and the rest of the story........... (link at the

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Apr 16, 2014 at 7:10 PM

and the rest of the story........... (link at the bottom)

Looks like a great deal of medical IT support in the resume.

Brian Love
--
Scottsdale, Arizona (Phoenix, Arizona Area) Information Technology and Services

Brian Love's Overview

Current
Epic Credentialed Consultant: Ambulatory at Providence Medical Center
Past
Epic Credentialed Consultant at Epic Credentialed Consultant
Epic Consultant at Cadence
Epic Consultant at Catholic Health Partners “CHP
see all
Education
Arizona State University
Arizona State University
Arizona State University
Connections
11 connections
Brian Love's Summary

• Team-focused, highly organized self-starter with effective customer-service skills. Demonstrated ability to manage technical aspects and projects, build relationships, provide technical expertise and support while developing new and more efficient methods of training.
• Resourceful, creative problem-solver with proven aptitude to analyze and translate complex data in order to meet client requirements as well as business needs.
• Articulate communicator who can fluently speak the languages of both people and product, blending technical expertise with exceptional interpersonal skills while interacting effectively with leadership and peers.

Brian Love's Experience

Epic Credentialed Consultant: Ambulatory
Providence Medical Center
Nonprofit; 1001-5000 employees; Hospital & Health Care industry
February 2012 – Present (2 years 3 months) Portland, Oregon Area

• Participated in Ambulatory Go–Live
• Provided elbow support to physicians and nurses
• Assisted floor super users with issue resolutions.
Epic Credentialed Consultant
Epic Credentialed Consultant
February 2012 – October 2012 (9 months)

Participated in Ambulatory Go–Live
Participated in Inpatient Go-Live (Radiology/Clindoc/CPOE)
Provided elbow support to physicians and nurses.
Assisted floor super users with issue resolutions.
Educated physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart-sets.
Escalated issues to the Command Center
Proficiently supported clinicians to navigate through hyperspace.
Created and implemented meaningful quick reference guides as needed.
Assisted clinicians on how to set up and utilize smart tools – smart-text, smart phrase.
Epic Consultant
Cadence
Public Company; 1001-5000 employees; CDNS; Computer Software industry
November 2011 – January 2012 (3 months)

Provided elbow support to physicians and nurses
Provided support for the front desk on how to schedule & register a new patient.
Trained end users on how to schedule and register a Dependent Patient.
Trained front desk on how to schedule a Patient for a recurring appointment.
Trained Nurses on how to register, view provider schedules and schedule patients.
Provided elbow support during go-live project.
Provided training on how to schedule and register a new adult patient.
Trained front desk staff on how to manage & configure Patient reports.
Provided training on how to merge multiple guarantor accounts.
Educated end users on how to check in patients who arrive for appointments.
Epic Consultant
Catholic Health Partners “CHP
August 2011 – September 2011 (2 months)

Participated in Inpatient Go-live (Radiology /Clindoc)
Assisted clinicians on Hyperspace
Assisted floor super users on issue resolution
Provided elbow support to physicians and nurses on the floor
Able to proactively troubleshoot workflow issues and report any technical issue and other issues to command center.
Assisted the clinicians to set up and utilize smart tools – smarttext, smart phrase.
Provided training on how to merge guarantor accounts.
Educated end users on how to check inpatient who arrive for appointments.
Assisted end users on how to register a dependent patient.
Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their of Smartsets.
Provided elbow support and Educated nurses on using the MAR
Epic Consultant
Mount Sinai Medical Center-Neurology and Pediatrics Clinics
April 2011 – June 2011 (3 months)

Trained end users on how to check in a Medicare Patient.
Trained front desk on how to check in a Patient with Outdated Coverage Information.
Trained front desk on how to check in a Patient with Incorrect Registration Information.
Provided support for the front desk on how to schedule & register a new patient.
Trained end users on how to schedule and register a Dependent Patients
Trained front desk on how to schedule a Patient for a recurring appointment.
Trained Nurses on how to view provider schedules register and schedule patient.
Provided elbow support during go-live project
Provided training on how to schedule and register a new adult patient.
Trained front desk staff on how to manage & configure Patient reports.
Provided training on how to merge two guarantors account.
Educated end users on how to check in patients who arrive for appointments.
Operations Analyst
Bank of America
Public Company; 10,001+ employees; BAC; Banking industry
October 2009 – April 2011 (1 year 7 months)

Influential in the creation of a data macro used for the ACH insurance vendor process. Used to seamlessly improve the transition of information exchanged between Bank of America and our insurance vendors/partners.
Worked directly with contacts within specialty insurance vendors groups. Created and interpreted items needed to be worked for ACH insurance associates.
Subject matter expert in several process changes and procedures written.
Presented vital ongoing education requirements during department meetings.
Represented the ACH department as a subject matter expert in quarterly business reviews.
Coached/trained individual team members and associates from other lines of business on various ACH functions.
Worked closely with developers in the beginning stages of the CCMS platform testing.
Closely worked with NW General Ledger Accounting for all manual accounting.
Managed NW claims queue. Solely ensured that all NW claims were worked efficiently.
Subject matter expert in all ACH functions
Daily managed workload for multiple ACH specialty functions.
Fraud Analyst II
Bank of America
Public Company; 10,001+ employees; BAC; Banking industry
March 2007 – October 2009 (2 years 8 months)

Shared responsibility of Escalations queue. Handled customer’s escalated issues tactfully.
Built customer rapport to ensure delicate issues were addressed sensitively.
Gave peer-to-peer coaching on best practices.
Cross-trained credit card associates for ATM Debit Card travel flag.
Intricately reviewed customer accounts for fraud indicators to reduce company loss.
Brian Love's Skills & Expertise

Team-focused Organizational Effectiveness Motivated self-starter Technology Management Project Coordination Training Delivery Highly resourceful Problem Solving Highly articulate Communication Skills Interpersonal Savvy Cross-functional Team Leadership
Brian Love's Education

Arizona State University
Bachelor's degree, Operations Management and Supervision
2008 – 2013

Grade: 3.5
Activities and Societies: Sigma Nu Fraternity - Zeta Upsilon Chapter
Arizona State University
B.S, Operations Technology Management
2008 – 2013

Arizona State University
B.S; Diploma, Operations Technology Management
Brian Love's Additional Information

Groups and Associations:
BAHAMA Consulting logo
BAHAMA Consulting
EMR Jobs logo
EMR Jobs
EMR Jobs (http://www.justEMRJOBS.com) logo
EMR Jobs (http://www.justEMRJOBS.com)
EPIC logo
EPIC
EPIC (EMR) Job Posting logo
EPIC (EMR) Job Posting
EPIC Ambulatory - Certified, Credentialed or Experienced (JOBS and FORUM) logo
EPIC Ambulatory - Certified, Credentialed or Experienced (JOBS and FORUM)
EPIC Builders - Certified, Credentialed or Experienced (JOBS and FORUM) logo
EPIC Builders - Certified, Credentialed or Experienced (JOBS and FORUM)
EPIC Consulting Elite logo
EPIC Consulting Elite
EPIC GIGS logo
EPIC GIGS
EPIC GO-LIVE Specialists (JOBS and FORUM) logo
EPIC GO-LIVE Specialists (JOBS and FORUM)
EPIC Inpatient - Certified, Credentialed or Experienced (JOBS and FORUM) logo
EPIC Inpatient - Certified, Credentialed or Experienced (JOBS and FORUM)
EPIC Jobs logo
EPIC Jobs
EPIC knowledge at your fingertips... logo
EPIC knowledge at your fingertips...
Epic Consultant Corner logo
Epic Consultant Corner
Epic Credentialed logo
Epic Credentialed
Epic Credentialed Trainers logo
Epic Credentialed Trainers
Epic Implementation Professionals logo
Epic Implementation Professionals
Epic Implementations US & International - Largest Growing Group logo
Epic Implementations US & International - Largest Growing Group
Epic Insider logo
Epic Insider
Epic Job Seekers logo
Epic Job Seekers
Epic Jobs Central US logo
Epic Jobs Central US
Epic Jobs Eastern US logo
Epic Jobs Eastern US
Epic Jobs Mountain States US logo
Epic Jobs Mountain States US
Epic Professionals - Certified and Credentialed logo
Epic Professionals - Certified and Credentialed
Epic Traveling Consultant Job Board logo
Epic Traveling Consultant Job Board
FUTURE EPIC SUPERSTARS logo
FUTURE EPIC SUPERSTARS
HIT Go-Live Support Professionals logo
HIT Go-Live Support Professionals
Healthcare IT Software Implementations logo
Healthcare IT Software Implementations
Healthcare IT/EMR/EHR Community logo
Healthcare IT/EMR/EHR Community
Healthcare IT/EMR/EHR Professionals and Consultants logo
Healthcare IT/EMR/EHR Professionals and Consultants
Ready, Set, Go Live logo
Ready, Set, Go Live
Relevante Networking Group logo
Relevante Networking Group
The EPIC Community - Certified, Credentialed or Experienced logo
The EPIC Community - Certified, Credentialed or Experienced
maxIT Epic Go Live Support logo
maxIT Epic Go Live Support
maxIT MEDITECH Go-Live Support logo
maxIT MEDITECH Go-Live Support

http://www.linkedin.com/pub/brian-love/59/180/241

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