelligence to Announce First-Quarter 2014 Financial Results
Business Wire - Thu Apr 17, 8:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, will issue its first-quarter financial results for the period ended March 31, 2014 on Monday, May 5, 2014 after the market closes.
Interactive Intelligence to Host "Pitfalls of TCPA" Industry Web Event
Business Wire - Wed Apr 16, 9:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event* titled, "The Pitfalls of TCPA and Its Impact on Your Business," to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT).
Contact Center Workforce Management Market Report 2014 - 2015
M2 - Fri Apr 04, 3:11AM CDT
Research and Markets (http://www.researchandmarkets.com/research/45mdxq/2014_2015) has announced the addition of the "2014 - 2015 Contact Center Workforce Management Market Report" report to their offering. The workforce management (WFM) market is mature, but continues to evolve. The 2014 - 2015 Workforce Management Market Report presents contact center and IT managers with unparalleled vendor, product, functional, technical and pricing information. It provides detailed descriptions of the core and optional WFM modules, explains how each benefits an organization, and analyzes the differences among the vendors' offerings. Readers will get an inside look at the expanding WFM competitive landscape, including market momentum and vendor positioning. The Report also provides an insightful analysis of the market trends that are driving innovation and presenting challenges and opportunities for WFM vendors. Key Topics Covered: - Executive Summary - Introduction - DMG Consulting Research Methodology - Workforce Management Market Segments - Workforce Management Functional Building Blocks - WFM Service Delivery Models - Workforce Management Trends and Challenges - Workforce Management Market Innovation - Workforce Management Roles and Responsibilities - Workforce Management for the Multi-Channel Contact Center - WFM for Back Office/Branch - Meeting the Challenge of Intra-Day Management - Empowering the New Workforce - Vendor Capabilities for Self-Service - WFM Market Activity - Workforce Management Market Adoption - WFM Projections - WFM Competitive Landscape - Workforce Management Vendors and Solutions - High-Level Functional Summary - High-Level Technical Summary - Workforce Management Benefits and Return on Investment - Implementation Analysis - Workforce Management Vendor Satisfaction Analysis - Pricing - WFM Suite Detailed Functional Analysis - Company Reports - Aspect - Calabrio - Genesys - Interactive Intelligence - Intradiem - InVision - NICE Systems - Portage Communications - Teleopti - Uptivity - Verint - WorkFlex For more information visit http://www.researchandmarkets.com/research/45mdxq/2014_2015
Interactive Intelligence Foundation Names 2014 Grant Recipients
Business Wire - Wed Apr 02, 9:00AM CDT
The Interactive Intelligence Foundation, a nonprofit corporation whose mission is to use resources and funding to foster life improvements for at-risk youth, has named its 12 grant recipients for 2014 fund allocation.
Rise of Cloud-based Omni-Channel Customer Contact
M2 - Tue Apr 01, 4:17AM CDT
Research and Markets (http://www.researchandmarkets.com/research/nnv2x8/the_rise_of) has announced the addition of the "The Rise of Cloud-based Omni-Channel Customer Contact" report to their offering. Today's customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The dividends are greater wallet share from enthusiastic customers who become brand advocates on social media, attracting new clientele. Executive Summary: Advent of Versatile Hosted Multichannel ACDs At the core of executing the optimal omni-channel Customer Experience are cloud/hosted multi-channel ACDs. These on-demand solutions connect customer with agent at a lower total cost of ownership, and with greater flexibility and scalability, as compared with on-premise installations. Hosting also enables companies to upgrade to new solutions more easily than the traditional "rip-and-replace" method of changing on-premise software. It also provides companies with strengthened business continuity/disaster recovery capabilities through the locating of applications and data off-site in protected facilities with multiple voice, data, and power backup. The hosted ACD platforms now include IVR and outbound dialing. They also increasingly provide chat, mobile, SMS/text, and social media support, along with customer analytics, call recording, and workforce management (WFM) software, referred to as agent performance optimization (APO). In addition, hosted ACDs often have integrations with CRM solutions. Vendors have also paid careful attention to ensuring the reliability and security of cloud delivery. Market demand has driven more on-premise ACD OEM vendors to directly offer their solutions in the cloud, as opposed to their past approach of selling solutions to third-party hosting firms. Indeed, over the past 18 months, Aspect and Genesys Telecommunications Laboratories (Genesys) have joined Interactive Intelligence and Noble Systems in going to the cloud. In addition, Genesys has acquired third party ACD firm Echopass, which uses the Genesys solution. At the same time, more technology dealers, like value-added resellers (VARs), have begun to offer cloud ACD solutions. This is not to say that hosting is the best delivery method for every company. Most contact centers will continue to have on-premise ACDs for some time. But when these on-premise applications become obsolete, more likely than not, on their way out they will meet cloud-based replacements. For more information visit http://www.researchandmarkets.com/research/nn...he_rise_of
Indianapolis Colts Quarterback Andrew Luck to Participate at Interactive Intelligence Global Event
Business Wire - Mon Mar 31, 9:00AM CDT
Indianapolis Colts quarterback Andrew Luck is the latest speaker addition at Interactive Intelligence Group Inc.'s (Nasdaq: ININ) global customer and partner event, INTERACTIONS 2014. Luck will join other headline presenters, adventurer and author Aaron Ralston, and social media expert Jay Baer.
Concise Analysis of the International SMB Unified Communication (UC) Market - Forecasts to 2016
M2 - Thu Mar 27, 6:36AM CDT
Research and Markets (http://www.researchandmarkets.com/research/34nkck/smb_unified) has announced the addition of the "Concise Analysis of the International SMB Unified Communication (UC) Market - Forecasts to 2016" report to their offering. Enterprise mobility is an important factor that can help organizations to increase productivity and flexibility in today's business environment. Enterprise mobility helps establish connections with businesses, workplace, and customers without time and location constraints. Moreover, the high penetration of smartphones in the US is driving the demand for UC solutions since they support a mobile workforce. Many UC providers and vendors have integrated mobile support and features that enhance the usage of smartphones in UC. For instance, features such as voicemail-to-text, fixed mobile convergence, and mobile presence have been introduced to enhance the communication experience of end-users. Thus, the increasing demand for enterprise mobility is an emerging trend that is expected to have a positive impact on the growth of the market during the forecast period. According to the report, one of the main drivers in this market is the increased need for affordable enterprise communication solutions. In the US, the infrastructure cost of enterprises is increasing rapidly owing to the growing employee strength. Hence, SMBs are looking to reduce their overall operational costs to maintain healthy profit margins. UC helps SMBs reduce their infrastructure cost and their communication and transportation costs. Key Topics Covered: 1. Executive Summary 2. Scope of the Report 3. Market Research Methodology 4. List of Abbreviations 5. Introduction 6. Market Landscape 7. Unified Communication Market in the US by End-user Segmentation 8. Market Segmentation by Network 9. Market Segmentation by Users 10. Buying Criteria 11. Market Growth Drivers 12. Drivers and their Impact 13. Market Challenges 14. Impact of Drivers and Challenges 15. Market Trends 16. Trends and their Impact 17. Vendor Landscape 18. Key Vendor Analysis 19. Other Reports in this Series Companies Mentioned: - Alcatel-Lucent S.A. - Avaya Inc. - Cisco Systems Inc. - Digium Inc. - Interactive Intelligence GRO. - Microsoft Corp. - Mitel Networks Corp. - NEC Corp. - ShorTel Inc. - Siemens Enterprise Communications Inc. - Toshiba Inc. For more information visit http://www.researchandmarkets.com/research/34...mb_unified
Interactive Intelligence Shares Up 51.2% Since SmarTrend's Buy Recommendation (ININ)
Comtex SmarTrend(R) - Wed Mar 26, 9:51AM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 11 months, Interactive Intelligence has returned 51.21% as of today's recent price of $75.00.
Global Collaboration Services Market 2012-2016: Market Size and Forecast by Size and Volume
M2 - Mon Mar 24, 9:38AM CDT
Research and Markets (http://www.researchandmarkets.com/research/4g84hq/global) has announced the addition of the "Global Collaboration Services Market 2012-2016" report to their offering. The analysts forecast the Global Collaboration Services market to grow at a CAGR of 9.18 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased need to share information/data among organizations. The market has also been witnessing an increase in the popularity of internet social media. However, uncertainty over investment returns could pose a challenge to the growth of this market. The key vendors dominating this market space include Alcatel-Lucent SA, Avaya Inc., Cisco Systems Inc., IBM Corp., and Microsoft Corp. The other vendors mentioned in this report are Aastra Technologies Ltd., BroadSoft Inc., Good Technologies Inc., Interactive Intelligence Inc., Mitel Networks, NEC Corp., Oracle Corp., SAP AG, ShoreTel Inc., Siemens AG, and Toshiba Corp. The author recognizes the following companies as the key players in the Global Collaboration Services Market: Alcatel-Lucent SA, Avaya Inc., Cisco Systems Inc., IBM Corp., and Microsoft Corp. Commenting on the report, an analyst from the Telecom team said: 'Enterprises are depending on social media for marketing and communication to improve their customer reach. Enterprise social networking continues to penetrate business-to-business and business-to-customer communication. The integration of collaboration services and social networking is yet to be standardized. However, as the access of social networking through mobile devices is increasing, it will become more popular for communication and collaboration in the workplace. Also, more mobile collaboration solutions will integrate social networking streams and features in solutions. This also helps in providing interoperability between enterprises and consumer social networking sites.' For more information visit http://www.researchandmarkets.com/research/4g84hq/global About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Avtex Wins Interactive Intelligence Partner of the Year Award
Business Wire - Fri Mar 21, 10:41AM CDT
Avtex, a provider of integrated interaction solutions, announced today that they won the Interactive Intelligence Partner of the Year award. The award is given to the reseller that has generated the most revenue from global Interactive Intelligence software sales from January 1, 2013 to December 31, 2013.
Shares of ININ Up 57.9% Since Uptrend Call on Shares
Comtex SmarTrend(R) - Wed Mar 19, 9:16AM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 11 months, Interactive Intelligence has returned 57.86% as of today's recent price of $78.30.
Mashable Has Ranked Interactive Intelligence among the Best Tech Companies to Work For
Business Wire - Wed Mar 19, 9:00AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been ranked second on Mashable's list of the 2014 Seven Best Tech Companies to Work For.
Interactive Intelligence Unveils Global Alliance Program
Business Wire - Tue Mar 18, 8:02AM CDT
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has unveiled its Global Alliance Program.
Interactive Intelligence Has Returned 56.6% Since SmarTrend Recommendation (ININ)
Comtex SmarTrend(R) - Tue Mar 11, 5:17PM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 56.63% as of today's recent price of $77.69.
2013-2014 Cloud-Based Contact Center Infrastructure Market Report
M2 - Fri Mar 07, 3:09AM CST
Research and Markets (http://www.researchandmarkets.com/research/lnf99j/20132014) has announced the addition of the "2013-2014 Cloud-Based Contact Center Infrastructure Market Report" report to their offering. In the world of contact center and customer service technologies and systems, the cloud is a game-changer. It is playing a major role in revitalizing a mature technology sector and has helped transform and enhance the competitive landscape. All categories of contact center and customer service applications are now available in the cloud. Today there are more vendors, solutions and options for end users than ever before. There is no denying the growing power of the cloud in the contact center infrastructure market. And while few contact centers are completely cloud-based today, within two years almost every center will have some cloud-based functionality in play as the benefits of these solutions become increasingly evident. Increasing interest and adoption are driving and accelerating the pace of innovation in this market. Cloud-based contact center infrastructure vendors are making substantial investments in research and development (R&D), and this trend is expected to continue for the foreseeable future. Money and time are going into helping vendors reach functional parity with premise-based peers and build functional differentiators. Among other areas, vendors are focused on multi-channel capabilities, social media, improving user interfaces, out-of-the-box integrations to third-party applications, reporting, and mobile support. The Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis of all aspects of this booming and highly competitive IT sector. The 570-page Report gives contact center and IT managers the comprehensive vendor, product, functional, technical and pricing information they require to determine if a cloud-based solution is right for their organization and, if so, which one is the best match for their environment. This Report also provides insights into adoption, market trends and challenges; analyzes market activity; reviews customer satisfaction with vendors; and offers implementation best practices to help users realize the greatest continuing return on their technology investments. The 2013 - 2014 Cloud-Based Contact Center Infrastructure Market Report covers 13 vendors, 10 at an in-depth level and 3 at a higher level. The vendors that fully met DMG's report participation criteria are: 3CLogic, 8x8, Connect First, Cisco, Echopass (Genesys), Five9, inContact, Interactive Intelligence, NewVoiceMedia and Verizon. Altitude Software, NexxPhase and VoltDelta are covered at a higher level. The inclusion of market-leading vendors as well as contenders gives readers a deep appreciation of the range of cloud-based contact center infrastructure offerings, along with their strengths, weaknesses, opportunities and pricing. Key Topics Covered: Executive Summary Introduction DMG Consulting Research Methodology Service Delivery Model and Definitions DMG's Guide to Cloud-Based Contact Center Infrastructure Multi-Channel Contact Centers Adoption of Cloud-Based Contact Center Applications Contact Center Infrastructure Trends and Challenges Product Innovations Cloud-Based Contact Center Competitive Landscape Cloud-Based Contact Center Infrastructure Market Share Analysis Cloud-Based Contact Center Infrastructure Market Projections Adoption of Cloud-Based Contact Center Infrastructure Solutions What it Will Take to Become a Leader in the Cloud-Based Contact Center Market How to Succeed with a Cloud-Based Contact Center Implementation Pros and Cons of Cloud-Based Contact Center Infrastructure Solutions Building the Business Case for a Cloud-Based Contact Center Solution Benefits and ROI of Cloud-Based Contact Center Infrastructure Solutions Improving Contact Center Performance with Real-Time Metrics Vendor Snapshots Cloud-Based Contact Center Infrastructure Pricing Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis Cloud-Based Contact Center Infrastructure Solutions Cloud-Based Contact Center Infrastructure Technology Analysis Detailed Functional Analysis Cloud-Based Contact Center Infrastructure Company Reports Cloud-Based Contact Center Infrastructure and Application Vendor Directory List of Figures Companies Mentioned - 3CLogic - 8x8 - Altitude - Cisco Systems - Connect First - Echopass - Five9 - inContact - Interactive Intelligence - NewVoiceMedia - NexxPhase - Verizon - VoltDelta For more information visit http://www.researchandmarkets.com/research/lnf99j/20132014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
2013 - 2014 Workforce Optimization Product and Market Report
M2 - Fri Mar 07, 3:03AM CST
Research and Markets (http://www.researchandmarkets.com/research/xfgmfk/2013_2014) has announced the addition of the "2013 - 2014 Workforce Optimization Product and Market Report" report to their offering. The 2013 - 2014 Workforce Optimization Product and Market Report examines the trends and challenges that are driving innovation in WFO suites and related contact center processes. The report provides insightful analyses of the continually changing competitive landscape, market leaders and contenders, market activity, adoption rates and market projections. It also assesses the impact of the mergers and acquisitions that are altering the market's status quo. It goes 'up close and personal' with the vendors, revealing the candid results of an independent customer satisfaction survey conducted on end-user satisfaction with WFO vendors, products, implementations, innovation, pricing and support. This 625-page Report analyzes 16 leading and contending vendors. Thirteen of the vendors are covered at a detailed level: Avaya, Calabrio, Genesys, inContact, Interactive Intelligence, KnoahSoft, NICE, OnviSource, TelStrat, Uptivity (formerly CallCopy) Verint, VPI and ZOOM. Three additional vendors - dvsAnalytics, Intradiem and OAISYS - are covered at a higher level. This list includes leading and contending vendors from two major IT categories: WFO suite providers and contact center infrastructure vendors. It also includes a stand-alone vendor, Intradiem, who offers a real-time work allocation application that enhances and extends intra-day management capabilities. The 2013 - 2014 Workforce Optimization Product and Market Report provides a comprehensive evaluation of all aspects of the contact center WFO market and the emerging back-office WFO sector: vendors, products, functionality, technology, competitive landscape, and innovation, as well as best practices for succeeding with these suites. Key Topics Covered: Executive Summary Introduction DMG Consulting Report Research Methodology Quality Management/Liability Recording Market Segments Workforce Optimization Defined What's New in WFO Suites Contact Center Trends and Challenges Workforce Optimization Trends and Challenges The Multi-Channel Contact Center and Customer Experience Improving the Customer Journey WFO Market Share and Activity Analysis Contact Center WFO Market Projections Back-Office Workforce Optimization Comes of Age Payment Card Industry Data Security Standard WFO Vendors and Solutions Service Delivery Models Workforce Optimization Competitive Landscape Return on Investment Analysis WFO Vendor Satisfaction Analysis WFO Suite Detailed Functional Analysis Pricing Company Reports Appendix: Workforce Optimization Vendor Directory Table of Figures Companies Mentioned - Avaya - Calabrio - Genesys - dvsAnalytics - inContact - Interactive Intelligence - Intradiem - KnoahSoft - NICE Systems - OAISYS - OnviSource - TelStrat - Uptivity (formerly CallCopy) - VPI (Voice Print International) - Verint Systems - ZOOM International For more information visit http://www.researchandmarkets.com/research/xfgmfk/2013_2014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Interactive Intelligence Channel Director Named among CRN's 2014 Channel Chiefs
Business Wire - Thu Mar 06, 9:00AM CST
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) director of channel management for North America, Ben Miller, has been named a CRN 2014 Channel Chief.
Interactive Intelligence Launches Customer Experience Makeover Contest
Business Wire - Wed Mar 05, 11:03AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.
63.2% Return Seen to Date on SmarTrend Interactive Intelligence Call (ININ)
Comtex SmarTrend(R) - Tue Mar 04, 11:07AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 63.17% as of today's recent price of $80.93.
