Latest Teletech Holdings (TTEC) Headlines
Addressing The Omnichannel Customer Experience
PR Newswire - Thu Mar 13, 7:05AM CDT
Over the last decade, emerging communication channels - such as mobile, web, and social media - have blossomed into vital avenues for customer interaction. In an effort to bridge the service gaps between these channels, companies are adopting an omnichannel approach. As a matter of fact while 84 percent of retailers believe creating a consistent customer experience across channels is the most important factor for success. When executed effectively, an omnichannel strategy can help provide a seamless customer engagement from one touchpoint to the next.
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
M2 - Wed Mar 12, 3:58AM CDT
Research and Markets (http://www.researchandmarkets.com/research/jbmr77/mexico_and) has announced the addition of the "Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets" report to their offering. Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals. Companies Mentioned - Atento - NCO Group - Sitel - Sykes - TeleTech - Teleperformance - Telvista - Transactel - Xerox For more information visit http://www.researchandmarkets.com/research/jbmr77/mexico_and About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market
PR Newswire Europe - Tue Mar 11, 7:31AM CDT
-- Revana has stayed ahead of the competition by investing in new and innovative technologies
eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PR Newswire - Wed Mar 05, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.
TeleTech Completes the Acquisition of Bulgaria-based Sofica Group
PR Newswire - Mon Mar 03, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
Leverage Data Analytics To Optimize Customer Experience
PR Newswire - Wed Feb 26, 6:04PM CST
There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being made through online research before any contact with a salesperson occurs. So, it's more critical than ever for companies to mine information for new insights to improve business but the reality is that a lot of data is completely untapped. Many companies are still struggling to make sense of all the data streaming in, and as a result, are unable to reap the benefits that Big Data conceals.
TeleTech to Acquire Sofica Group - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Feb 26, 5:05PM CST
TeleTech signed a definitive agreement to acquire Sofica Group, an independent customer management outsourcing services company.
Citrix and CA Technologies Sign Agreement to Integrate NetScaler and SiteMinder
Business Wire - Wed Feb 26, 7:02AM CST
Citrix and CA Technologies (NASDAQ:CA) today announced an agreement to enable integration of the Citrix NetScaler(R) SDX(TM) service delivery networking platform with CA SiteMinder(R), a leading access management solution. This planned integration will consolidate the capabilities of CA SiteMinder(R) Secure Proxy Server (SPS) onto the NetScaler appliance, creating a unique solution for customers that will solve the problem of device, application and information diversity; while simplifying user authentication and providing secure, high performance access.
Why TeleTech Holdings, Inc. Shares Popped Today
Steve Symington, The Motley Fool - Motley Fool - Tue Feb 25, 6:02PM CST
Although we don't believe in timing the market or panicking over market movements, we do like to keep an eye on big changes -- just in case they're material to our investing thesis. What: Shares of TeleTech Holdings jumped more than 11%...
Nasdaq stocks posting largest percentage increases
AP - Tue Feb 25, 12:28PM CST
NEW YORK (AP) — A look at the 10 biggest percentage gainers on Nasdaq at 1 p.m.:
TeleTech Announces Increased Authorization of $25 Million for Share Repurchases
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that its Board of Directors has authorized an additional $25 million for future share repurchases. The share repurchase authorization does not have an expiration date and the pace of repurchase activity will depend on cash balances, cash flow from operations, market conditions, stock price and other factors.
TeleTech Expands its Geographic Footprint, Services Portfolio, and Language Capabilities by Acquiring Bulgaria-based Sofica Group
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it intends to acquire Bulgaria's leading independent customer management services company, Sofica Group. Under the terms of the agreement, Sofica will become a part of TeleTech's Customer Management Services segment, providing exceptional customer lifecycle management services across multiple channels in over 18 languages out of Central and Eastern Europe. A definitive agreement is signed and the transaction, which is subject to customary closing conditions, is expected to close within the next week.
TeleTech Announces Fourth Quarter And Full Year 2013 Financial Results
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the fourth quarter and full year ended December 31, 2013. The Company will file its Annual Report on Form 10-K in accordance with regulatory guidelines, no later than mid March.
TeleTech Has Returned 11.6% Since SmarTrend Recommendation (TTEC)
Comtex SmarTrend(R) - Fri Feb 21, 5:23PM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 3 months, TeleTech has returned 11.61% as of today's recent price of $21.96.
11.1% Return Seen to Date on SmarTrend TeleTech Call (TTEC)
Comtex SmarTrend(R) - Fri Feb 14, 11:19AM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 11.09% as of today's recent price of $22.09.
TeleTech Announces Release Date For Fourth Quarter And Full Year 2013 Financial Results And Filing Of Its Annual Report On Form 10-K
PR Newswire - Tue Feb 11, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced details pertaining to the release of its fourth quarter and full year 2013 financial results and related conference call and webcast.
eLoyalty Recognized by Cisco as Unified Contact Center Enterprise Satellite Authorized Technology Provider in Canada
PR Newswire - Tue Feb 11, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved the Unified Contact Center Enterprise Satellite Authorized Technology Provider (ATP) status from Cisco. This designation recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace.
TeleTech Down 12.9% Since SmarTrend Downtrend Call (TTEC)
Comtex SmarTrend(R) - Thu Feb 06, 5:13PM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 12.94% as of today's recent price of $21.63.
Shares of TTEC Down 10.6% Since Downtrend Call on Shares
Comtex SmarTrend(R) - Thu Jan 30, 11:24AM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 10.65% as of today's recent price of $22.20.
Addressing The Omnichannel Customer Experience
PR Newswire - Thu Mar 13, 7:05AM CDT
Over the last decade, emerging communication channels - such as mobile, web, and social media - have blossomed into vital avenues for customer interaction. In an effort to bridge the service gaps between these channels, companies are adopting an omnichannel approach. As a matter of fact while 84 percent of retailers believe creating a consistent customer experience across channels is the most important factor for success. When executed effectively, an omnichannel strategy can help provide a seamless customer engagement from one touchpoint to the next.
Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
M2 - Wed Mar 12, 3:58AM CDT
Research and Markets (http://www.researchandmarkets.com/research/jbmr77/mexico_and) has announced the addition of the "Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets" report to their offering. Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals. Companies Mentioned - Atento - NCO Group - Sitel - Sykes - TeleTech - Teleperformance - Telvista - Transactel - Xerox For more information visit http://www.researchandmarkets.com/research/jbmr77/mexico_and About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market
PR Newswire Europe - Tue Mar 11, 7:31AM CDT
-- Revana has stayed ahead of the competition by investing in new and innovative technologies
eLoyalty Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PR Newswire - Wed Mar 05, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes eLoyalty for delivering outstanding customer service to customers in the United States.
TeleTech Completes the Acquisition of Bulgaria-based Sofica Group
PR Newswire - Mon Mar 03, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
Leverage Data Analytics To Optimize Customer Experience
PR Newswire - Wed Feb 26, 6:04PM CST
There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being made through online research before any contact with a salesperson occurs. So, it's more critical than ever for companies to mine information for new insights to improve business but the reality is that a lot of data is completely untapped. Many companies are still struggling to make sense of all the data streaming in, and as a result, are unable to reap the benefits that Big Data conceals.
TeleTech to Acquire Sofica Group - Analyst Blog
Zacks Equity Research - Zacks Investment Research - Wed Feb 26, 5:05PM CST
TeleTech signed a definitive agreement to acquire Sofica Group, an independent customer management outsourcing services company.
Citrix and CA Technologies Sign Agreement to Integrate NetScaler and SiteMinder
Business Wire - Wed Feb 26, 7:02AM CST
Citrix and CA Technologies (NASDAQ:CA) today announced an agreement to enable integration of the Citrix NetScaler(R) SDX(TM) service delivery networking platform with CA SiteMinder(R), a leading access management solution. This planned integration will consolidate the capabilities of CA SiteMinder(R) Secure Proxy Server (SPS) onto the NetScaler appliance, creating a unique solution for customers that will solve the problem of device, application and information diversity; while simplifying user authentication and providing secure, high performance access.
Why TeleTech Holdings, Inc. Shares Popped Today
Steve Symington, The Motley Fool - Motley Fool - Tue Feb 25, 6:02PM CST
Although we don't believe in timing the market or panicking over market movements, we do like to keep an eye on big changes -- just in case they're material to our investing thesis. What: Shares of TeleTech Holdings jumped more than 11%...
Nasdaq stocks posting largest percentage increases
AP - Tue Feb 25, 12:28PM CST
NEW YORK (AP) — A look at the 10 biggest percentage gainers on Nasdaq at 1 p.m.:
TeleTech Announces Increased Authorization of $25 Million for Share Repurchases
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that its Board of Directors has authorized an additional $25 million for future share repurchases. The share repurchase authorization does not have an expiration date and the pace of repurchase activity will depend on cash balances, cash flow from operations, market conditions, stock price and other factors.
TeleTech Expands its Geographic Footprint, Services Portfolio, and Language Capabilities by Acquiring Bulgaria-based Sofica Group
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced today that it intends to acquire Bulgaria's leading independent customer management services company, Sofica Group. Under the terms of the agreement, Sofica will become a part of TeleTech's Customer Management Services segment, providing exceptional customer lifecycle management services across multiple channels in over 18 languages out of Central and Eastern Europe. A definitive agreement is signed and the transaction, which is subject to customary closing conditions, is expected to close within the next week.
TeleTech Announces Fourth Quarter And Full Year 2013 Financial Results
PR Newswire - Mon Feb 24, 4:30PM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced financial results for the fourth quarter and full year ended December 31, 2013. The Company will file its Annual Report on Form 10-K in accordance with regulatory guidelines, no later than mid March.
TeleTech Has Returned 11.6% Since SmarTrend Recommendation (TTEC)
Comtex SmarTrend(R) - Fri Feb 21, 5:23PM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 3 months, TeleTech has returned 11.61% as of today's recent price of $21.96.
11.1% Return Seen to Date on SmarTrend TeleTech Call (TTEC)
Comtex SmarTrend(R) - Fri Feb 14, 11:19AM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 11.09% as of today's recent price of $22.09.
TeleTech Announces Release Date For Fourth Quarter And Full Year 2013 Financial Results And Filing Of Its Annual Report On Form 10-K
PR Newswire - Tue Feb 11, 7:05AM CST
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced details pertaining to the release of its fourth quarter and full year 2013 financial results and related conference call and webcast.
eLoyalty Recognized by Cisco as Unified Contact Center Enterprise Satellite Authorized Technology Provider in Canada
PR Newswire - Tue Feb 11, 7:05AM CST
eLoyalty, a part of TeleTech' s Customer Technology Services division, announced today that it has achieved the Unified Contact Center Enterprise Satellite Authorized Technology Provider (ATP) status from Cisco. This designation recognizes eLoyalty as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace.
TeleTech Down 12.9% Since SmarTrend Downtrend Call (TTEC)
Comtex SmarTrend(R) - Thu Feb 06, 5:13PM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 12.94% as of today's recent price of $21.63.
Shares of TTEC Down 10.6% Since Downtrend Call on Shares
Comtex SmarTrend(R) - Thu Jan 30, 11:24AM CST
SmarTrend identified a Downtrend for TeleTech (NASDAQ:TTEC) on December 4th, 2013 at $24.85. In approximately 2 months, TeleTech has returned 10.65% as of today's recent price of $22.20.
